HR Answers: Solving the Compensation Puzzle
Attracting and retaining the right people will depend on your credit union’s compensation philosophy

Good Governance: Overcoming ‘Group Think’
Agreed-upon rules of engagement can help prevent boards from failing to speak up

PR Insight: Getting Started in Public Relations
Tips for recent graduates and others new to the profession

Focus on Wellness
CUs that self-fund healthcare say motivating healthy lifestyles is key

Credit Union Management Featured Article

Lending Detectives
Staffers from lending and collections must work together to ensure loans both serve members and preserve the CU.

View a preview of Credit Union Management’s October digital edition.

CUES, CUES Director and CUES Supplier members, as well as subscribers to Credit Union Management, can access the complete digital version of our October issue by logging in at cumanagement.org and then clicking the rotating magazine icon. Email cues@cues.org for password help. Or, to sign up for a handy monthly email with direct links to top articles, email mary@cues.org.

From our Sponsor

Avoiding the Disaster Within a Disaster
Three ways to prevent a bad situation from getting worse

CUNA Mutual Group is the marketing name of CUNA Mutual Holding Company, its affiliates and subsidiaries. Our insurance, retirement and investment products provide financial security and protection to credit unions and their members worldwide. With more than 75 years of true market commitment, CUNA Mutual Group's vision is unwavering: To be a trusted business partner who delivers service excellence through customer-focused products and market-driven insight.

Member Resources

Charitable Donations Guidelines: Great Falls Teachers FCU has shared an excerpt from its policy about donations to charitable organizations in CUES Members Share (password required; email cues@cues.org for assistance). Follow the link and select “Human Resources” from the pull-down menu.

Review all your member benefits.

Blog: Developing Young Professionals: A group of young employees at CUES, inspired in part by what 2011 CUES Next Top Credit Union Exec Devin Selte has done to help develop young professionals at his credit union, meet monthly over lunch to learn--and laugh--with like-minded contemporaries.

CUES Business Lending Edge Fall 2012
Read articles about managing member business loans in this newsletter. Want to get this free newsletter in your inbox every quarter? Email theresa@cues.org.

CUES News:

CUES Announces Supplier Awards
Two member businesses will be honored with a CUES Supplier of the Year award during CUES’ CEO/Executive Team Network™ conference, Nov. 4-7, in Manalapan, Fla.

•    MasterCard Worldwide, Purchase, N.Y., will win for companies with 50 or fewer employees.
•    MARQUIS, Frisco, Texas, takes top honors among companies with 50-100 employees.

Strengthen Your Top Team
There’s only one event in the industry dedicated to strengthening the relationship of the CEO/board chair. Register your top team for CUES Symposium 2013: A CEO/Chairman Exchange, Feb. 3-7, Maui, Hawaii. Attendees will participate in interactive sessions focusing on strategy, leadership, culture and ethics. Bridge the gap between board and operations; register your CEO and board chair for CUES Symposium today.

Cool App: Dragon Dictation is an easy-to-use voice recognition application that allows you to easily speak and instantly see your text or email messages.

Benefits to Secure Top Talent
Attract and retain top talent at your credit union when you turn to Executive Benefits and Retirement Plan Services, Presented by CUNA Mutual Group. Each executive benefits plan includes an expert who'll walk you through a five-step process for success. Plus, CUNA Mutual Group's top-ranked retirement planning services provide fiduciary support, investment oversight, multiple plan platforms and a wide array of investment alternatives. Learn more now.

Member News:

Retirement/Promotion: Steve Schipull, CCE, has been named the new CEO of Generations Federal Credit Union, San Antonio. Previously the CU’s chief financial officer, he will replace the retiring Tim F. Haegelin, who has served as the CU’s CEO since 1981.

Interim CEO: Jim Hayes, EVP/chief financial officer for Andrews Federal Credit Union, Suitland, Md., has been named interim CEO of the CU. He steps in after previous CEO Chris McDonald left to become CEO of Northwest Federal Credit Union, Herndon, Va.

Honored: Paul Trylko, president/CEO of Amplify Credit Union, Austin, Texas, was named one of the Austin Business Journal's 2012 Best CEOs. A winner in the non-profit category, Trylko was among six central Texas CEOs honored for a strong record of innovation, outstanding performance and leadership roles in the philanthropic, civic or political arenas.

Ventura County Credit Union, Ventura, Calif., earned first-place honors in the Ventura County Star’s Readers’ Choice 2012 Winners & Favorites as the No. 1 Bank/S&L for services in West Ventura County. The readers of the Ventura County Reporter also voted the CU as the No. 1 financial  institution  in  their  27th annual  Best  of  Ventura  County edition. The CU has six CUES members as part of its CUES Executive Group Membership.

Merger: $2.4 million St. John's Federal Credit Union, San Marcos, Texas, has merged into Greater TEXAS Federal Credit Union, Austin, which has one CUES member.

Community Involvement: Bethpage Federal Credit Union, Bethpage, N.Y., is the presenting sponsor of Arts Alive LI, October’s month-long celebration of the vibrant cultural offerings available to visitors to and residents of Long Island, N.Y. The CU has five CUES members.

Consumers Credit Union, Kalamazoo, Mich., and its local hockey team, the K-Wings, have announced a unique sponsorship giving members many benefits, including: special ticket pricing; sponsorship of Education Day and Family Hockey Day in the Zoo; and offering Consumers Dollar Dog members (ages 2-12) the chance to participate in each home game’s Save of the Game. The CU has seven CUES members as part of its CUES Executive Group Membership.

Royal Credit Union has donated $1 million to help construct a new Community Arts Center in Eau Claire, Wis. The gift from Royal CU, to be paid over five years, will be used to help build the center and includes naming rights of the 450-seat theater. The CU has three CUES members.

Visions Credit Union, Endwell, N.Y., will sponsor an entrepreneurship event called a “Startup Weekend” in Binghamton. Participants will each have one minute to pitch their technology startup ideas, and will then form teams to transform the top 15 winning concepts into a marketable business model. The remainder of the weekend is devoted to formulating the most popular ideas with the help of mentors and seasoned startup entrepreneurs. Sunday, teams will present their final ideas to a panel of judges, who will award prizes and services to the most innovative and well-thought-out business model. The CU has two CUES members.

CUES Supplier Member News: Georgann Smith, director of marketing and communications for The Members Group, Des Moines, Iowa, and past president of the Iowa chapter of the American Marketing Association, recently joined peers as a judge for the American Marketing Association international Chapter Excellence Awards competition.

Read more—and submit your own--CUES member news.

CUES Calendar

Free! Webinar: ERM Fundamentals for Credit Union Risk Managers & Executives

12:30-2 p.m. Central

Oct. 17 

CEO/Executive Team Network
Nov. 4-7
Palm Beach, Fla.

Directors Conference
Dec. 9-12
Palm Desert, Calif.

CUES Symposium: A CEO/Chairman Exchange
Feb. 3-7
Wailea, Maui

Execu/Summit®
March 10-12
Snowmass Village, Colo.

CUES Advanced School of Business Lending™

March 11-15

Miami

Credit Union Executive Dialogue

March 14-15

Miami

Check out all the upcoming CUES and CUES Council events.