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HR Answers: Medical Marijuana
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Good Governance: The Board and Organizational Culture
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Credit Union Management Featured Article
Fast-Paced POS Race
As payments options rapidly expand, credit unions must decide whether to wait or play.
View a preview of Credit Union Management’s March digital edition.
CUES, CUES Director and CUES Supplier members, as well as subscribers to Credit Union Management, can access the complete digital version of our March issue by logging in at cumanagement.org and then clicking the rotating magazine icon. Email email@example.com for password help. Or, sign up for a handy monthly Credit Union Management email with direct links to top articles.
From our Sponsor
Be There. Be More with CO-OP Financial Services
CO-OP Financial Services of Rancho Cucamonga, Calif., specializes in helping credit unions thrive by providing products and services that make it more convenient for members to do business with them. CO-OP’s products fall into three business lines, including “Locations,” “Card Payments” and “Mobile/Virtual.” To learn more visit www.co-opfs.org.
Mortgage Knowledge Test: Air Academy Federal Credit Union has shared a test developed in 2006 to determine staffers/potential staffers overall understanding of home loans in CUES Members Share. Follow the link, then log in and select the Members Share button (password required; email firstname.lastname@example.org for assistance).
Review all your member benefits.
Blog: Superheroes of Credit Union Marketing: It’s a bird, it’s a plane…no, it’s a credit union marketing professional! They may not be able to leap tall buildings in a single bound, but the breadth and depth of the powers needed to navigate the competitive marketplace of financial services is astonishing. In this CUES Skybox post, Tansley Stearns, director of innovation & impact at the Filene Research Institute, looks at the components that make up these superheroes.
Stearns is a past CUES Golden Mirror Awards™ judge and multiple award winner. Submit your truly awesome marketing material to the 2013 CUES Golden Mirror Awards by April 15 and get a free GMA T-shirt! The early bird deadline is April 26 and the final deadline is May 10. Enter now.
Get Inside the Minds of Your Members
Attend CUES School of Growth and Profitability, May 1–3, Chicago. You’ll learn practical steps that capitalize on evolving consumer behavior, gain insight in cost control to help your credit union thrive, and discover how to leverage a member-centric sales and service culture. Save your space today.
Cool App: Tips-Master allows you to rate your guest experience across three categories (speed of service, quality of food, attitude of server), and generates a recommended tipping amount based on your rankings. Available for Apple and Android devices .
“Catch ‘Em Doin’ it Right” Contest
Enter to win $1,000 by submitting a video of your employees in the act of providing great customer service. Sound simple? It is! Visit the ServiStar Facebook page to learn more. The entry deadline is March 15, at 5 p.m. Central time. Click here for contest details and more information on ServiStar.
Honored: Credit Union Times held its eighth-annual Trailblazers awards reception at the CUNA Governmental Affairs Conference. Several CUES members were honored:
- Chad Graves, CSE, SVP/Information Technology at Ent Federal Credit Union, Colorado Springs, Colo., was named IT Executive of the Year.
- Carroll Beach, director at Elevations Credit Union, Boulder, Colo., was named Volunteer of the Year.
- Commodore Perry Federal Credit Union, Port Clinton, Ohio, with one CUES member was honored for Outstanding Political Action.
- Joe Brancucci, president/CEO of GTE Financial in Tampa, Fla., was named CEO of the Year.
Frank E. Berrish, president/CEO of Visions Federal Credit Union, Endicott, N.Y., was named to the Credit Union House Hall of Leaders in recognition of his commitment and service to the credit union movement. The Credit Union House Hall of Leaders was introduced in 2008 to provide lasting recognition for credit union leaders whose commitment has made a significant impact on the credit union movement at the local, state or national level. Inductees include board chairmen, league presidents, credit union CEOs, league board members, and volunteers. Their names remind all who visit Credit Union House of the many individuals who have volunteered their time to perpetuate the credit union movement and who remain committed to the values and mission on which credit unions were founded.
FORUM Credit Union, Indianapolis, is proud to be designated as a “Best Place to Work in Indiana” for 2013. The Indiana Chamber of Commerce announced a record of 100 companies to receive the honor in its eighth year of the program. The CU has eight CUES members as part of its CUES Executive Group membership.
University Federal Credit Union, Austin, Texas, was recently named Celent Model Bank Winner for 2013. Every year, Celent recognizes excellence in banking technology through the Model Bank Awards. The Model Bank Awards are designed to try to answer the deceptively simple questions: What would it look like for a financial institution to do everything right with today’s technology? The CU has two CUES members.
Community Development: For their Presidents Day In-Service event, staff members at Dow Chemical Employees’ Credit Union, Midland, Mich., collected more than $4,000 in food, household items and personal care items to donate to four local community organizations. The CU has one CUES member.
Genisys Credit Union, Auburn Hills, Mich., was the presenting sponsor for the Waterford College and Financial Aid Night, which was held at a local high school in February. The event was a huge success with over 800 people in attendance. The seminar provided an opportunity for parents and students to meet one-on-one with over 30 colleges, trade schools, military, and Waterford Library representatives. Four breakout sessions were held, including financial aid FAQs. The CU has two CUES members.
TruMark Financial® Credit Union, Trevose, Pa., relaxed its dress code and allowed employees to wear jeans on Friday, Feb. 1, and Friday, Feb. 15, in support of Gift of Life Family House, raising $775. An affiliate of Gift of Life Donor Program, the Family House serves patients and caregivers waiting for or undergoing an organ transplant at any of the Philadelphia area’s eight transplant centers. The facility offers temporary, affordable lodging, meals, shuttle service to the hospital, and computers with Internet access. The CU has one CUES member.
Supplier Member News: Bluepoint Solutions, Henderson, Nev., has been recognized as one of the top new businesses in Henderson for 2012. Bluepoint was recognized by the city and the Henderson Chamber of Commerce at the 14th Annual Economic Development Year in Review awards ceremony. Bluepoint was chosen based on the positive economic impact the company has had on the community in 2012, and for helping further the HCC purpose of making Henderson the most business-friendly city in America.
Read more—and submit your own--CUES member news.
Credit Union Executive Dialogue
CUES School of Product and Channel Management™
Embassy Suites Downtown Chicago
CUES School of Business Lending-School I
April 29-May 3
Embassy Suites Downtown Chicago
CUES School of Growth and Profitability™
Embassy Suites Downtown Chicago
Check out all the upcoming CUES and CUES Council events.