NextGen Know-How: Ditch Open Door Policies
How to be available to staff and still get work done!

CFO Focus: Deepen Member Connections
Analytics can help build long-term relationships

Taking Service to the Stratosphere
12 keys to creating uplifting member experiences

Credit Union Management Featured Article

Social Recruitment
LinkedIn, Facebook and Twitter are useful tools for finding new employees, but be cautious.

CUES, CUES Director and CUES Supplier members, as well as subscribers to Credit Union Management, can access a complete digital version of our June issue at cumanagement.org. Email cues@cues.org for password help. Or, to sign up for a handy monthly email with direct links to top articles, email mary@cues.org.

From our Sponsor

How Credit Unions Grew Consumer Loans During Great Recession
CUNA Mutual Group is the marketing name of CUNA Mutual Holding Company, its affiliates and subsidiaries. Our insurance, retirement and investment products provide financial security and protection to credit unions and their members worldwide. With more than 75 years of true market commitment, CUNA Mutual Group's vision is unwavering: To be a trusted business partner who delivers service excellence through customer-focused products and market-driven insight.

Member Resources

Learn the Steps to Take When Rolling out a New Product or Service with Deborah Matz, chairman of the National Credit Union Administration.

Review all your member benefits.

Blog: 'Ambition' and 'Intention' are the New 'Mission' and 'Vision': Being successful in business today is about knowing the "why" of what you're doing, Tansley Stearns, CME, CCE, told attendees at April's meeting of the North Carolina Council of CUES. A recent Harvard Business Review article, "Betterness vs. Business," suggests that firms should exist to make the world a better place and that they should move from a focus on differentiation to a focus on actually making a difference, said Stearns, AVP/corporate strategy/government relations for $4.5 billion Bethpage Federal Credit Union, Bethpage, N.Y. Read more in this CUES Skybox blog post.

Note: If you subscribe to the CUES Skybox RSS feed, please re-add it to your blog reader as it was recently changed. Look for the “Subscribe” options on the top, left corner at http://www.cuesskybox.org/.

CUES Councils: Find a local meeting in your area by using the CUES Council map. There are three council events planned this summer.

CUES Rocky Mountain Council Meeting
Aug. 9-10
Breckenridge, Colo.

CUES Alabama Council Meeting
Aug. 22
Birmingham, Ala.

CUES Wisconsin Council Road Trip
Sept. 17-18
Location TBA

Manage New Products, Increase Your ROI
Create your credit union’s own delivery channel assessment and future road map at CUES School of Product and Channel Management, July 18-19, in Seattle. Learn to improve bottom line performance by making sure your current channels are effectively reaching your target market. Register today!

Cool App: White Noise for iPhone and several other devices is perfect for travelers who like to use white noise machines while they sleep.

A New Source of Fee Income
Cash Banking Solution, by New Market Partners, offers a complete solution for building, piloting and implementing cash banking services. Benefit from a new source of fee income, reach out to emerging markets, help migrate the under-banked to fully-banked, offer a low-key approach to financial literacy and much more. Fill out an online interest form today.

Member News:
Anniversary: VyStar Credit Union, Jacksonville, Fla., celebrated its 60th anniversary on April 29, when more than 200 officials, dignitaries and employees gathered to mark the occasion at its corporate headquarters. As part of its celebration, the CU renamed its headquarters the “Cascone Building” in honor of Michael Cascone, who currently serves as secretary on VyStar’s board of directors, and who worked for over two years to convince the leaders of Naval Air Station Jacksonville and others that there was a need for a credit union. The CU has 61 CUES members as part of its CUES Advancing Management Membership.

Retirement/Promotion: Sharon Custer, president/CEO of BMI Federal Credit Union, Dublin, Ohio, is retiring after 40 years with the CU and 25 as CEO. William Allender, CPA, CCE, former executive vice president, is the new president/CEO.

Promotion: Shane London is the new president/CEO of Deseret Federal Credit Union, Salt Lake City. Previously he was chief financial officer. He succeeds Clint Gurney, who retired.

Bruce Gillooly has been promoted to VP/ public affairs at Security Service Federal Credit Union, San Antonio. He joined the CU in 2007 as AVP/corporate communications after serving more than 22 years in the U.S. Army and retiring as lieutenant colonel.

Honored: Goldenwest Credit Union, Ogden, Utah, has been named the 2012 Utah “Best of State” medal winner in the credit union category for the fifth consecutive year. The program acknowledges excellence in a vast array of industry sectors, including business, education, hospitality, retail and technology. Winners were rated and judged on their impact on the community; excellence and achievement within their industry; and innovation and originality.

Milestone: Dade County Federal Credit Union, Doral, Fla., recently announced Prosper Chevalier as its 100,000th member. To celebrate the milestone, the credit union’s board of directors presented the Miami Gardens resident with a check for $1,000.

Community Involvement: Bethpage Federal Credit Union, Bethpage, N.Y., sponsored a Senior Pops Orchestra of Long Island concert at Suffolk Community College’s Van Nostrand Theatre.

To celebrate another successful school year, Achieva Credit Union, Clearwater, Fla., surprised two lucky schools with a pizza party.  The CU asked teachers to suggest their schools on Facebook and then Achieva Street Team members provided pizza and drinks, along with some CU goodies, during the last week of school.

Community West Credit Union, Kentwood, Mich., will be giving $25,000 worth of iPads to young adults in the community during the “Summer of the iPad” giveaway. This initiative will provide iPads to recent high school graduates and current college undergraduates as they pursue their careers or further their education.

CUES Supplier Member News: EHS Design, Seattle, announced that Chris Hamilton, AIA, has joined the firm as a principal. Hamilton comes to EHS Design from Callison LLC, where he served as founder and principal in charge of the financial industry group. At EHS, Hamilton will oversee client and business development for the financial, retail and corporate sectors.

Read more—and submit your own--CUES member news.

CUES Calendar

Free! Webinar: Compensation Benchmarking: Trends, Benefits and Succession Planning for Executives
June 21
1-2 p.m. Central time
http://www.cues.org/shop-cues/distance-learning/type/4/id/566

CCCU and CUES International Convention
June 23-26
Montego Bay, Jamaica

Free! Webinar: A “Best Fit” Approach to a Successful Project Management Culture
June 26
1-2 p.m. Central time

Free! Webinar: ERM Fundamentals for Credit Union Risk Managers & Executives
June 27
12-1:30 p.m.

Free! Webinar: Member Engagement and PFM
July 11
1-2 p.m. Central
 
CUES School of Strategic Marketing™
July 16-18
Seattle

CUES School of Business Lending
School II: Financial Analysis and Diagnostic Assessment
July 17-20
Seattle

CUES School of Product and Channel Management™
July 18-19
Seattle

Execu/Net™ 2012
Aug. 19-22
Summit at Big Sky Resort

CUES Director Development Seminar
Sept. 12-14
Savannah, Ga.

ServiStar Users Group
Sept. 13-14
Savannah, Ga.

CUES School of Consumer Lending
Sept. 17-18
Schaumburg, Ill

CUES School of Business Lending: School III: Strategic Business Lending
Sept. 17-21
Schaumburg, Ill

CUES Advanced School of Consumer Lending ™
Sept. 19-20
Schaumburg, Ill

Check out all the upcoming CUES and CUES Council events.