PR Insight: Rebranding
What It IS, What It ISN’T
HR Answers: Employees With Disabilities
Survey shows steps to retain and advance
Good Governance: Coachable Moments
Leading the conversation from any chair
NextGen Leaders: Duane Nicol
Meet the 2012 CUES Next Top Credit Union Exec Top 15
Read all the profiles available at this time.
Read blog posts from the Top 15 on the CUES Next Top Credit Union Exec blog.
Credit Union Management Featured Article
How to add members while retaining a balanced portfolio.
View a preview of Credit Union Management’s September digital edition.
CUES, CUES Director and CUES Supplier members, as well as subscribers to Credit Union Management, can access a complete digital version of our September issue at cumanagement.org. Email firstname.lastname@example.org for password help. Or, to sign up for a handy monthly email with direct links to top articles, email email@example.com.
From our Sponsor
Having an online application doesn’t mean you’re accommodating smartphone/tablet users.
CUNA Mutual Group is the marketing name of CUNA Mutual Holding Company, its affiliates and subsidiaries. Our insurance, retirement and investment products provide financial security and protection to credit unions and their members worldwide. With more than 75 years of true market commitment, CUNA Mutual Group's vision is unwavering: To be a trusted business partner who delivers service excellence through customer-focused products and market-driven insight.
CUES Net: CUES members are talking—about mortgages, debit cards, audits and more—on the CUES Net listserv. Sign up for it here.
Branch Performance Matrix: $257 million Meridian Trust Federal Credit Union has shared a worksheet that provides a simple way to score and summarize branch performance by quarter in CUES Members Share (password required; email firstname.lastname@example.org for assistance). Follow the link and select “Planning” from the pull-down menu.
Review all your member benefits.
Blog: 2012 GMA Golden Shoestring Award—We "Own It": When completing the CUES entry forms, organizing the thumbnail images and hitting the send key, I never dreamed that a visit from the president of CUES would be part of the chain of events, writes Monica Gilmore, director of marketing at Community 1st Credit Union, about winning the CUES Golden Mirror Awards™ Golden Shoestring. Read more about this creative, budget-friendly campaign in this CUES Skybox blog post.
CUES® Names 2012 Exceptional Leader
CUES is pleased to announce Daniel McGowan, CPA, CMA, CITP, CGMA, CCE, SVP/chief financial officer at Pioneer West Virginia Federal Credit Union, Charleston, W.V., is its 2012 CUES Exceptional Leader. He will be honored at CUES’ CEO/Executive Team Network™, on Nov. 4, at The Ritz-Carlton Palm Beach, in Manalapan, Fla.
CUES® Partners with NCUF to Start the Fred Johnson Scholarship
CUES and the National Credit Union Foundation have established a scholarship fund honoring CUES President/CEO Fred Johnson to support individuals who wish to attend CUES’ CEO Institute.
Attend Three Prestigious Business Schools
Prepare to excel at the challenges and opportunities you face by attending CEO Institute. This program, which consists of one-week programs spread over three years, will equip you with a comprehensive understanding of leadership that will help you make more effective decisions, better manage change and improve business processes. Discover more now.
Cool App: Adobe Photoshop Express is a free app that lets you quickly edit and share photos from your mobile device.
Turn Service Excellence Into Profit
Many credit unions meet economic challenges by cutting costs, which saves pennies today but does little to build tomorrow’s dollars. CUES’ comprehensive ServiStar program will help you build the sales and service culture that today’s market—and tomorrow’s success—demands. Learn more now.
Honored: Amplify Credit Union, Austin, Texas, has been named the winner in the Large Business Category for Customer Service at the Greater Austin Chamber of Commerce’s 2012 Greater Austin Business Awards. The award recognizes an organization dedicated to outstanding customer service and satisfaction in all aspects of sales and service. The CU has nine CUES members through a CUES Executive Group Membership.
Two Arizona credit unions were honored with a prestigious national award. $1.3 billion Arizona State Credit Union, Phoenix, and $1.1 billion Vantage West Credit Union, Tucson, are 2012 winners of The Principal® 10 Best Companies for Employee Financial Security. The Principal Financial Group sponsors this national program, now in its 11th year, that honors growing companies (five-1,000 employees) for their commitment to their employees’ financial security. Arizona State CU has five CUES members and Vantage West CU has 13 CUES members through a CUES Executive Group Membership.
E&A Credit Union, Port Huron, Mich., was named to the 101 Best and Brightest Companies to Work for in Metropolitan Detroit by the Michigan Business and Professional Association. An independent research firm evaluates each company’s entry based on key measures in various categories, including compensation, benefits and employee solutions; employee enrichment, engagement and retention; employee education and development; recruitment, selection and orientation; employee achievement and recognition; communication and shared vision; diversity and inclusion; work-life balance; community initiatives; and strategic company performance. The CU 21 CUES members through a CUES Advancing Management Group Membership.
New Position: Salal Credit Union, Seattle, has hired several new employees. Geoff Swarts is the new SVP/chief financial officer. He previously spent 30 years at Bank of America, holding several positions, including SVP/process design consultant-retail sales. Skott Pope is the new SVP/retail financial services. Previously he was senior manager/member solutions at BECU, Seattle. Michelle Purnell-Hepburn is the new VP/controller. She returns to Salal CU after serving as SVP/chief financial officer for Seattle Metropolitan Credit Union.
Promotion: Sandra Hollenberg has been promoted to CEO of YS Federal Credit Union, Yellow Springs, Ohio. Previously, she was the CU’s chief operating officer. She replaces Karen Wolf, who resigned on July 26.
Community Involvement: 24 young campers from St. Mary’s Home for Disabled Children have been able to experience new adventures thanks to a $20,800 grant from the We Promise Foundation, the charitable arm of Chartway Federal Credit Union, Virginia Beach, Va. As the sole sponsorship of this year’s summer camp experience, these funds enabled children who have severe intellectual and physical disabilities to attend an eight-week summer camp designed to enhance their cognitive, physical and emotional health through weekly field trips, art sessions, sports activities, music lessons and outdoor game play. It also provided them with a chance to experience a renewed sense of freedom and independence as a result of access to adaptive items and equipment for swimming, crafting and exercising. The CU has four CUES members.
Michigan State University Federal Credit Union, East Lansing, Mich., will partner with the Peckham Community Partnership Foundation to host the 2012 Art From the Heart exhibit. This program provides professional, individualized instruction in the visual arts to artists with significant disabilities and other barriers to employment. Artwork will be displayed in MSU FCU’s headquarters lobby, Sept. 7-25. The CU has nine CUES members through a CUES Executive Group Membership.
San Francisco Federal Credit Union has donated $1,500 in support of the Tenth Annual Bowl-A-Strike for Seniors event, held by Little Brothers – Friends of the Elderly. On Aug. 18, five San Francisco FCU employees went to Presidio Bowl in San Francisco for a day of bowling, food, prizes and fundraising. Funds will go directly toward holiday events where volunteers provide home deliveries and friendly visits on Thanksgiving and Christmas Day to more than 500 isolated elders. The CU has 10 CUES members through a CUES Executive Group Membership.
Supplier Member News: The deadline to enter the CO-OP Financial Services, Rancho Cucamonga, Calif., CO-OP THINK Prize 2013 is Sept. 28. Register and submit your idea http://www.co-opthink.org/think-prize/. Entries will be judged on the following criteria: impact to the CU industry; creativity and innovation; ability to integrate with the CU movement; and ability to execute your idea.
Read more—and submit your own--CUES member news.
CUES Director Development Seminar
Free! Webinar: Emotional Intelligence
1-2 p.m. Central
ServiStar Users Group
CUES School of Consumer Lending
CUES School of Business Lending: School III: Strategic Business Lending
CUES Advanced School of Consumer Lending ™
Free! Webinar: Building Value through Mergers
1-2 p.m. Central
CEO/Executive Team Network
Palm Beach, Fla.
Palm Desert, Calif.
CUES Symposium: A CEO/Chairman Exchange
Snowmass Village, Colo.
Check out all the upcoming CUES and CUES Council events.