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March 15
CUES
Tech Port News to Go
"The
CU Technology Resource"
CUES has partnered with
the experts at Cornerstone
Advisors Inc., Scottsdale, Ariz., to bring you CUES
Tech Port and CUES Tech Port News to Go.
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Tech Port News to Go.
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March 15, 2006
CHECK 21: Analyzing
Image Item Processing Services
PSECU Codes Outgoing E-mails so Members
Can Tell They're for Real
Technology Designed to Support Indirect Lending Cross-Sells
CUES Member Shares IT Merger Checklist
Compliance Drives IT Training
CHECK 21
Analyzing
Image Item Processing Services
Bill McFarland, senior director with Cornerstone Advisors, explains how image-enabled
check processing can help credit unions improve operating efficiency and provide
better levels of member service. Cornerstone
Advisors is a Scottsdale, Ariz.-based consulting firm specializing in best
practices, strategy and technology planning and CUES' partner in CUES Tech
Port.
Read more articles on imaging
on CUES Tech Port.
Also read "A
Check 21 Reality Check" and "Remote
Deposit, Paper to Paper" on GonzoBanker.
PSECU Codes Outgoing E-mails so Members Can Tell
They're for Real
When members receive
an unsolicited e-mail from PSECU, Harrisburg, Pa., they have an extra way to know that
the e-mail is really from the credit union. Working with its marketing e-mail
vendor, DocuMatix,
the $2.3 billion CU recently added a system that puts the first four digits
of a member's account number in the upper right corner of the e-mail.
DocuMatix
President Paul Jaramillo says the new functionality allows a credit union using
the DocuMatix system to customize this "anti-phishing" field in terms of placement within an e-mail
and what numbers are used—wheather the first or last in the account number,
for example. In other words, the anti-phishing field
is managed like a traditional merge field in bulk e-mail sending. The data for
the anti-phishing field is included in the comma-delimited
merge file the CU imports into DocuMatix Email Manager, and the DocuMatix system checks
to ensure that the right number of the right kind of characters fill the field
after the merge.
"Our
e-mails will not launch unless they have that (anti-phishing)
field," explains Gail Wenger, PSECU marketing research and data base unit administrator.
The credit union currently puts the code on all marketing e-mails, e-alerts
and informational e-mails. While the credit union hasn't yet added the code
to e-mails responding to member inquiry, "we're working to make everything
consistent," Wenger says.
To
let members know about the new code, PSECU put articles on its Web site, in
its newsletter and also sent an e-mail to every member with an e-mail address
on file. "We actually did receive a number of e-mails back saying it was
a great idea," Wenger says.
Read more articles on Internet
delivery, including "Tackling the E-mail Security Challenge."
Also read "Anatomy
of a Phishing Attack" on GonzoBanker.
Technology Designed to Support Indirect
Lending Cross-Sells
Last week Better
Branches, a CUSO specializing in front- and back-office workflow solutions,
announced it had teamed with SegmentOne, a provider of turn-key outbound sales programs.
The two will offer a combined technology and sales services solution designed
to increase cross-selling ratios for members obtained through indirect lending
channels, helping credit unions convert single-service members into multiple
account households without increasing staff or training costs.
"One
of the credit union industry's highest priorities is to increase its services
per household, especially in areas like indirect auto, where there is an abundance
of single-service households," comments Steve Williams, principal, Cornerstone
Advisors Inc., CUES' partner in CUES Tech Port. "It's good to
see tools like these coming on the market."
Get
more articles on lending
solutions on
CUES Tech Port, including "Indirect
Lending Software" (a case study of Broward Schools CU).
Steve Williams will be one of the lead
presenters at CUES' Executive
Technology Forum, slated for May 9-11 in Phoenix.
Find out more and register.
CUES Member Shares IT Merger Checklist
CUES member
Carol Danigole of $325 million Centris Federal Credit Union recently shared
an IT merger checklist for mergers between two federally chartered
and insured credit unions. It includes items to consider for an on-site survey,
arrangements/notifications (such as the credit bureaus) and managing phone systems.
CUES members, click on "Merger
Checklist." If you need your member password, please e-mail cues@cues.org.
Get more on mergers
from Credit Union Management magazine, including "8 Factors
of a Successful Merger."
Compliance
Drives IT Training
Financial institutions and
insurance companies are spending more on training their IT staff to meet the
demands of regulatory compliance, according to training provider Thomson NETg.
Investment in IT
training by the finance sector slumped after 2000, but showed signs of recovery
in 2005 as employers began to step up IT spending. "We are seeing increasing
demand for training for large systems—new systems that they are putting
in and systems they are already using," said Dave Parrot, marketing director
of Thomson NETg. "We have seen systems going in to support management and
compliance risk over the past couple of years."
Read
more about IT training trends in the full
article from Computer Weekly.
Also read "The
2005 Credit Union CIO Curriculum" and "IT
Staff Layout at Affinity FCU" on CUES Tech Port.
Also read "Is
Training Really So Important" on GonzoBanker.
Access
to CUES Tech Port is included in your CUES or CUES Financial Suppliers
Forum membership.
Learn more about CUES membership here.
Learn more about CUES Financial Suppliers
Forum membership here.
To subscribe or unsubscribe from CUES
Tech Port News to Go, please e-mail techport@cues.org.
Lisa Hochgraf, Editor
CUES
direct: 585.582.1951
lisa@cues.org
main office: 800.252.2664 x 5317
fax: 608.441.3417
www.cues.org
P.O. Box 14167
Madison, WI 53708-0167
Don't
miss your chance to saddle up and explore new marketing frontiers at CUES
Nexus Conference, April 11-13, 2006, Hilton Tucson El Conquistador Golf
& Tennis Resort, Tucson, Ariz. Register today!
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