CUES FYI

Published every Tuesday, CUES FYI includes up-to-the-minute industry news, the latest Credit Union Management online-only columns, CUES member news and member benefits .

CUES FYI Dec. 4, 2012: Loan Zone: Making More Good Loans

Loan Zone: Making More Good Loans
4 tools for thinking bigger about underwriting

Tech Time: The Beauty of Small Data
An 8-point assessment of whether your credit union is leveraging latent data

The End of Marketing as We Know It
America’s most innovative companies are implementing new, more authentic techniques based on peer influence and community building

On Compliance: Strong Remote Deposit Capture Agreements
Three key considerations in an arena with little formal guidance

Hiring Military Veterans
Nearly three in 10 employers plan to hire veterans in the next 12 months

Credit Union Management Featured Article

Professional Development for All
Longtime CUES President/CEO Fred Johnson retires this month knowing he’s helped credit union leaders—and his own staff—grow.

View a preview of Credit Union Management’s December digital edition.

CUES, CUES Director and CUES Supplier members, as well as subscribers to Credit Union Management, can access the complete digital version of our December issue by logging in at cumanagement.org and then clicking the rotating magazine icon. Email cues@cues.org for password help. Or, sign up for a handy monthly Credit Union Management email with direct links to top articles.

CUNA Mutual Group logo From our Sponsor

Three Killer Problems for Credit Unions in Social Media

CUNA Mutual Group is the marketing name of CUNA Mutual Holding Company, its affiliates and subsidiaries. Our insurance, retirement and investment products provide financial security and protection to credit unions and their members worldwide. With more than 75 years of true market commitment, CUNA Mutual Group's vision is unwavering: To be a trusted business partner who delivers service excellence through customer-focused products and market-driven insight.

Member Resources

Video:

How to Establish Board Trust and Ethical Behavior with Richard Powers, National Academic Director at the University of Toronto’s Rotman School of Management.

CCUBE members can view hundreds of videos and articles on board governance, credit union strategy, CEO relations, risk management, committees, advocacy and finance at myccube.org. Not yet a member? Sign up for a 30-day free trial.

Review all your member benefits.

Blog: Farm Wisdom: CUES SVP/Chief Operating Officer Barb Kachelski, CAE, recalls insights she learned from her farmer father in this CUES Skybox blog post.

Strengthen Your Top Team

There’s only one event in the industry dedicated to strengthening the relationship of the CEO and board chair. Send your top team to CUES Symposium 2013: A CEO/Chairman Exchange, Feb. 3-7, in Wailea, Maui, Hawaii. Attendees will participate in interactive sessions focusing on strategy, leadership, culture and ethics. Register by Dec. 19 for early-bird pricing.

Cool App: Color Splash for iPhone and iPad lets you quickly and easily give photos a dramatic look by converting them to black and white, while keeping your chosen details in color.

Increase Efficiency

CUES Interactive Staffing Guide needs your participation now. Slated for release in March, our confidential online survey takes 45 minutes to complete, and can be saved and worked on over time. As a thank-you, you’ll receive a free, informative report comparing your data to past CUES staffing survey trends. By benchmarking your credit union against others you can increase efficiency and improve member service. Participate now!

Member News:

Anniversary: Air Force Federal Credit Union, San Antonio, celebrated its 60th anniversary Nov. 14 with a ceremony at the Kelly Field Club on Port San Antonio with 250 guests. The CU has 10 CUES members as part of its CUES Executive Group Membership.

Honored: Altura Credit Union, Riverside, Calif., has been named “Best Credit Union” by readers of The Press-Enterprise in its 17^th Annual Readers’ Choice Awards. The largest newspaper serving the Inland Empire area of Southern California announced the award locally earlier this month in a special edition of the paper. The CU has nine CUES members as part of its CUES Executive Group Membership.

Merger: Main Street Financial Federal Credit Union, Denham Springs, La., will merge into Jefferson Financial Credit Union, Metairie, La., which has 23 CUES members as part of its CUES Advancing Management Group Membership.

Michigan State University Federal Credit Union, East Lansing, Mich., and Eaton County Educational Credit Union, Charlotte, Mich., plan to merge. The proposed merger is contingent upon the approval of regulatory agencies and a majority of Eaton County Educational CU’s members. Michigan State University FCU has 10 CUES members as part of its CUES Executive Group Membership.

New Position: Tansley Stearns, CME, CSE, is joining the Filene Research Institute, Madison, Wis., as director of innovation applied research. Previously, she was AVP/corporate strategy and government relations at Bethpage Federal Credit Union, Bethpage, N.Y.

Retirement: Javier Moctezuma has retired as CEO of Laredo Federal Credit Union, Laredo, Texas.

Randy M. Smith, CPA, CCD, CEO of Randolph-Brooks Federal Credit Union, Universal City, Texas, will retire on Dec. 31. He will serve as a senior adviser to the board of directors. Christopher W. O’Connor, president/chief operating officer will succeed him.

Community Involvement: Achieva Credit Union, Clearwater, Fla., contributed $1,000 to the Red Cross in response to Hurricane Sandy. The CU has 11 CUES members as part of its CUES Executive Group Membership.

Andrews Federal Credit Union, Suitland, Md., is partnering with Operation Best Wishes to sponsor free, personalized holiday video messages for families of

deployed service members. On Dec. 20, the Operation Best Wishes team will set up a

mobile webcast unit at the CU to record greetings. Afterwards, family members will receive a CD containing the video

message, as well as a link to access the archived recording via secured website. The CU has 12 CUES members as part of its CUES Executive Group Membership

South Bay Credit Union, Redondo Beach, Calif., is sponsoring a holiday food drive and toy donation in its Redondo Beach and Torrance locations. Branches will be collecting new, unwrapped toys for distribution to Cheer for Children, an all-volunteer organization founded in 1985 to help children in the South Bay. The CU has one CUES member.

CUES Supplier Member News: Q2ebanking, Austin, Texas, was ranked No. 2 on The Austin American-Statesman’s listing of the top mid-sized companies to work for in the Greater Austin area. The results are based on feedback generated from an independent employee satisfaction survey conducted by the national Top Workplace program.

CUES Calendar

Directors Conference
Dec. 9-12
Palm Desert, Calif.

CUES Symposium: A CEO/Chairman Exchange
Feb. 3-7
Wailea, Maui

Execu/Summit®

March 10-12

Snowmass Village, Colo.

CUES Advanced School of Business Lending™

March 11-15

Miami

Credit Union Executive Dialogue

March 14-15

Miami