Login x

Username or password incorrect.

Already subscribed?

Login here:

Not a subscriber?

Successful login x

Click here to go to the magazine.

Successful login x

Not subscriber.

Click here to preview the magazine.

Supported Browsers x

We are sorry, this site is optimized for use on IE8 or higher. If you are having trouble, please consider upgrading or trying a different browser.

You Might Also be Interested in:

Attending a future CUES Webinar

Webinar Playbacks

Access previous sessions, led by industry experts, at your convenience with your CUES password. Or sign up for future webinars

**To view CUES Webinar playbacks on your Apple mobile device, download the free MyCUES app.

Page 1 of 4

Referral Performance Score-A New Metric for Measuring Customer Loyalty

Cornerstone Advisors, Inc

Original Air Date: 10/28/15

Cornerstone Advisors proposes a new approach to assessing member loyalty by creating and measuring a new metric called the Referral Performance Score, which looks at the extent to which a members’ relationships with the credit union are deepened over time, and the extent to which members are referring their family and friends to the credit union. 

Supplementary Materials: Slides  

Hiring Employees Fitted for Great Member Experience

Mike Neill, President and Founder, MNA Inc.

Original Air Date: 10/26/15

Join us for this Webinar, where you will learn three key skills to maximize your ability to make the best decision in who should and should not be hired:

  • Pre-employment testing
  • Behavioral Interviewing
  • Skill Demonstration
Supplementary Materials: Slides, ServiStar  

Professional Development in the Digital Era

Christopher Stevenson and Andy Whitaker

Original Air Date: 10/27/15

Join Stevenson and Whitaker as they examine the changing learning methods staff members are using, and provide insights on the ways training and development professionals can track learning, build learning plans using non-traditional resources, and shape the learning organization for the future business success.

Supplementary Materials: Copy of Slides  

Five Critical Things Your Member Surveys Aren’t Telling You

Jim Kasch

Original Air Date: 10/20/15

Uncover the timely and important topic of how credit unions should be using consumer insights to better serve their members

Supplementary Materials: Copy of Slides  

Business Intelligence & Member Engagement – Maximizing Member Touchpoints to Increase Employee Engagement and Member Loyalty

Stan Cowan, Senior Solutions Marketing Manager, D+H

Original Air Date: 09/24/15

Learn new and innovative ways to increase share of wallet, member loyalty, and employee engagement – all at the same time!


Make a Bigger Donation and Improve Your Bottom Line

Scott Albraccio, sales manager for executive benefits, CUNA Mutual Group

Original Air Date: 09/24/15

Attend this Webinar, and discover how a CDA can help improve returns compared to what you might get through traditional credit union investments.

Supplementary Materials: Copy of Slides  

How Business Velocity Impacts Credit Union Efficiency, Profits, Member Satisfaction, and Employee Engagement

Scott McClymonds

Original Air Date: 09/22/15

This Webinar introduces a comprehensive metric called velocity. The three major components of your credit union—leadership, people, and systems—have to be working in harmony for you to have a high velocity enterprise that takes you rapidly toward your goals.


Guide to Creating Your Credit Union Merger Strategy

David Ritter, CVA, MBA – Shareholder, Strategic Advisory Group

Join this Webinar to learn the critical factors in creating a valuable merger, how to overcome hurdles along the way, and ways to position the combined entity for success in the future.

Supplementary Materials: Copy of Slides  

Evolving the Board Personality

Deedee Myers, PhD

The personality of your board is just as important as its board structure, agenda, and, committee charters. This session addresses the five most common board types, and the eight most common board archetypes.

Supplementary Materials: Copy of Slides, Board Personalities Handout:  

Developing a Great Member Experience

Mike Neill, founder, MNA, Inc., creator of ServiStar and Tansley Stearns, chief impact officer, Filene Research Institute

Original Air Date: 07/24/15

We will bring clarity to member experience, and begin to share some of the most important actions leaders should take to create a great member experience.

Supplementary Materials: Link to Handouts  

Page 1 of 4

Shopping Cart Message x

Best Option Calculator x

Best Option Calculator x