Tech Time: Adding Mobile to the ATM Experience
Cardless and pre-staged transactions, and touch-gesture ATMs now can be part of CUs' service delivery mix
To Term or Not to Term
Case study of a board that set up and later abolished term limits
Facility Solutions: Branch Cash-Handling Options
The right delivery system strategy for one credit union may be dead wrong for another
Inside Marketing: Being 'Responsive' in Today's Evolving Web Environment
Responsive Web design eliminates the need to develop multiple websites for today's multiple-sized devices, as this single-site approach accommodates a screen of any size
Best Fit MCIF
FORUM Credit Union chooses system based on data integration capabilities
Credit Union Management Featured Article
Positive Percentages a Plus
Offering investment services can help members grow their financial means—and boost CUs' non-interest income stream.
View a preview of Credit Union Management’s March digital edition.
CUES, CUES Director and CUES Supplier members, as well as subscribers to Credit Union Management, can access the complete digital version of our March issue by logging in at cumanagement.org and then clicking the rotating magazine icon. Email email@example.com for password help. Or, sign up for a handy monthly Credit Union Management email with direct links to top articles.
From our Sponsor
Be There. Be More with CO-OP Financial Services
CO-OP Financial Services of Rancho Cucamonga, Calif., specializes in helping credit unions thrive by providing products and services that make it more convenient for members to do business with them. CO-OP’s products fall into three business lines, including “Locations,” “Card Payments” and “Mobile/Virtual.” To learn more visit www.co-opfs.org.
Company Car Policy: Gulf Coast Educators Federal Credit Union has shared its guidelines for credit union vehicle use by staff in CUES Members Share. Follow the link, then log in and select the Members Share button (password required; email firstname.lastname@example.org for assistance).
Review all your member benefits.
Blog: What Can a Channel do for You? At the end of the day, what can a particular delivery channel do for your credit union? Read more in this CUES Skybox blog post.
You may be interested in attending the CUES School of Product and Channel Management slated for April 29-30 in Chicago.
Master Member Business Lending
Prevent even one business loan from going bad with the information you’ll learn at CUES School of Business Lending, and it will pay for itself several times over. Reserve your space at each week-long school: Business Lending Fundamentals, April 29-May 3; Financial Analysis and Diagnostic Assessment, July 15-19; and Strategic Business Lending, Sept. 9-13. CUES members, sign up today for all three weeks and save!
Cool App: With the 99 cents ICE app, you can set up an emergency contact list to allow emergency personnel a quick and easy way of finding out exactly who you would like to have contacted. The app also provides a central place for you to record medications you take or any allergies and medical conditions you may have.
Increase Credit Union Efficiency
CUES Interactive Staffing Guide needs your participation now. Slated for release later this year, our confidential online survey will take about 45 minutes to complete, and can be saved and worked on over time. Fill out this survey today.
Honored: Franklin Mint Federal Credit Union, Broomall, Pa., was named one of the “Top Workplaces” in the greater Philadelphia region by The Philadelphia Inquirer, Philadelphia Daily News and philly.com. The CU has eight CUES members as part of its CUES Executive Group Membership.
TruMark Financial® Credit Union, Trevose, Pa., was also named one of the top 100 places to work in the Philadelphia region for the fourth consecutive year by The Philadelphia Inquirer, Philadelphia Daily News and philly.com. The CU has one CUES member.
Merger: Veterans Administration Credit Union, Milwaukee, will merge into Summit Credit Union, Madison, Wis., in September. Summit CU has eight CUES members as part of its CUES Advancing Management Group membership.
New Book: Robert Michaud, chief marketing officer for Mid-Hudson Valley Federal Credit Union, Kingston, N.Y., has published Solving the Brand Puzzle, a book that gives readers an inside look at the author’s unique process for designing a successful brand. Michaud demonstrates his step-by-step approach to developing a complete brand strategy for any size organization, and includes a real-life credit union case study.
Name Change: EECU – A Community Credit Union, Jackson, Mich., will be known as Michigan Community Credit Union as of April 1. The CU has one CUES member.
Retirement: Thomas Swierzy, president/CEO of Sb1 Federal Credit Union, Philadelphia, is retiring in July, after 31 years as head of the credit union.
Community Involvement: American 1 Credit Union, Jackson, Mich., hosted a friendly coin drive to raise money for two local charities at two of its locations. In total, the CU raised more than $1,700 for charity. The CU has six CUES members as part of its CUES Executive Group Membership.
Tinker Federal Credit Union, Oklahoma City, is preparing to assist members who are facing the possibility of furloughs due to sequestration. CU leaders moved quickly to approve several options that can help individuals faced with smaller paychecks, and a special helpline has been set up. The options include special payment arrangements on Tinker FCU loans; free sequestration financial plan counseling; and adjustments on certain fees. The CU has nine CUES members as part of its CUES Executive Group Membership.
New England Federal Credit Union, Williston, Vt., has presented a check for $26,453 to Vermont Children's Hospital. Funds were raised during the annual Big Change Roundup, in which Change Bandits in Vermont collected loose change and donations from their friends, family and members of the community. The CU has eight CUES members as part of its CUES Executive Group Membership.
Supplier Member News: CUNA Mutual Group’s strong operating results in three of its core credit union businesses led to the company’s fourth consecutive year of earnings growth in 2012. Consolidated GAAP operating revenue, net income and capital levels all increased over 2011. CUNA Mutual Group recorded $150 million of net income in 2012, compared to $83 million in 2011. Strong operating results, particularly in lending, direct-to-consumer and asset accumulation products, helped offset drought-related losses in the company’s crop insurance business and weather-related losses in its auto and home businesses. Solid investment performance also contributed heavily to higher net income in 2012.
Read more—and submit your own--CUES member news.
CUES School of Product and Channel Management™
Embassy Suites Downtown Chicago
CUES School of Business Lending-School I
April 29-May 3
Embassy Suites Downtown Chicago
CUES School of Growth and Profitability™
Embassy Suites Downtown Chicago
Check out all the upcoming CUES and CUES Council events.