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Our whitepapers are written by the movement’s leaders, giving you insight into the hottest topics.

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Cheating With Checks


Check writing isn’t what it used to be. Check volumes continue to drop,and that’s good news for banks and credit unions, because checks are expensive to process, and they still generate a higher fraud rate than any other payment types, except debit cards, by a narrow margin. So can financial institutions relax, and cross check fraud prevention off their lists?

Meeting the mortgage needs of retiring Americans


In about the time you've already devoted to reading this article, another Baby Boomer will have turned 65. Assuming he or she is retired, as the majority are at that age, earned income has taken a big fall. Maybe they're already drawing Social Security or maybe not. Would your credit union offer a mortgage to this rapidly swelling cohort?

Special Report: Payments

Normally cautious CUs are opting to leap into mobile payments as a way to attract members and deepen existing relationships. Hear from Community Credit Union of Florida, Bellco Federal Credit Union, plus industry experts in this special report for CU Management magazine.

Scenarios for Credit Unions 2020


CUES, in partnership with Decision Strategies International, Inc. (DSI), one of the world’s leading companies in the area of scenario planning, brings you Scenarios for Credit Unions 2020: Striving to Stay Relevant in a Rapidly Changing World. The study focuses on four distinct future scenarios, and challenges credit union leaders to question their assumptions and to develop a more flexible, multi-faceted view of the future.

Leeflet Case Study: UMassFive College FCU Saves Money and Improves Sales Culture with One Tool


An electronic brochure and reporting program that sends pertinent information directly to members via email.

Succession Planning: Organizational Readiness Questionnaire


CUES Supplier member and strategic partner DDJ Myers has shared a questionnaire to help you determine how well your credit union is currently prepared to proactively manage succession planning and employee development.

Board’s Risk Management Role Becoming Broader and More Systematic


Recent guidance from regulators about risk management underscores a credit union board’s role in making sure risk isn’t being managed department by department, in silos. It’s easy for a board to settle into the pattern of assessing risk exposures for each new product, strategy, or operational change as management brings it to the board’s attention. But it may be time for your board to establish a policy of addressing risk in a broader, more systematic fashion.

How to Build a Social Media Policy


Here are five elements to include in a social media policy that provides the foundation for using social media as an effective part of your overall marketing/PR strategy.

Financial Industry Planning Design


A compilation of more than 40 articles written for CUES' Facility Solutions series

Leadership Continuity for All C-Suite Positions


Despite the fact that 78% of organizations cite management/executive positions as the hardest to fill in the current job market, only 20-30% of credit unions have succession plans in place for their C-suite executives.

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