Delivery Channel Goals and Metrics
What are you trying to accomplish?
Stuck in a Rut?
Survey: Lack of new ideas, red tape greatest barriers to innovation
Facility Solutions: Growing Wealth Management
Use branches to build these trusting relationships
Good Governance: Downsizing the Board
A case study: SkyOne Federal Credit Union
Inside Marketing: Stale, Dusty Website?
8 ideas to keep your site fresh and your visitors coming
Vote Now for CUES Next Top Credit Union Exec
31 emerging leaders vie for 15 finalist positions
Credit Union Management Featured Article
Proceed carefully when looking into candidates’ histories.
CUES, CUES Director and CUES Supplier members, as well as subscribers to Credit Union Management, can access a complete digital version of our July issue at cumanagement.org. Email firstname.lastname@example.org for password help. Or, to sign up for a handy monthly email with direct links to top articles, email email@example.com.
From our Sponsor
Risky Business: Mobile Devices at Work
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Three CUES Board Members Elected by Acclamation
Hearn, McCants and McDonald elected; Healey appointed ad hoc director
Risk Oversight Policy: Why Board and Management Should be on the Same Page:
Alignment between the board and management on risk tolerance, prioritization of risk concerns, and mitigation plans drives focus to critical issues that have the most impact. Read more in this free whitepaper from CUNA Mutual Group, Madison, Wis.
Review all your member benefits.
Blog: Imitation Over Innovation: Why Getting Value out of Innovation is Easier Than You Think: The idea of innovation can be intimidating—but only if you think it means discovering an idea no one has ever thought of before. In reality, business success doesn’t lie just in innovation; it exists in imitation, writes Jeff Rendel, CSP, president of Rising Above Enterprises, Corona, Calif., in this CUES Skybox blog post.
Learn more about innovation from Rendel by attending CUES’ Execu/Net 2012, Aug. 19-22, in Big Sky, Mont.
Turn Service Excellence into Profit
Many credit unions meet economic challenges by cutting costs. This saves pennies today, but does little to build tomorrow’s dollars. CUES’ comprehensive ServiStar program will help you build the sales and service culture that today’s market—and tomorrow’s success—demands. Learn more now.
Cool App: ManageFlitter provides you with a set of easy tools to empower you to work smarter and faster with Twitter. Its “Unfollow” tool helps find inactive Twitter accounts. You can also sort your followers/following lists by a range of criteria, find new people to follow with a comprehensive search function and more.
The Best in Online Education
CUES/BVS Dynamic Learning provides more than 250 highly effective online training courses with audio, video, real-world simulations and entertaining interactive activities. Credit union leaders know that a well-trained, competent staff helps strengthen relationships with members and adds to your bottom line. Call us today at 800.373.1193, or discover more here.
Anniversary: Quincy Credit Union, Quincy, Mass., is celebrating its 75th anniversary. The CU has one CUES member.
Honored: Barry Jolette, president/CEO of San Mateo Credit Union, Redwood City, Calif., has received the World Council of Credit Unions’ Distinguished Service Award, the global credit union industry's highest honor. The award was presented to Jolette, a former WOCCU chair who represented the United States on the board, during the WOCCU conference’s closing awards ceremony in Gdan´sk last week.
New Position: Joe Mirachi is the new president/CEO of Kennedy Space Center Federal Credit Union, Merritt Island, Fla. Previously, he was president/CEO of Old Pueblo Credit Union, Tucson, Ariz. He succeeds Maureen Lowe, CCE, who is retiring.
Brooke Van Vleet is the new president/CEO of St. Helen’s Community Federal Credit Union, St. Helens, Ore. Previously, she was chief administrative officer at First Tech Federal Credit Union, Beaverton, Ore.
Kenneth Barnshaw is the new VP/governmental affairs at South Jersey Federal Credit Union, Deptford, N.J. He was AVP/business development at the CU before serving for the past 18 months as Deptford township manager.
Retirement/Promotion: Charlotte Cash, CCE, is the new president/CEO of CommonWealth One Federal Credit Union, Alexandria, Va. Previously, she was VP/retail sales/marketing at the CU. She succeeds John Blair, CCE, who recently retired.
Stephanie Sherrodd, CCE, has been named president/CEO of Texas Dow Employees Credit Union, Lake Jackson, Texas. Previously she was VP/branch administration. She’ll take over for Edward Speed, who is retiring Oct. 1.
Community Involvement: Hershey Federal Credit Union’s annual Youth Day celebration was a huge success, with 100 children and their families participating. The event was highlighted by a sidewalk chalk decorating contest with gift card prizes. Other activities included face painting, financial trivia, and money-themed arts and crafts. The Hummelstown, Pa., CU has one CUES member.
North Peace Savings and Credit Union, Fort St. John, British Columbia, saw close to 30 employees and their families participate in the Big Bike ride to support the Heart & Stroke Foundation. The fundraiser is a fun and inspiring team-building event held on a one-of-a-kind bike built for 30 participants. The CU team crossed the finish line with a total of $9,315 raised. The CU has six CUES members.
Twenty-three business and community leaders, professionals and teachers are competing for the privilege to kiss a pig in TruMark Financial® Credit Union’s Second Annual Kiss-a-Pig Financial Literacy Fundraiser, supporting schools lacking the resources needed to teach students responsible personal finance. Over the next three months, participants will be raising money from sponsors to see them kiss a pig in support of financial literacy. The CU in Trevose, Pa., has one CUES member.
US Federal Credit Union, Burnsville, Minn., sponsored the Dakota County Technical College Entrepreneurship team as it competed in the SkillsUSA National Leadership and Skills Conference competition in Kansas City, Mo. SkillsUSA is a national nonprofit that promotes success in trade, technical and skilled service occupations. The competition highlights the work of technical education students in 94 different fields. The DCTC team presented a business plan in the entrepreneurship portion of the competition. The plan, which detailed unique ideas for aquaponics and urban farming, resonated with the judges and was awarded a Gold Medallion, the competition’s highest honor. The CU has two CUES members.
CUES Supplier Member News: CU Holding Company, LLC, Lenexa, Kans., announces that Larry Hayes has joined the CUSO as president/CEO. CU Holding Company manages investments in six CUSOs, including CUES Supplier member Beyond Marketing, LLC. Previously, Hayes served as VP/marketing and business development at First Service Credit Union, Houston.
Read more—and submit your own--CUES member news.
Free! Webinar: Keeping The Young & Talented at Your Credit Union
Aug. 71-2 p.m. Central
Summit at Big Sky Resort
CUES Director Development Seminar
ServiStar Users Group
CUES School of Consumer Lending
CUES School of Business Lending: School III: Strategic Business Lending
CUES Advanced School of Consumer Lending ™
CEO/Executive Team Network
Palm Beach, Fla.
Check out all the upcoming CUES and CUES Council events.