Collections Communications
How does lending talk to collections when you outsource?

Facility Solutions: The 4th Place
The future of omnichannel delivery

Inside Marketing: Celebrating Years of Success: Part 1
Here’s how two credit unions are marking their 60th and 75th anniversaries

CUES Next Top Credit Union Exec Finalists Announced
Five young professionals from U.S., Canada and Australia advance to 2012 finals

Credit Union Management Featured Article

Veteran Employees
Credit unions can find smart, loyal and quick-to-learn employees from candidates with military experience.

View a preview of Credit Union Management’s September digital edition.

CUES, CUES Director and CUES Supplier members, as well as subscribers to Credit Union Management, can access the complete digital version of our September issue by logging in at cumanagement.org and then clicking the rotating magazine icon. Email cues@cues.org for password help. Or, to sign up for a handy monthly email with direct links to top articles, email mary@cues.org.

From our Sponsor

Make the Most of Every Lending Opportunity

Having an online application doesn’t mean you’re accommodating smartphone/tablet users.

CUNA Mutual Group is the marketing name of CUNA Mutual Holding Company, its affiliates and subsidiaries. Our insurance, retirement and investment products provide financial security and protection to credit unions and their members worldwide. With more than 75 years of true market commitment, CUNA Mutual Group's vision is unwavering: To be a trusted business partner who delivers service excellence through customer-focused products and market-driven insight.

Member Resources

Whitepaper: Data Theft – An Insider Job: According to Kroll’s annual Global Fraud Report for 2011/12, across all industries, 60 percent of fraud is committed by insiders, up from 55 percent in a previous survey.

Watercraft Boat Loan Policy: PA HealthCare Credit Union has shared its policy and guidelines for new and used boat loans in CUES Members Share (password required; email cues@cues.org for assistance). Follow the link and select “Lending” from the pull-down menu.

Review all your member benefits.

Blog: 5 Tips for Communicating Loan Denials: It's never enjoyable being the bearer of bad news. Nevertheless, Brett Christensen suggests that being direct and positive can make communicating a loan denial a little easier. Christensen, owner of CU Lending Advice, led CUES School of Consumer Lending near Chicago last week. Read more in this CUES Skybox blog post.

Retreat to a Knowledge Oasis

Make plans now to send your volunteers to CUES’ Directors Conference. We’ll cover the topics that matter most to your organization, and take an in-depth look at the relevant governance and economic issues facing your credit union and the movement. Join us Dec. 9-12 in Palm Desert, Calif. Register now!

Cool App: With Pocket, you can save articles, videos or pretty much anything you want to check out later, even when you’re offline. Pocket is integrated into almost 300 apps and it works with several mobile devices.

Introducing Compensation Consulting

New! CUES is pleased to offer easy access to affordable compensation consulting. Credit unions can purchase five hours consulting time annually, then use the hours with one of our highly respected partners. Plus, CUES members and CUES Employee Salary Survey or CUES Executive Compensation Survey subscribers get deep discounts.

Member News:

Anniversary: San Mateo Credit Union, Redwood City, Calif., marked its 60^th anniversary with a reception for members and local dignitaries at the San Mateo County History Museum last month. The evening’s festivities included live music and refreshments reflecting the event’s theme of life in the 1950s—when the credit union first opened its doors. Immediately after, a live concert was held at the historic Fox Theatre in downtown Redwood City, just across the street from the museum. Featured artists were Blood, Sweat & Tears and singer Chuck Negron, former lead vocalist of Three Dog Night. The CU has nine members as part of its CUES Executive Group Membership.

Honored: Nancy Seguin, AVP/human resources manager at Workers' Credit Union, Fitchburg, Mass., has been named a 2012 Credit Union Hero by Banker & Tradesman, a Boston-based publisher of banking and real-estate data. The award recognizes CU professionals who have made outstanding contributions to the industry and the community, giving freely of their time, energy and resources for volunteerism, community service and charity. Seguin has been an employee team captain for the United Way of North Central Massachusetts and the Greater Gardner Relay for Life for the American Cancer Society.

American 1 Credit Union, Hillsdale, Mich., has received the “Giving Kids a Great Start Award” from Great Start of Hillsdale County for the CU’s work with kids and families. The CU holds free events, including, Hillsdale Kids’ Fest and American 1 Teen Idol Auditions. The CU has six members as part of its CUES Executive Group Membership.

Meridian Credit Union, Toronto, has been recognized as one of the Achievers 50 Most Engaged Workplaces™ in Canada. This annual award recognizes top employers that display leadership and innovation toward engaging their employees. The CU has one CUES member.

Security Service Federal Credit Union’s branch in Boerne, Texas, has received the Best of the Best Gold Recognition Award based on popular vote by the readers of the Boerne Star newspaper. The CU has five CUES members.

Merger: Three Ontario CUs have agreed to merge: Peoples Credit Union, Innisfil, ETCU Financial Credit Union, Etobicoke, and PACE Credit Union, Vaughan. The new CU will operate as PACE CU, with sub-branding at branch locations to correspond with their original bonds of association.  PACE CU has one CUES member.

Community Involvement: Michigan State University Federal Credit Union, East Lansing, Mich., employees raised $30,634 for the Capital Area Humane Society, surpassing its goal of $24,000. The money was raised through employee donations and fundraisers including raffles, dress down days, a managers’ car wash, bake sales, and a putting outing. The CU has nine members as part of its CUES Executive Group Membership.

CUES Supplier Member News: CUNA Mutual Group, Madison, Wis., has been ranked No. 75 on this year’s InformationWeek 500, a list of the top technology innovators in the U.S. The annual list was announced at the InformationWeek 500 Conference.

To provide its financial institution clients with valuable consumer behavior data, payments processor The Members Group, Des Moines, Iowa, has made an equity investment in data analytics firm IQR Consulting. The California firm uses data analysis to help companies anticipate market changes and respond to changing business conditions. Launch of an initial product prototype is planned for later this year. The product will provide data on cardholder behaviors, such as engagement and activation rates, providing an overall credit card portfolio health score, as well as tools for peer comparison. A comparable product is planned for debit card portfolios.

Read more—and submit your own--CUES member news.

CUES Calendar

Free! Webinar: Building Value through Mergers
1-2 p.m. Central
Sept. 26

Free! Webinar: Executive Benefits Plans: After the Collapse

1-2 p.m. Central
Oct. 3

Free! Webinar: ERM Fundamentals for Credit Union Risk Managers & Executives

12:30-2 p.m. Central

Oct. 17

CEO/Executive Team Network
Nov. 4-7
Palm Beach, Fla.

Directors Conference
Dec. 9-12
Palm Desert, Calif.

CUES Symposium: A CEO/Chairman Exchange
Feb. 3-7
Wailea, Maui

Execu/Summit®
March 10-12
Snowmass Village, Colo.

CUES Advanced School of Business Lending™

March 11-15

Miami

Credit Union Executive Dialogue

March 14-15

Miami

Check out all the upcoming CUES and CUES Council events.