Tech Time: Modernizing Check Processing
How Tower FCU converted to teller capture and electronic cash letters

Generational Marketing
Start with the young and build relationships

Loan Zone: Portfolio Risk Analysis
Automating the process provides one CU with real benefits

On Compliance: Credit Card Agreements
How CUs can respond to voluntary disclosure suggestions from the CFPB and CFSI

Defining ‘Executive Session’
Interesting minutia about closed-door meetings

Credit Union Management Featured Article

Channel Roadmap
CUs’ overarching delivery strategies must reflect their underlying priorities.

CUES, CUES Director and CUES Supplier members, as well as subscribers to Credit Union Management, can access a complete digital version of our May issue at cumanagement.org. Email cues@cues.org for password help. Or, to sign up for a handy monthly email with direct links to top articles, email mary@cues.org.

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Member Resources

Video: Strategic Solutions: Randy Harrington, Ph.D., founder/CEO of Strategic Arts & Sciences, Eugene, Ore., discusses the question: How can directors apply strategic solutions to their board service?

Center for Credit Union Board Excellence members can view hundreds more videos and articles on board governance, credit union strategy, CEO relations, risk management, committees, advocacy and finance at myccube.org. Not yet a member? Sign up for a 30-day free trial.

Review all your member benefits.

Blog: CEO Institute I: 'We Did Not Let me Down': Greg Michlig, who, as CUES’ senior director of member relations, has sung the praises of CUES CEO Institute, had the chance to personally experience CEO Institute I at the University of Pennsylvania’s Wharton School last month. Read more in his CUES Skybox blog post.

Build a Better World Through Cooperatives
Learn from strategy, leadership and governance experts as you network with a worldwide community of credit union leaders at the first-ever CCCU and CUES International Convention, Montego Bay, Jamaica, June 23-26, 2012. We’ll explore ways to leverage the competitive advantage of cooperatives, collaborate to improve profitability, and more. Register now.  

Cool App: Appetites for iPhone, iPod Touch and iPad offers step-by-step video cooking instructions. Every step of a recipe is broken down into bite size videos to make learning a new recipe easy. There are 54 video recipes with more on the way.
 

Member News:

Community Involvement: Turning Friday the 13th on its head, Lowell, Mass.,-based Jeanne D’Arc Credit Union President/CEO Mark S. Cochran and a number of CU employees handed surprised customers a $5 gift card and a free Jeanne D’Arc T-shirt, during one hour on April 13, telling customers it was their “lucky day.” The CU has six CUES members.

Assisting cash-strapped schools, Texas Trust Credit Union, Mansfield, Texas, has donated more than $60,000 to four area school districts since August 2011 as part of its Spirit Debit Reward program. The schools earn 15 cents every time a Spirit Debit Reward card is used to make a purchase. Cardholder transactions have exceeded 405,000 so far. The CU has 12 CUES members.

Jasmine Ancira won $500 through a program developed by Security Service Federal Credit Union, San Antonio, that encourages students to go through a financial reality check, then write about their plans to be financially stable adults. Ancira is a graduating senior who plans to pursue a career in the financial industry. The CU has five CUES members.

CUES Supplier Member News: CO-OP Financial Services, Rancho Cucamonga, Calif., is introducing CO-OP Bill Pay, the company’s first online bill-pay product line for credit unions, featuring competitive pricing, superior service and product option flexibility.

Read more—and submit your own--CUES member news here.

CUES School of Consumer Lending(tm)
May 2-3
Cambridge, Mass.

CEO Institute III: Strategic Leadership Development
May 6-11
University of Virginia, Darden School of Business

Free! Webinar: Discover & Differentiate
May 31
1-2 p.m. Central

Directors Leadership Institute: Governance
June 3-6
Joseph L. Rotman School of Management, University of Toronto

CUES Director Strategy Seminar
June 20-22
Vancouver

CCCU and CUES International Convention
June 23-26
Montego Bay, Jamaica

CUES School of Strategic Marketing™
July 16-18
Seattle

CUES School of Business Lending
School II: Financial Analysis and Diagnostic Assessment
July 17-20
Seattle

CUES School of Product and Channel Management™
July 18-19
Seattle
http://www.cues.org/professional-development/operational-programs/School-of-Product-and-Channel-Management

Check out all the upcoming CUES and CUES Council events.