CUES FYI

Published every Tuesday, CUES FYI includes up-to-the-minute industry news, the latest Credit Union Management online-only columns, CUES member news and member benefits .

CUES FYI Nov. 27, 2012: What Gen Y Wants

What Gen Y Wants
How credit unions can stay—or get!—relevant to young consumers

Facility Solutions: Considering Costs
Tricks of the design and building trades

Job Satisfaction Wanes
Ability to use skills topples job security as biggest factor influencing how happy people are in their work

‘Right’ Job for Wright
Kathy Wright celebrates 10 years of helping build a strong company culture and an outstanding benefit package for CUES staff.

Credit Union Management Featured Article

Conducting an HR Technology Assessment
Knowing what you need is just the first step in making the latest tech tools work for you.

View a preview of Credit Union Management’s November digital edition.

CUES, CUES Director and CUES Supplier members, as well as subscribers to Credit Union Management, can access the complete digital version of our November issue by logging in at cumanagement.org and then clicking the rotating magazine icon. Email cues@cues.org for password help. Or, sign up for a handy monthly Credit Union Management email with direct links to top articles.

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Member Resources

Webinar: Driving Mortgage Revenue in 2013: Whether the re-fi wave winds down or keeps credit unions panting, the year ahead will be a time to strategically build the mortgage business. Long-term sustainability will depend on generating a greater share of purchase mortgage business and better penetrating the existing member base with the mortgage product. This webinar is free for CUES members but your username and password are required (email cues@cues.org for assistance).

Review all your member benefits.

Blog: Because We Don’t Have to Worry About Our Stock’s Price on Wall Street: Credit unions have been in the “people helping people” business in the United States for more than 100 years. And we’re doing fantastic helping people through these tough economic times. Because our structure is that of a not-for-profit financial cooperative—and we don’t have to worry about the price of our stock on Wall Street—we have more choices about how we act. Read more in this CUES Skybox post by Randy M. Smith, CPA, CCD, CEO of $5 billion Randolph-Brooks Federal Credit Union, Live Oak, Texas.

Graduate-Level Education for CU Leaders

Designed to prepare executives to excel at the challenges and opportunities they face, CUES’ CEO Institute consists of three, one-week sessions held at prestigious business schools. The robust curriculum equips participants with a comprehensive understanding of leadership, helping them make more effective decisions, better manage change and improve business processes. Sign up today.

Cool App: Find the cheapest gas near you with the GasBuddy app for iPhone, Android and Blackberry.

The Importance of Risk Management

Implementing sound risk management processes and tools is quickly becoming imperative for the long-term survival and success of credit unions. CUES Enterprise Risk Management, Presented by Vital Insight, can help credit unions achieve strategic and operational objectives. Learn more today!

Member News:

Obituary: Louise Hinton, former CUES chairman and retired CEO of Campus Federal Credit Union (now Campus USA FCU), Gainesville, Fla., died on Nov. 6 at the age of 87.

Management Changes: ORNL Federal Credit Union, Oak Ridge, Tenn., has announced management changes within the credit union and its credit union service organization, CU Community, LLC. As a result of the changes, Larry Jackson has been appointed president/chief operating officer of the CUSO and Janita Clausell, who has served as president of the CUSO, has been named VP/sales and service for ORNL FCU.

Honored: Stacey Walker, CCD, director at XCEL Federal Credit Union, Bloomfield, N.J., was recognized as a Trailblazer 40 Below by Credit Union Times. Walker is one of 12 credit union professionals selected nationwide for working to better the future of the credit union industry.

Texas Trust Credit Union, Mansfield, Texas, joined the ranks of Dallas-Fort Worth's top companies to work for in the fourth annual Dallas Morning News Top 100 compilation. More than 1,000 companies were initially nominated for the award, which recognizes the best places to work in the Dallas-Fort Worth region. Through a third-party employee survey conducted by the Dallas Morning News and WorkplaceDynamics, the Top 100 companies were determined. Texas Trust CU, the only credit union in the Top 100, was selected based on independent employee surveys that ranked the credit union based on its executive leadership, opportunities for professional advancement, work conditions, benefits, and workplace flexibility. The CU has 13 CUES members as part of its CUES Advancing Management Group Membership.

Merger: JetStream Federal Credit Union, Miami Lakes, Fla., and Mercy Credit Union, Miami, will officially merge on Dec. 31. CUES member Jeanne Kucey will remain president/CEO of the newly combined organization, which will retain the JFCU name. Mercy CU President Joe Lanteigne will retire. JetStream FCU has three CUES members as part of its CUES Executive Group Membership.

Community Involvement: Alabama Telco Credit Union, Birmingham, Ala., is happy to announce that its partnership with the March of Dimes has raised over $55,000 for this year’s Blue Jeans for Babies event. The event gave organizations and individuals in Alabama an opportunity to wear a Blue Jeans for Babies T-shirt along with jeans or khakis to work. Alabama Telco CU employees participated in the event and sold T-shirts. The CU has 31 CUES members as part of its CUES Advancing Management Group Membership.

Andrews Federal Credit Union, Suitland, Md., recently held a food drive at each branch location, as well as its headquarters, to assist with the physical needs of Superstorm Sandy victims. In addition to food items, donations included blankets, clothing, juice, water and grocery gift cards. The CU has 12 CUES members as part of its CUES Executive Group Membership.

Christian Community Credit Union's "Cards That Give to Missions" program has donated $52,000 for the "Launch a Village" project in Northern Thailand. In partnership with Integrated Tribal Development Programme, the donation will provide water and sanitation resources, build a school and a health clinic as well as provide micro-enterprise lending. The donation will also help sustain three villages economically by providing agricultural and business training, purchasing a 4-wheel drive truck and facilitating the production and marketing of Arabica coffee. The recent donation fulfilled the San Dimas, Calif., CU’s pledge set in April 2008 to give a total of $232,500 to the project. To date, Christian Community CU’s "Cards That Give to Missions" program has given over $3 million. The donation comes from interchange income. The CU has two CUES members.

Security Service Federal Credit Union employees across Texas, Colorado and Utah collected $205,830 for the Leukemia and Lymphoma Society’s annual Light the Night Walk. This is the third year the CU has served as a national partner for the society, breaking last year’s record donation by more than $20,000. More than 400 employees walked in the event. Participating with LLS through volunteerism and employee fundraising, Security Service FCU has donated nearly $1 million for blood cancer research over the last 11 years. The CU, headquartered in San Antonio, has five CUES members.

South Bay Credit Union, Redondo Beach, Calif., is sponsoring a holiday food drive and toy donations in its Redondo Beach and Torrance locations. Branches will be collecting new, unwrapped toys for Cheer for Children, an all-volunteer organization founded in 1985 to help children in the South Bay. The CU has one CUES member.

Read more—and submit your own--CUES member news.

CUES Calendar

Free! Webinar: Service: Mission, Promises, Standards & Goals

Nov. 29

1-2 p.m. Central

Directors Conference
Dec. 9-12
Palm Desert, Calif.

CUES Symposium: A CEO/Chairman Exchange
Feb. 3-7
Wailea, Maui

Execu/Summit®

March 10-12

Snowmass Village, Colo.

CUES Advanced School of Business Lending™

March 11-15