Curriculum

Behavioral Insights for Solid Outcomes

• Gain insights from behavioral research and examine how credit union leaders successfully handle complex issues, ambiguous information and deep uncertainty.
• Work through difficult decisions, focusing on critical thinking, breakthrough problem-solving, learning and the effective use of groups.
• Learn how to recognize, assess, avoid and overcome characteristic errors in human judgment and choice, using self-tests for added confidence in your decisions.

Negotiation Techniques Yield Strong Results

• Develop positive and powerful relationships to hone your competitive advantage.
• Learn how to create highly successful outcomes for your organization and its partners.

Explore the Intense Process of Change

• Discover eight elements to make your credit union more resilient as you prepare the way for in-depth change.
• Explore nearly every aspect of organizational change in detail, including valuable proprietary forms for evaluating each stage of the process.

Business Process Redesign

• Build on the intensive strategic planning skills from CEO Institute I as you learn how to make strategic choices through discussion, case studies and the application of proven techniques.

Human Resources…Your Most Valuable Asset

• What philosophy drives your HR system?
• Learn how you can instill your credit union’s culture and mission within each staff member.
• Explore recognition and motivational approaches, outsourcing, recruitment and retention issues through detailed case studies.