Tech Time: Bring Your own Device
Here’s how to develop a policy about employees using their own phones and tablets to do CU work

Letter by Letter
Carolina Postal Credit Union uses member data to tailor mailings

Loan Zone: Assessing the Small-Business Market
Here’s how one CU took a look at the opportunity and challenges of starting a member business lending program

On Compliance: Loan Originator Compensation Update
CFPB bulletin addresses Reg Z restrictions on pension plans

Last Chance to Vote! Have you voted for your favorite CUES Next Top Credit Union Exec applicant? Voting closes at 3 p.m. ET July 31.

Credit Union Management Featured Article

Rainbow in the Storm
Credit cards are rewarding business for CUs that can handle the challenges.

CUES, CUES Director and CUES Supplier members, as well as subscribers to Credit Union Management, can access a complete digital version of our July issue at cumanagement.org. Email cues@cues.org for password help. Or, to sign up for a handy monthly email with direct links to top articles, email mary@cues.org.

From our Sponsor

Risky Business: Mobile Devices at Work 

CUNA Mutual Group is the marketing name of CUNA Mutual Holding Company, its affiliates and subsidiaries. Our insurance, retirement and investment products provide financial security and protection to credit unions and their members worldwide. With more than 75 years of true market commitment, CUNA Mutual Group's vision is unwavering: To be a trusted business partner who delivers service excellence through customer-focused products and market-driven insight.

Member Resources

Webinar: Member Engagement and PFM: Highly engaged members are five times more likely to open a new account in the next two years—and, they’re two times more likely to refer a friend or family member. So, how engaged are your members? CUES members can view this webinar, and several others, in the new Webinars Library.

Review all your member benefits.

Blog: Tackling the Difficult Problems: “Don’t just go for safe projects. Take on the really tough problems” is a quote by Warren Buffet at the Bill and Melinda Gates Foundation Visitor Center. What tough problems need tackling in your life? At your credit union? For your career? Read more in this CUES Skybox blog post.

Responsibility, Accountability and Purpose
Become an expert on governance at CUES Director Development Seminar, Sept. 12-14, in Savannah, Ga. We’ll take a close look at current topics, and discover how to identify and maximize the traits you need to successfully reach your credit union’s goals. Register Today!

Cool App: With Screenr you can create short videos combining screenshots from your computer with voice over—great for training videos or product launches.

We Find the Hard to Find
CUES Executive Search in Partnership with JMFA ESG’s massive referral network, personality assessment tools and use of performance indicators gives you access to top candidates. Learn more today.

Member News:

Anniversary and Milestone: As the University of Kentucky Federal Credit Union, Lexington, Ky., celebrates 75 years of service, the CU also reached 50,000 members in July. To celebrate the 50,000th member received a $500 Visa gift card.

Honored: The National Association of Federal Credit Unions Awards Committee honored six individuals and two credit unions as winners in its 2012 Annual Awards Competition, including the following CUES members:

• Pioneer West Virginia Federal Credit Union, Charleston, W.Va., was named Federal Credit Union of the Year (less than $150 million). The CU has four CUES members.
• SeaComm Federal Credit Union, Massena, N.Y., was named Federal Credit Union of the Year ($150 million or more). The CU has one CUES member.
• Gerald P. Bolduc, president/CEO of Monroe County Teachers Federal Credit Union, Key West, Fla., was named CEO of the Year (less than $150 million).
• Bonnie Ciuffo, chief information officer of South Carolina Federal Credit Union, North Charleston, S.C., was named Professional of the Year (assets more than $150 million).

North Peace Savings and Credit Union received the 2012 Doxim Customer Excellence Award at the Doxim Exchange 2012 Client Conference in Vancouver, British Columbia. Doxim is a close partner of the CU, providing member statement and technology services to enhance overall member experience. The CU underwent a statement redesign project last year. Doxim’s Customer Excellence award recognized North Peace Savings and CU for providing strategic user input to enhance the firm’s current offerings to better serve clients.

Merger: Navigant Credit Union, Smithfield, R.I., is merging in $68 million Columbus Credit Union, Warren, R.I.

New Position: Achieva Credit Union, Clearwater, Fla., is pleased to announce the addition of Janet Till, SPHR, as SVP/people and corporate culture. Till comes to the CU with over 25 years of experience in the HR field.  Previously, she served as VP/corporate human resources at Bankers Financial Corp. and VP/human resources at ABR/Ceridian.

Matt Vance is the new senior product development supervisor at Salal Credit Union, Seattle. Previously, he was marketing and community manager at Bellingham, Wash.-based Industrial Credit Union.

Community Involvement: Michigan State University Federal Credit Union, East Lansing, Mich., recently named the two winners of its 2012 Millionaire for a Day contest. Millionaire for a Day was open to MSUFCU Dollar Dog members, ages 5 to 12, who deposited $10 or more in May. Each winner received $150 deposited to their savings account. The local winner also had a fun day of red carpet treatment and a limousine ride.

South Bay Credit Union, Redondo Beach, Calif., hosted a Community Appreciation Day on July 27. The CU offered paper shredding, computer recycling and a $5 BBQ lunch to raise money for the Children’s Miracle Network.

Read more—and submit your own--CUES member news.

CUES Calendar

Free! Webinar: Keeping The Young & Talented at Your Credit Union
Aug. 71-2 p.m. Central

Execu/Net™ 2012
Aug. 19-22
Summit at Big Sky Resort

CUES Director Development Seminar
Sept. 12-14
Savannah, Ga.

ServiStar Users Group 
Sept. 13-14
Savannah, Ga.

CUES School of Consumer Lending 
Sept. 17-18
Schaumburg, Ill

CUES School of Business Lending: School III: Strategic Business Lending
Sept. 17-21
Schaumburg, Ill

CUES Advanced School of Consumer Lending ™
Sept. 19-20
Schaumburg, Ill.

CEO/Executive Team Network
Nov. 4-7
Palm Beach, Fla.

Check out all the upcoming CUES and CUES Council events.