CUES FYI

Published every Tuesday, CUES FYI includes up-to-the-minute industry news, the latest Credit Union Management online-only columns, CUES member news and member benefits .

CUES FYI Subject: CUES FYI Dec. 11, 2012: Top 2012 Columns

Top 2012 Columns: Here are popular columns from 2012. Revisit a favorite or check out one you missed.

HR Answers: Top topics included staffing Saturday hours, compensation and office drama.

PR Insight: Top topics included Facebook’s timeline, creating a PR plan and tips for getting press from CUInsight’s Randy Smith.

Good Governance: Top topics included board orientation, succession and elections.

December 2012 CU Management cover Credit Union Management Featured Article
Mom's the Word: How one CU changed its marketing focus to appeal to the people who make most financial decisions.

View a preview of Credit Union Management’s December digital edition.

CUES, CUES Director and CUES Supplier members, as well as subscribers to Credit Union Management, can access the complete digital version of our December issue by logging in at cumanagement.org and then clicking the rotating magazine icon. Email cues@cues.org for password help. Or, sign up for a handy monthly Credit Union Management email with direct links to top articles.

CUNA Mutual Group logo From our Sponsor

Three Killer Problems for Credit Unions in Social Media

CUNA Mutual Group is the marketing name of CUNA Mutual Holding Company, its affiliates and subsidiaries. Our insurance, retirement and investment products provide financial security and protection to credit unions and their members worldwide. With more than 75 years of true market commitment, CUNA Mutual Group's vision is unwavering: To be a trusted business partner who delivers service excellence through customer-focused products and market-driven insight.

Member Resources
CUES Board Celebrates Financial Turnaround: New Council formed; Hawkins and Johnson will be missed

Webinar: Service: Mission, Promises, Standards & Goals: To ensure your credit union creates consistently effective service behaviors, it must develop a flow of behaviors that lead to outcomes. This is accomplished by having coordinated mission, service promises, service standards and service goals. This webinar, previously recorded and available to CUES members online, was hosted by Mike Neill, president and founder of Michael Neill & Associates, Inc., Atlanta.

Review all your member benefits.

Blog: Benchmark Your Staffing Levels for Success: Your credit union’s staff is its most important resource. They are the ones making day-to-day decisions, interacting with members, and acting as the face of the organization. How efficiently and productively they work impacts the success of the credit union.

Staffing represents one of the largest operational expenses for most credit unions, so proper management of this resource is essential to running an efficient organization. With your participation in our secure online survey now, CUES can help. The data collected will feed our newest online tool, CUES Interactive Staffing Guide, slated for release in March.

The Next Step in Member Business Lending: Join us March 11-15 in Miami for the all-new CUES Advanced School of Business Lending™. Send your experienced lenders to this intense, week-long program to help ensure the procedures you have in place are solid, and assist your department in prepping for and handling an audit, should one come your way. Register today!

Cool App: With GroupMe, you can easily send group texts via the smartphone app or SMS.

Elect and Educate: Board elections and education are an essential part of credit union operations, yet they can put a real strain on your resources. Save time and money by letting CUES eVote, an election and director education service in one, handle it all. Learn more now.

Member News:

Honored: For the second consecutive year, Michigan State University Federal Credit Union, East Lansing, Mich., was named one of the Top 100 Workplaces in Michigan by the Detroit Free Press. The CU placed 11th in the mid-size category, which included companies with 150-499 employees. The awards recognize outstanding businesses based on employee surveys, with companies measured on such qualities as leadership, career opportunities, and compensation and benefits. The CU has 10 CUES members as part of its CUES Executive Group Membership.

Merger: Detroit Metropolitan Credit Union (with two CUES members), Detroit, and Clawson Community Credit Union, Clawson, Mich., have announced they are merging, with Detroit Metropolitan CU remaining as the surviving credit union.

Xceed Financial Credit Union, El Segundo, Calif., is acquiring Safeway Los Angeles Federal Credit Union, Norwalk, Calif. Xceed Financial CU has 52 CUES members as part of its CUES Advancing Management Group Membership.

$7 million Merrimack College Federal Credit Union is merging into Merrimack Valley Federal Credit Union, both of North Andover, Mass. Merrimack Valley FCU has seven CUES members as part of its CUES Executive Group Membership.

New Position: Paul Morris is the new VP/information technology at ORNL Federal Credit Union, Oak Ridge, Tenn. Morris most recently served as SVP/chief information officer at Bay Federal Credit Union in Capitola, Calif.

Promotion/Retirement: Postal Credit Union, Woodbury, Minn., has announced the promotion of Brian Sherrick to president/CEO. Sherrick, who began his career as an intern at the CU in 1984, assumes the role following the retirement of Russ Plunkett on Oct. 19.

After more than 36 years at Fort Knox Federal Credit Union, Radcliff, Ky., Carolyn F. Drake retired effective Dec. 1. She was appointed to her position of executive vice president more than 27 years ago and has been a key member of the Fort Knox FCU professional leadership team throughout her career. Ray Springsteen, senior vice president at the CU since 2009, was promoted to executive vice president.

Community Involvement: In what has become Long Island’s largest on-site food drive, the 4th Annual Bethpage Federal Credit Union, Bethpage, N.Y., Turkey Drive attracted hundreds of supporters from across Long Island who donated 2,500 frozen turkeys and more than 25,000 pounds of shelf-stable food on-site – a new record amount of collected non-perishables. An additional 7,500 turkeys were donated in the days immediately following. Expanded this year to support Hurricane Sandy victims, the Bethpage Turkey Drive also collected cleaning supplies and diapers, all for Island Harvest, Long Island’s largest hunger relief organization. The CU has four CUES members.

Jeanne D’Arc Credit Union, Lowell, Mass., hosted a Financial Literacy Program for more than 100 Girl Scouts at its headquarters. The CU has six CUES members.

Read more—and submit your own--CUES member news.

CUES Calendar

CUES Symposium: A CEO/Chairman Exchange
Feb. 3-7
Wailea, Maui

Execu/Summit®

March 10-12

Snowmass Village, Colo.

CUES Advanced School of Business Lending™

March 11-15

Miami

Credit Union Executive Dialogue

March 14-15

Miami

CEO Institute I: Strategic Planning