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Internal Service Survey
ServiStar
Cornerstone Advisors, Inc
CU Planner: A Strategic Planning Process
ServiStar Training Library
ServiStar Training Library
Bring Michael Neill and his team of experts from MNA Consulting, Inc., Atlanta, right into your credit union with this series of DVDs. Each features MNA team members; topics include:
- Service Leadership Training and Development
- Sales and Service Coaching Training and Development
- Service Excellence
- How to Handle an Irate Member
- Becoming a Sales Champion
- Referral Sales Champions
Each DVD features:
- A Participant Guide
- A detailed Facilitator Guide
- Time for participants to discuss learning points
- Exercises which can easily be lead by an employee using the detailed Facilitator’s Guide
- A post-learning assessment to gauge participant comprehension
This training is perfect for both new and existing employees. Each class presents the same high-quality material used by MNA trainers in the ServiStar program.
To order the ServiStar Training Library, contact Mike Neill at 888.440.0552 or 404.669.9348; or e-mail mike@michaelneill.com.