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Original Air Date: 10/28/15
Cornerstone Advisors proposes a new approach to assessing member loyalty by creating and measuring a new metric called the Referral Performance Score, which looks at the extent to which a members’ relationships with the credit union are deepened over time, and the extent to which members are referring their family and friends to the credit union.Supplementary Materials: Slides
Original Air Date: 10/26/15
Join us for this Webinar, where you will learn three key skills to maximize your ability to make the best decision in who should and should not be hired:
Original Air Date: 10/27/15
Join Stevenson and Whitaker as they examine the changing learning methods staff members are using, and provide insights on the ways training and development professionals can track learning, build learning plans using non-traditional resources, and shape the learning organization for the future business success.Supplementary Materials: Copy of Slides
Original Air Date: 10/20/15
Uncover the timely and important topic of how credit unions should be using consumer insights to better serve their membersSupplementary Materials: Copy of Slides
Original Air Date: 09/24/15
Learn new and innovative ways to increase share of wallet, member loyalty, and employee engagement – all at the same time!
Original Air Date: 09/24/15
Attend this Webinar, and discover how a CDA can help improve returns compared to what you might get through traditional credit union investments.Supplementary Materials: Copy of Slides
Original Air Date: 09/22/15
This Webinar introduces a comprehensive metric called velocity. The three major components of your credit union—leadership, people, and systems—have to be working in harmony for you to have a high velocity enterprise that takes you rapidly toward your goals.
Join this Webinar to learn the critical factors in creating a valuable merger, how to overcome hurdles along the way, and ways to position the combined entity for success in the future.Supplementary Materials: Copy of Slides
The personality of your board is just as important as its board structure, agenda, and, committee charters. This session addresses the five most common board types, and the eight most common board archetypes.Supplementary Materials: Copy of Slides, Board Personalities Handout:
Original Air Date: 07/24/15
We will bring clarity to member experience, and begin to share some of the most important actions leaders should take to create a great member experience.Supplementary Materials: Link to Handouts