Loan Zone: Serving Those With Higher Risk
Why it's worth doing—and tips for doing it well
Tech Time: CRM in Support of Service
Security Service FCU chose its customer relationship management system to support key goals
On Compliance: Qualified Mortgage Exception
Does CFPB's new 'ability to repay/qualified mortgage' rule apply to my credit union?
Credit Union Management Featured Article
Credit unions are stronger competitors when marketing and IT join forces.
View a preview of Credit Union Management’s March digital edition.
CUES, CUES Director and CUES Supplier members, as well as subscribers to Credit Union Management, can access the complete digital version of our March issue by logging in at cumanagement.org and then clicking the rotating magazine icon. Email email@example.com for password help. Or, sign up for a handy monthly Credit Union Management email with direct links to top articles.
From our Sponsor
Be There. Be More with CO-OP Financial Services
CO-OP Financial Services of Rancho Cucamonga, Calif., specializes in helping credit unions thrive by providing products and services that make it more convenient for members to do business with them. CO-OP’s products fall into three business lines, including “Locations,” “Card Payments” and “Mobile/Virtual.” To learn more visit www.co-opfs.org.
Video: Encouraging Innovation with Jackson Hataway, Ph.D., associate consultant at Strategic Arts & Sciences, Eugene, Ore.
CCUBE members can view hundreds of videos and articles on board governance, credit union strategy, CEO relations, risk management, committees, advocacy and finance at myccube.org. Not yet a member? Sign up for a 30-day free trial.
Review all your member benefits.
Blog: Missional Leadership 4 of 7: Don’t 'Dumb Down' Employee Performance: In this CUES Skybox blog post, Michael Neill, CSE, president of Michael Neill and Associates, Atlanta, discusses “ effort equity” to explain why companies accept subpar work from employees and what you can do about it.
Learn more about ServiStar, a joint offering of CUES and Michael Neill and Associates.
Catch someone doing something right, post a video and you could win $1,000! Learn more on the ServiStar Facebook page.
Become an Agent of Change
CUES Governance Leadership Institute, at the University of Toronto’s Joseph L. Rotman School of Management, engages you in issues at the organizational level. Strengthen your contributions to your credit union as you learn to balance healthy debate and diversity with consensus building. Reserve your space today.
Cool App: With UberConference, conferencing is a breeze. First, forget the pain of finding and typing in long PINs. Participants can just dial into the conference number and will be automatically authenticated based on their phone number. Then UberConference brings a whole new visual dimension to audio conference calls. From any computer, anyone in the call can see the names, photos, and other information of the others in the call. The display shows the current speaker, and the organizer has a number of helpful tools to keep the conference running smoothly. They can record calls, mute participants to get rid of background noise or put “earmuffs” on people they may not want to hear part of the conversation. The service has free, paid and business accounts and Apple and Andriod apps.
Making Boards Work
Leading credit unions know how to leverage their boards to propel them forward. Quantum Governance helps boards unravel their complicated roles and responsibilities, combine leading-edge governance with strategic thinking, and become an even greater asset to their credit unions. Learn more today.
Honored: The National Credit Union Foundation presented three Herb Wegner Memorial Awards at its annual dinner at the Credit Union National Association's Governmental Affairs Conference in Washington, D.C. Two CUES members were honored:
- Lifetime Achievement: Rick Craig, past CUES chairman and retired president/CEO of America First Credit Union, Riverdale, Utah;
- Individual Achievement: Hubert H. Hoosman Jr., president/CEO of Vantage Credit Union, Bridgeton, Mo.
Hudson Valley Federal Credit Union, Poughkeepsie, N.Y., has been named a best company to work for in 2013 by the New York State Society for Human Resource Management. The CU has two CUES members.
Jeanne D’Arc Credit Union, Lowell, Mass., has earned an overall rating of “Outstanding” from the state’s Division of Banks following its 2012 Community Reinvestment Act review. This is the third consecutive CRA review in which the CU has received an overall rating of “Outstanding.” It was also rated as “Outstanding” during its 2008 and 2004 reviews by the state Division of Banks. The CU has five CUES members as part of its CUES Executive Group Membership.
UW Credit Union, Madison, Wis., is the first credit union in the U.S. to receive the Environmental Protection Agency’s Green Power Leadership Club designation. To achieve this distinction, businesses must voluntarily purchase a significant portion of their electricity from renewable resources, such as wind, solar, geothermal, biomass and hydro resources. The CU has one CUES member.
New Position: Bernard McLaughlin is the new president/CEO of Point Breeze Credit Union, Hunt Valley, Md. Previously he was president/CEO of Members First Credit Union in Manchester, N.H. He succeeds Paul Torbeck, who retired in September.
Community Involvement: Andrews Federal Credit Union, Suitland, Md., will provide financial assistance to members who are furloughed as a result of the sequestration. The CU said it will offer members a Sequestration Bridge Loan up to $5,000 at 0 percent APR for 90 days. After the 90 days, the standard APR will apply. Flexible terms up to a year and payment options will be available to manage the loss of income. The CU has 12 CUES members as part of its CUES Executive Group Membership.
Genisys Credit Union, Auburn Hills, Mich., was the premier sponsor for OLHSA’s recent Walk for Warmth event, which was held at Great Lakes Crossing. Plus, the CU donated more than $30,000 to the cause, raised by the hard work of members and employees. The CU has two CUES members.
2013 marks the sixth consecutive year that PSCU, St. Petersburg, Fla., has served as the lead partner for the Credit Union Miracle Day Family of Races, which includes the flagship Credit Union Cherry Blossom Ten Mile Run®. This year’s race is set for April 7 in Washington, D.C. Since 2008, the CUSO has helped to underwrite sponsorship expenses to optimize donations to local Children’s Miracle Network Hospitals across the U.S. The CUSO has 23 CUES members as part of its CUES Advancing Management Group Membership.
For the third year running, Whitefish Credit Union, Whitefish, Mont., pledged to donate one dollar to local food banks for every pound of food collected in the CU’s branches during their annual “Cash and Cans Food Drive.” The food drive, Jan. 7 through Feb. 4, generated more than 3,000 pounds of food and a $3,000 CU donation. The CU has one CUES member.
Mid-Atlantic Corporate Federal Credit Union, Middletown, Pa., has announced the launch of FInection, a group of video channels designed to inform, educate and entertain its member credit unions, as well as the entire credit union industry. FInection will showcase weekly economic updates with a credit union spin. Programs include the corporate’s monthly financial reports, updates from corporate account managers, and various non-financial videos like tips of the week and fun facts. The CU has one CUES member.
CUES Supplier Member News: CUNA Mutual Group, Madison, Wis., presented a $135,000 check to the National Credit Union Foundation to support the organization’s general fund and for Credit Union Development Education. The check was presented prior to NCUF’s 2013 Herb Wegner Memorial Awards Dinner, Feb. 25, at CUNA’s Governmental Affairs Conference.
Read more—and submit your own--CUES member news.
Snowmass Village, Colo.
CUES Advanced School of Business Lending™
Credit Union Executive Dialogue
CUES School of Product and Channel Management™
Embassy Suites Downtown Chicago
CUES School of Business Lending-School I
April 29-May 3
Embassy Suites Downtown Chicago
CUES School of Growth and Profitability™
Embassy Suites Downtown Chicago
Check out all the upcoming CUES and CUES Council events.