NextGen Know-How: Ditch Open Door Policies
How to be available to staff and still get work done!
CFO Focus: Deepen Member Connections
Analytics can help build long-term relationships
Taking Service to the Stratosphere
12 keys to creating uplifting member experiences
Credit Union Management Featured Article
LinkedIn, Facebook and Twitter are useful tools for finding new employees, but be cautious.
CUES, CUES Director and CUES Supplier members, as well as subscribers to Credit Union Management, can access a complete digital version of our June issue at cumanagement.org. Email firstname.lastname@example.org for password help. Or, to sign up for a handy monthly email with direct links to top articles, email email@example.com.
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Blog: 'Ambition' and 'Intention' are the New 'Mission' and 'Vision': Being successful in business today is about knowing the "why" of what you're doing, Tansley Stearns, CME, CCE, told attendees at April's meeting of the North Carolina Council of CUES. A recent Harvard Business Review article, "Betterness vs. Business," suggests that firms should exist to make the world a better place and that they should move from a focus on differentiation to a focus on actually making a difference, said Stearns, AVP/corporate strategy/government relations for $4.5 billion Bethpage Federal Credit Union, Bethpage, N.Y. Read more in this CUES Skybox blog post.
Note: If you subscribe to the CUES Skybox RSS feed, please re-add it to your blog reader as it was recently changed. Look for the “Subscribe” options on the top, left corner at http://www.cuesskybox.org/.
CUES Councils: Find a local meeting in your area by using the CUES Council map. There are three council events planned this summer.
CUES Rocky Mountain Council Meeting
CUES Alabama Council Meeting
CUES Wisconsin Council Road Trip
Manage New Products, Increase Your ROI
Create your credit union’s own delivery channel assessment and future road map at CUES School of Product and Channel Management, July 18-19, in Seattle. Learn to improve bottom line performance by making sure your current channels are effectively reaching your target market. Register today!
Cool App: White Noise for iPhone and several other devices is perfect for travelers who like to use white noise machines while they sleep.
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Anniversary: VyStar Credit Union, Jacksonville, Fla., celebrated its 60th anniversary on April 29, when more than 200 officials, dignitaries and employees gathered to mark the occasion at its corporate headquarters. As part of its celebration, the CU renamed its headquarters the “Cascone Building” in honor of Michael Cascone, who currently serves as secretary on VyStar’s board of directors, and who worked for over two years to convince the leaders of Naval Air Station Jacksonville and others that there was a need for a credit union. The CU has 61 CUES members as part of its CUES Advancing Management Membership.
Retirement/Promotion: Sharon Custer, president/CEO of BMI Federal Credit Union, Dublin, Ohio, is retiring after 40 years with the CU and 25 as CEO. William Allender, CPA, CCE, former executive vice president, is the new president/CEO.
Promotion: Shane London is the new president/CEO of Deseret Federal Credit Union, Salt Lake City. Previously he was chief financial officer. He succeeds Clint Gurney, who retired.
Bruce Gillooly has been promoted to VP/ public affairs at Security Service Federal Credit Union, San Antonio. He joined the CU in 2007 as AVP/corporate communications after serving more than 22 years in the U.S. Army and retiring as lieutenant colonel.
Honored: Goldenwest Credit Union, Ogden, Utah, has been named the 2012 Utah “Best of State” medal winner in the credit union category for the fifth consecutive year. The program acknowledges excellence in a vast array of industry sectors, including business, education, hospitality, retail and technology. Winners were rated and judged on their impact on the community; excellence and achievement within their industry; and innovation and originality.
Milestone: Dade County Federal Credit Union, Doral, Fla., recently announced Prosper Chevalier as its 100,000th member. To celebrate the milestone, the credit union’s board of directors presented the Miami Gardens resident with a check for $1,000.
Community Involvement: Bethpage Federal Credit Union, Bethpage, N.Y., sponsored a Senior Pops Orchestra of Long Island concert at Suffolk Community College’s Van Nostrand Theatre.
To celebrate another successful school year, Achieva Credit Union, Clearwater, Fla., surprised two lucky schools with a pizza party. The CU asked teachers to suggest their schools on Facebook and then Achieva Street Team members provided pizza and drinks, along with some CU goodies, during the last week of school.
Community West Credit Union, Kentwood, Mich., will be giving $25,000 worth of iPads to young adults in the community during the “Summer of the iPad” giveaway. This initiative will provide iPads to recent high school graduates and current college undergraduates as they pursue their careers or further their education.
CUES Supplier Member News: EHS Design, Seattle, announced that Chris Hamilton, AIA, has joined the firm as a principal. Hamilton comes to EHS Design from Callison LLC, where he served as founder and principal in charge of the financial industry group. At EHS, Hamilton will oversee client and business development for the financial, retail and corporate sectors.
Read more—and submit your own--CUES member news.
Free! Webinar: Compensation Benchmarking: Trends, Benefits and Succession Planning for Executives
1-2 p.m. Central time
CCCU and CUES International Convention
Montego Bay, Jamaica
Free! Webinar: A “Best Fit” Approach to a Successful Project Management Culture
1-2 p.m. Central time
Free! Webinar: ERM Fundamentals for Credit Union Risk Managers & Executives
Free! Webinar: Member Engagement and PFM
1-2 p.m. Central
CUES School of Strategic Marketing™
CUES School of Business Lending
School II: Financial Analysis and Diagnostic Assessment
CUES School of Product and Channel Management™
Summit at Big Sky Resort
CUES Director Development Seminar
ServiStar Users Group
CUES School of Consumer Lending
CUES School of Business Lending: School III: Strategic Business Lending
CUES Advanced School of Consumer Lending ™
Check out all the upcoming CUES and CUES Council events.