In This Issue
Feature: Top 7 Reasons Strategic Plans Fail
Facility Solutions: Cultural Evolution in the Branches
Card Security: Will EMV Help?
Inside Marketing: The Credit Union Selfie Take 2
Profiles: Award Winners
Mobile wallets, at this juncture, seem to be the great unknown of the financial services industry. They strike many as a technology of the future but, in fact, mobile wallets are among us now, and their use is growing slowly and steadily. Read More >>>
|Ancin Cooley answers
a question from
attendee John Collins
earlier this month in
What do you hate about the strategic planning process at your credit union? Are there too many roadblocks that prevent actual execution? Read More >>>
Cultural Evolution in the Branches
Beautiful branches are not enough if you don’t have the right people working in them. Read More>>>
From Our Sponsor
The risk of a data breach is equal to or greater than the risk of natural disasters, business interruption, fires and similar insurable risks, according to 76% of business risk management employees surveyed by Ponemon Institute. If you don’t have a policy dedicated to the growing array of data breach risks, you need to review your overall exposure to these risks. Read More>>>
Will EMV Help?
Many industry experts recommend credit unions adopt the new EMV card standard to reduce instances of card fraud. Read More>>>
The Credit Union Selfie Take 2
Thanks to smartphones, self portraits are easier than ever to take. And it seems like EVERYONE is into this trend (there’s even a “felfies” hashtag to showcase farmer selfies!). Explore five selfie campaigns with tips for how credit unions can copy. Read More>>>
Do you know outstanding credit union executives and managers? Nominate them for a CUES award by June 2! We’re also looking for distinguished credit union directors, with nominations due July 7. Read about our recent award winners:
CUES Outstanding Chief Executive Kent Oram, CSE, CCE, grew up with his Idaho credit union.
Willy Kelsey, CSE, CCE, named 2013 CUES Exceptional Leader for gently expecting things to continuously get better.
2013 CUES Director of the Year Ronald Seaman has pitched in to help his CU—and the movement—in numerous ways.
Hear what Mark Weber of CUES Supplier Member Weber Marketing Group, Seattle, has to say about the state of CU marketing today in this CUboardcast. Weber Marketing works with CUES on the CUES School of Strategic Marketing™ and CUES GMAs.
Appointed: Altura Credit Union, Riverside, Calif., President/CEO Mark Hawkins recently joined the board of directors of the Riverside Community College District Foundation. The district includes three community colleges, a training facility and a culinary academy.
Merger: Fort Financial Federal Credit Union (with two CUES members) and ITT Employees' Federal Credit Union, both of Fort Wayne, Ind., plan to merge.
Retirement/Promotion: James Schenck, CCD, EVP/chief administration officer at Pentagon Federal Credit Union, Alexandria, Va., will become president/CEO on April 1. He succeeds Frank Pollack, who is retiring after leading the credit union for more than more than 13 years.
Retirement: Cindy Emmerich, CME, VP/marketing at Partners 1st Federal Credit Union, Fort Wayne, Ind., is retiring in June. Succeeding her is Joe Jentgen, previously marketing director at clothing manufacturer Berne Apparel.
Retirement/New CEO: Robert Miller will be the new president/CEO of Vermont State Employees Credit Union, Montpelier, Vt., succeeding will Steve Post, who is retiring. Previously, Miller was managing director at Conning & Co., Hartford, Conn.
March 31 Why Now is the Time to Focus on Your Credit Card Programs Webinar
April 6-11 CEO Institute I: Strategic Planning The Wharton School at University of Pennsylvania
April 28-29 CUES School of Product and Channel Management™ Austin
April 28-May 2 CUES School of Business Lending™ I Austin
April 30-May 1 School of Growth and Profitability™ Austin