PR Insight: Capitalizing on Facebook’s New Timeline
Tips and tricks to improve your credit union’s presence on this popular social media platform  

Executive Sessions
One kind of ‘other’ board meeting

HR Answers: Employee Recognition and Engagement
According to survey, companies need to fine-tune their efforts

Good Governance:Term Limits
A case study: San Francisco FCU

Ask, Don’t Tell
Nine ways power questions help us build better business relationships

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Credit Union Management Featured Article

Comparing Contracts
How to manage existing commitments when your credit union merges.

CUES, CUES Director and CUES Supplier members, as well as subscribers to Credit Union Management, can access a complete digital version of our May issue at cumanagement.org. Email cues@cues.org for password help. Or, to sign up for a handy monthly email with direct links to top articles, email mary@cues.org.

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From our Sponsor
Recruiting is the Key to Building a Winning Leadership Team
In today’s challenging environment, highly qualified executive leadership is essential to success. JMFA ESG has the experience and tools to help you find the best talent, whether you’re looking for:

• the ideal CEO, CFO or COO;
• top-level managers; or
• interim leadership on a contract or project basis.

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Member Resources

CUES Net: CUES members are talking—about opening accounts at the teller line, cell phone use at work, HELOCs and more—on the CUES Net listserve. Sign up for the listserve by e-mailing cues@cues.org.

Review all your member benefits.

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Blog: Ensure Proper 401(k) Disclosures: Developing and managing retirement plans for your employees can be complicated, especially when new regulations are added to the legal mix. For example, beginning later this year, sponsors of 401(k) plans will be required to comply with new fee disclosure regulations. This could increase the number and/or breadth of fee disclosures typically provided to 401(k) participants. Read more in this CUES Skybox blog post by Susan Reynolds, QPA, QKA, FLMI, senior retirement markets advisor for CUNA Mutual Group, Madison, Wis.

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Become an Agent of Change
Designed specifically for credit union board members, Directors Leadership Institute: Governance, June 5-8, at the University of Toronto’s Joseph L. Rotman School of Management, focuses on issues at the organizational level. Strengthen your contributions in the boardroom as you learn to effectively balance healthy debate and diversity with consensus building. Reserve your space today.

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Cool App: The Caddy.me app for iPhone uses the phone’s GPS to show you your position on the golf course. Find how far you are from the green or next obstacle.

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The Importance of Risk Management
Implementing sound risk management processes and tools is quickly becoming imperative for the long-term survival and success of credit unions. CUES Enterprise Risk Management, Presented by Vital Insight, can help credit unions achieve strategic and operational objectives. Learn more today!

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Member News:

Honored: The National Federation of Community Development Credit Unions recently honored Helen Godfrey-Smith, president/CEO of Shreveport Federal Credit Union, Shreveport, La., as a 2012 recipient of the Annie Vamper "Helping Hands" Awards. Celebrating the organization's late associate director, Annie Wilma Vamper, the awards are presented to individuals whose unselfish works carry on Vamper’s legacy and whose contributions to their credit unions and communities have gone above and beyond the call of duty, and exemplify CDCU values.

Alliant Credit Union, Chicago, has been named to the 2012 Honor Roll of Center for Companies That Care, a national not-for-profit, dedicated to ensuring social sustainability by engaging employers in improving the lives of employees, families and communities. The CU was selected for its strong commitment to developing great leaders and for positively impacting the community. The CU has one CUES member.

New Position: Banker Andrew Rosen is the new president/CEO of Hawaii State Federal Credit Union, Honolulu. He was most recently chief marketing officer for Bank of the West in San Francisco.

Community Involvement: Jeanne D’Arc Credit Union, Lowell, Mass., was pleased to participate in this year’s Rebuilding Together Lowell program. Fifteen employees dedicated eight hours on a Saturday to repairing and rehabilitating the home of a couple in their 60s, who suffer from health problems.
The CU has six CUES members.

CFE Federal Credit Union, Lake Mary, Fla., members and employees recently responded to the simple needs of local students by collecting new socks, undergarments and books for donation to several school district organizations. The CU donated a total of 1,170 clothing items. Additional funds were collected during a corporate-wide jeans day, whereby employees who contributed $5 to support the drive were allowed to wear jeans to work. The CU also opened all 19 of its branches as designated drop-off locations for a book drive. Members and employees donated close to 1,000 new and gently used children’s books along with $300. The CU has 11 CUES members.

Employees from Security Service Federal Credit Union’s Salt Lake City and Orem, Utah, branches volunteered their time on a recent Saturday to help members protect their identities by shredding personal documents. More than 200 people stopped by CU branches to take advantage of the credit union’s free shred day. The CU has five CUES members.

CUES Supplier Member News: CO-OP Financial Services, Rancho Cucamonga, Calif., is partnering with Diebold, Inc., to provide greater personalized service and convenience to credit union members by testing two-way video member service on CO-OP Network at Diebold ATMs.

PSCU, St. Petersburg, Fla., was named one of the best places to work by Workplace Dynamics, an independent company that conducts employee surveys for companies headquartered in the Tampa Bay area and creates lists of rankings for small, medium and large companies. Surveys ask employees to rate their employers in six categories: corporate direction, working conditions, career opportunities, execution (quality of decision-making), managers and pay/benefits. In addition to being highly ranked in these categories, PSCU had a very high response rate among its employees—the number of respondents from the cooperative was almost twice the average for other companies.

Read more—and submit your own--CUES member news.

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CUES Calendar

Free! Webinar: Maximizing New Member Relationships
May 24
1-2 p.m. Central

Free! Webinar: Discover & Differentiate
May 31
1-2 p.m. Central

Directors Leadership Institute: Governance
June 3-6
Joseph L. Rotman School of Management, University of Toronto

CCCU and CUES International Convention
June 23-26
Montego Bay, Jamaica

CUES School of Strategic Marketing™
July 16-18
Seattle

CUES School of Business Lending
School II: Financial Analysis and Diagnostic Assessment
July 17-20
Seattle

CUES School of Product and Channel Management™
July 18-19
Seattle

Check out all the upcoming CUES and CUES Council events.