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Real-World Situations: In-Depth CEO Search Delivers Greater Results than Expected

David Lyons, MA, SPHR, CCP, CCE, VP, Human Resources & Training at IBM Southeast Employees' FCU

Original Air Date: 08/06/14

JMFA has spent more than 35 years partnering with credit unions of every size. As a preferred supplier for CUES, they are able to easily identify what it takes to make a successful performer at every level. They have helped many CUES member credit unions, including IBM Southeast Employees’ FCU, find the best talent—fast—saving time and money to keep them on track to reach their goals.


Propelling Your Credit Union Board Forward Through Assessment

Michael Daigneault, Principal and Founder, Quantum Governance, L3C

Original Air Date: 07/09/14

The evolving business climate facing credit unions, coupled with long board tenures, means remaining relevant and ahead of the curve is more important than ever. Board evaluation is critical to an ongoing process of board renewal and improvement.

Supplementary Materials: Link to Handouts  

The New Branch Imperative

Eric Weikart, Managing Director, Cornerstone Advisors

Original Air Date: 07/24/14

In this Webinar, experts from CUES strategic partner Cornerstone Advisors will present ways credit unions can assess the performance, develop strategies, and make the tough choices necessary to improve the performance of their branches. Included will be a discussion of branch strategy, enhancing workflows, reducing paper and embracing applications integration across the credit union.

Supplementary Materials: Link to Handouts  

The Dynamic Role & Responsibilities of Today's Credit Union Board Officers

Michael Daigneault, founder and CEO of Quantum Governance, L3C

Original Air Date: 06/26/14

Join us as we look beyond the standard roles and responsibilities each board officer has typically played, and envision governance structures that will support credit union leadership now and into the future.

Supplementary Materials: Link to Handouts  

Review of the 2014 CUES Executive Compensation Summary

John Pesh, Tiffanie Dillard, PhD, SPHR, Scott M. Dettmann, Charles Shanley

Original Air Date: 06/18/14

Join our CUES strategic partners in discussing the findings in the 2014 CUES Executive Compensation Summary.

Supplementary Materials: Link to Handouts  

What We Know About Developing Service and Selling Champions

Mike Neill, president of Michael Neill and Associates, Inc.

Original Air Date: 05/21/14

Join us and explore the keys to ensuring your credit union hires, orients, and trains employees to hit the ground running as high performing service and sales performers.  You’ll also have the opportunity to hear how the CUES’ ServiStar system has been creating high performing credit unions for more than 16 years.


Is Your Largest Branch Open for Business? "eStrategy" for Today's Financial Institutions

Ron Daly, President/CEO and Founder of DigitalMailer, Inc.

Original Air Date: 06/11/14

The digital communication channel levels the playing field for every single credit union in the country to compete with the largest banks!

Supplementary Materials: Link to Handouts  

Five Actions of Missional Leadership

Mike Neill, President and Founder, Michael Neill & Associates, Inc.

In this webinar we will deal, in detail, with each of the five actions of Missional Leaders


Attributes and Skills of High Performing Sales and Service Employees

Mike Neill, President and Founder, Michael Neill & Associates, Inc.

Original Air Date: 05/07/14

Join us for a breakthrough for the credit union community as we present insights drawn from the latest Filene Research Institute research, “Attributes and Skills Common Among High Performing Credit Union Sales and Service Performers.” 

Supplementary Materials: Link to Handouts  

Fostering a Credit Union Learning Board

Michael Daigneault

Original Air Date: 05/06/14

In today’s evolving world—with its regulatory complexity, an increasing number of acquisitions, evolving board governance practices, exploding technology, the changing needs of your members, and more—it’s critical that board members stay current, informed and well-educated.

Supplementary Materials: Link to Handouts  

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