PR Insight: Monitoring Wikipedia
Survey shows gaps in accuracy, understanding

HR Answers: What Workers Want
Survey: Work/life balance, learning opportunities have greatest impact on job satisfaction

Credit Unions Raise Public Awareness
During UN’s International Year of Cooperatives
 

Credit Union Management Featured Article

Purple Skies and Flying Cows?
Challenging questions and robust discussion about the seemingly impossible can deepen strategic thinking.

CUES, CUES Director and CUES Supplier members, as well as subscribers to Credit Union Management, can access a complete digital version of our July issue at cumanagement.org. Email cues@cues.org for password help. Or, to sign up for a handy monthly email with direct links to top articles, email mary@cues.org.

From our Sponsor

Risky Business: Mobile Devices at Work

CUNA Mutual Group is the marketing name of CUNA Mutual Holding Company, its affiliates and subsidiaries. Our insurance, retirement and investment products provide financial security and protection to credit unions and their members worldwide. With more than 75 years of true market commitment, CUNA Mutual Group's vision is unwavering: To be a trusted business partner who delivers service excellence through customer-focused products and market-driven insight.

Member Resources

CUES Net: CUES members are talking—about audits, NCUA exams, associate board members and more—on the CUES Net listserv. Sign up for the listserve by emailing cues@cues.org.

Review all your member benefits.

Blog: With-Share-of-Wallet Strategies, “God is in the details”: Even consumers who like to unbundle their financial purchases would be hard-pressed to find better checking, credit card, auto loan and mortgage products than those offered by credit unions. When special pricing and rewards are added for those who use multiple core products, the value proposition against even national competitors can be compelling. Yet, year after year, credit unions slice through member data to find that the penetration rates of many products within the member base are moving glacially. What’s missing? asks Steve Williams, a principal with CUES Supplier member Cornerstone Advisors, Inc., in this CUES Skybox blog post.

Industry experts from Cornerstone Advisors will lead CUES School of Product and Channel Management™, July 18-19 in Seattle.

Learn to Successfully Manage Risk
Risk management should be an integral part of every CU’s strategic plan. Learn vital risk management techniques at CUES School of Risk Management, Sept. 17-18, and CUES Advanced School of Risk Management, Sept. 19-20, Schaumburg, Ill. Discover more now.

Cool App: Bento for Mac, iPhone and iPad is a personal database that lets you organize contacts, track projects, plan events and manage lists. It includes 25 templates that are ready to use at work, home, school, and in your community. Easily customize them to organize virtually any type of information you have.

Share Your Data, Support the Movement
Competitive wages help attract and retain employees, and being able to benchmark your salary information against other CUs is vital. CUES Executive Compensation Survey and CUES Employee Salary Survey offer on-demand, custom reports on a variety of data. You can help the movement and your credit union when you share your data. Find out more today.  

Member News:

Appointed: Shruti Miyashiro of Orange County’s Credit Union, Santa Ana, Calif., and Benson Porter of BECU, Seattle, have joined the board of CUES Supplier member CO-OP Financial Services, Rancho Cucamonga, Calif., to complete the terms of two retiring members. Both Miyashiro and Porter were appointed by the board, with Miyashiro replacing Rick Craig of America First Credit Union for a term extending to 2015; and Porter replacing Gary Oakland of BECU, whose term extends to 2014. Both new members took office effective July 1.  

Honored: Andrews Federal Credit Union, Suitland, Md., has been named a winner of the first annual Mo¯PRO Awards, sponsored by PSCU, for the CU’s Premier Relationship Rewards program. The CU has 11 CUES members.

eCO Credit Union was Parent’s Choice Award recipient for Best Financial Institution in Birmingham, Ala. The awards are sponsored by Birmingham Magazine and Alabama Baby and Child magazine. The CU has 14 CUES members.

Coastal Federal Credit Union, Raleigh, N.C., received the 2012 Model Bank Award from Celent Research Services. Celent’s annual Model Bank report recognized the CU as a pioneer in deploying uGenius Video Banking technology for its branch operations. The CU has eight CUES members.

Name Change: Members Federal Credit Union, Aurora, Colo., has changed its name to Aurora Federal Credit Union. The CU has five CUES members.

Community Involvement: American 1 Credit Union, Jackson, Mich., donated $350 plus five cases of water to SRSLY Chelsea for its SRSLY Cinema program. The group is showing several films this summer, with the goal of holding events that are safe and substance-free for Chelsea youth and families. The CU has six CUES members.

The staff of Educational Community Credit Union, Kalamazoo, Mich., has donated a large load of much needed items to Kids Connections, Vicksburg, Mich. Collected over a month-long period, donated items included diapers, gently used kids clothing, books, toys and snacks. The CU has three CUES members.

CUES Supplier Member News: Thomas Bonds has resigned as president/CEO of Corporate America Credit Union, Irondale, Ala. Dan Buckley, SVP/risk management, will serve as interim president/CEO.

Read more—and submit your own--CUES member news.

Free! Webinar: Member Engagement and PFM
July 11
1-2 p.m. Central
 
CUES School of Strategic Marketing™
July 16-18
Seattle

CUES School of Business Lending
School II: Financial Analysis and Diagnostic Assessment
July 17-20
Seattle

CUES School of Product and Channel Management™
July 18-19
Seattle

Execu/Net™ 2012
Aug. 19-22
Summit at Big Sky Resort

CUES Director Development Seminar
Sept. 12-14
Savannah, Ga.

ServiStar Users Group
Sept. 13-14
Savannah, Ga.

CUES School of Consumer Lending
Sept. 17-18
Schaumburg, Ill

CUES School of Business Lending: School III: Strategic Business Lending
Sept. 17-21
Schaumburg, Ill

CUES Advanced School of Consumer Lending ™
Sept. 19-20
Schaumburg, Ill.

CEO/Executive Team Network
Nov. 4-7
Palm Beach, Fla.

Check out all the upcoming CUES and CUES Council events.