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Cornerstone Advisors, Inc CU Planner: A Strategic Planning Process Forrester Research, Inc. ServiStar ServiStar Training Library

ServiStar

This comprehensive, consultation-based program works exclusively with credit unions to develop results-producing sales and service initiatives. CUES partners with MNA Consulting, Inc., Atlanta, to offer an approach based on good theory and years of experience. To date, ServiStar has helped more than 70 credit unions transform their culture from process-centric to service-centric.

The Elements of ServiStar

ServiStar’s highly successful approach involves active participation from every area of the credit union. ServiStar consists of:

Research, Planning and Goal Setting
Product Knowledge
Hiring Systems
Referral Collateral
Coaching Training
Coaching Development
Sales and Service Training

Service Standards
Employee Performance
Sales Tracking
Service Measurements
Recognition Programs
New Member Development

Complimentary Books

Improve your Sales and Service success with CUES’ book give away! Receive your complimentary copies of Developing and Maintaining a Sales and Service Culture and Coaching for Maximum Performance now.

Request Books

For more information, complete an online interest form or call CUES at 800.252.2664 or 608.271.2664, ext. 332 or e-mail p&s@cues.org

Online Interest Form