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Internal Service Survey
The Internal Service Survey, brought to you by CUES and Michael Neill and Associates (MNA), helps improve communication and service among your most important stakeholders—your employees.
Did you know poor internal service can cost you money? The Gallup Research Group says profitability can be impacted by as much as 20% due to communication breakdowns between departments, operational inefficiencies and poor teamwork.
The Internal Service Survey is an affordable, easy-to-use product that helps remedy this problem. First, your employees take a confidential online survey. Then, MNA will evaluate and provide you with the results and an internal service action plan to help you create a plan for improvement.
When you invest in the Internal Service Survey, MNA will:
- Design a customized survey to measure critical service behaviors
- Provide webinar training detailing how to:
- Develop interest and participation in the survey
- Take the survey and provide constructive and instructive feedback
- Understand and present the results
- Develop, implement and manage effective action plans
- Tabulate and supply ongoing access to survey results
- Offer quarterly best practice calls
Rate your credit union’s internal service by taking a brief survey now.
Learn more about Internal Service Survey today by watching a demo, viewing pricing information and filling out an interest form. You can also call CUES at 800.252.2664 or 608-271.2664, ext. 332; or e-mail p&s@cues.org.
"We made the decision to move to the Internal Service Survey from our previous provider's program so we could obtain more detailed information regarding the service our employees were providing each other. In order to raise the bar on service we needed a program that would help us change behaviors. Internal Service Survey is superior in measuring the service experience and providing management with detailed information to coach from. "
Elisa Ross
Sales Manager
Hughes Federal Credit Union
Tucson, Ariz.
$649 million in assets