Inside Marketing: Facebook's New Hashtags
5 ways credit unions can leverage them
Put It All on the Table
Merger of Michigan equals proposes to take one's name, the other's charter
Facility Solutions: Headquarters Occupancy Options
Consider key factors and costs for each
High-tech teller machines take care of transactions, leave more time for selling
Back to the Branch
Cross-selling in a remote teller world
Credit Union Management Featured Article
Understand the Risk
Why boards need to ensure that management has considered the downside risks of proposed new strategies and projects.
View a preview of Credit Union Management’s June digital edition.
CUES, CUES Director and CUES Supplier members, as well as subscribers to Credit Union Management, can access the complete digital version of our June issue by logging in at cumanagement.org and then clicking the rotating magazine icon. Email email@example.com for password help. Or, sign up for a handy monthly Credit Union Management email with direct links to top articles.
From Our Sponsor
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Webinar: Succession Planning as a Strategic Initiative: CUES members can view playback of this webinar that discusses how succession planning done well can have many far-reaching benefits, such as smoother transitions in all positions, lower recruitment costs, and improved employee satisfaction and retention. (Password required; email firstname.lastname@example.org for assistance.)
Review all your member benefits.
Blog: A Culture That Cross-Sells Home Loans: Cross-selling home loans means taking service excellence beyond the “people helping people” mantra with which credit union leaders and employees are so familiar. It means service excellence becomes personal, as all employees make it their mission to not only aid members with what they ask, but also to make offerings available before members even anticipate their own need for them. It’s a challenge to make service so personal that it sells, especially for something so big and important as a home loan. The last thing you want is to instill a culture that turns your team into pushy “big bank” sales people. Find three things you can do to start off in the right direction in this CUES Skybox post by Wallace Jones, national training director and vice president of CUES Supplier member CU Members Mortgage, Addison, Texas.
It's not too late to register for the CUES School of Mortgage Lending, slated for July 16-17 in Cambridge, Mass.
Learn. Explore. Reflect
Join us at Execu/Net 2013, Aug. 25-28, Fish Camp, Calif., where you’ll find expert industry speakers, timely topics, exceptional networking and outstanding recreational opportunities.
Don’t miss this one-of-a-kind event; it’s the perfect place to reflect, re-evaluate, and prepare to move ahead. Register now; rates increase after July 12.
Cool App: With Over, you can easily add text and artwork to your photos.
Increase Credit Union Efficiency
CUES Interactive Staffing Guide needs your participation now. Our confidential online survey is split into two parts and will take operations and human resource professionals 20 minutes each to complete their section. As a thank you, you’ll get a free informative report comparing your data to past CUES staffing survey trends.
Retirement: Gary Clark, CCE, is retiring as president/CEO of Missoula Federal Credit Union, Missoula, Mont., Sept. 30. The credit union is conducting a nationwide search for his successor.
Appointed: Valerie Latham, branch manager at Affinity Federal Credit Union, Basking Ridge, N.J., has been appointed to the Middlesex County College Foundation Board.
New Position: Summit Credit Union, Madison, Wis., has named Joanne Belanger its new SVP/marketing. She has more than 18 years of experience in the marketing and branding industry, both stateside and in Canada. Prior to joining Summit, Belanger was associate marketing director at Bissell Homecare, Inc., Grand Rapids, Mich. She has also held marketing, branding and innovation leadership roles at Stokke, Kimberly-Clark and Whirlpool Corp.
Honored: Jane Melchionda, president/CEO of EasCorp, Burlington, Mass., and founder of Credit Unions Kids at Heart, has been honored by the Professional Center for Child Development for her dedication to helping children and their families, and for Credit Unions Kids at Heart’s encouragement, participation, and financial support of the Professional Center for Child Development. Established in 1996, and organized by EasCorp, Credit Unions Kids at Heart is a group of CUs that collectively raise funds to provide programs and services to children receiving treatment at Boston Children’s Hospital, as well as for other organizations that work for the benefit of children.
Money One Federal Credit Union, Largo, Md., was recently recognized for its commitment to compliance by NeighborBench, Frederick, Md. The CU has one CUES member.
Merger: Capital Credit Union, Kimberly, Wis., (with one CUES member) and Pioneer Credit Union (with 10 CUES members as part of its CUES Executive Group Membership), Green Bay Wis., have announced they will merge next year. The CU will be called Capital Pioneer Credit Union, and Alan Zierler, now president/CEO of Capital CU, will be CEO. Tom Young, president of Pioneer CU, will be president of the combined CU and oversee day-to-day functions.
Chevron Federal Credit Union (with two CUES members), Oakland, Calif., is merging with Chevron West Credit Union, Bountiful, Utah.
New Headquarters: Mazuma Credit Union, Kansas City, Mo., is building a new corporate headquarters in Overland Park, Kans. Among its many outstanding features, the new 60,000-square-foot building will include a three-story atrium, a coffee bar and a fitness center. Dialogue towers will remove the traditional teller window barriers between members and member representatives, allowing for more personalized and efficient service.
Scholarship: Northwest Federal Credit Union Foundation, Herndon, Va., is giving $100,000 in scholarships, divided among 20 college students from several Virginia communities. Northwest FCU has 17 CUES members as part of its CUES Advancing Management Group Membership.
10-11 a.m. Central
Tenaya Lodge at Yosemite
Fish Camp, Calif.
Check out all the upcoming CUES and CUES Council events.