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Beyond Term Limits: Supporting Healthy Board Rejuvenation at your Credit Union

Michael Daigneault, Principal and Founder of Quantum Governance, L3C

Original Air Date: 02/10/16

What new training, assessment and board composition approaches are emerging to help your board achieve the right balance of turnover and continuity?

Supplementary Materials: Slides  

How to Keep Member Service Personal & Local by Bringing it to Work

Stan Cowan, CCE, senior solutions marketing manager, D+H

Original Air Date: 01/27/16

Listen and learn how cloud-based solutions can enable your employees to better engage with your members wherever and whenever they are

Supplementary Materials: Slides  

Managing Commercial Real Estate and Construction and Development Lending in a Changing Regulatory Environment

Jim Devine, founder, chairman and CEO; and Bob Hogan, founder, president and COO; Hipereon, Inc.

Original Air Date: 01/21/16

The demand for credit to finance both existing CRE and new construction and development is increasing. Proposed changes in several regulatory guidelines impacting both CRE loans and loans for construction and development are also being considered.

Supplementary Materials: Slides  

The Changing Regulatory Landscape for Board Oversight of Exec Benefit Plans

Scott Albraccio, John Pesh, and Rob Rusch of CUNA Mutual Group

Original Air Date: 01/20/16

Boards must be prepared to show examiners they understand the details of their executive benefits plans, including the legal, accounting, and risk management policies and procedures.

Supplementary Materials: Slides  

Evolving the Board Personality

Deedee Myers, Ph.D., CEO, DDJ Myers, Ltd.

Original Air Date: 12/15/15

Opportunities for new types of board decisions are constantly evolving. Join Deedee Myers, Ph.D. for a discussion of pragmatic practices strategically minded boards are adopting regarding critical thinking and decision-making.

Supplementary Materials: Slides  

Developing an Effective Orientation Program for New Board Members

Michael Daigneault, principal and founder, Quantum Governance, L3C

Original Air Date: 11/18/15

More and more CU board members are retiring, and an increasing number of are beginning to institute tools and techniques supporting board rejuvenation, including board member term limits.

Supplementary Materials: Copy of Slides  

Referral Performance Score-A New Metric for Measuring Customer Loyalty

Cornerstone Advisors, Inc

Original Air Date: 10/28/15

Cornerstone Advisors proposes a new approach to assessing member loyalty by creating and measuring a new metric called the Referral Performance Score, which looks at the extent to which a members’ relationships with the credit union are deepened over time, and the extent to which members are referring their family and friends to the credit union. 

Supplementary Materials: Slides  

Hiring Employees Fitted for Great Member Experience

Mike Neill, President and Founder, MNA Inc.

Original Air Date: 10/26/15

Join us for this Webinar, where you will learn three key skills to maximize your ability to make the best decision in who should and should not be hired:

  • Pre-employment testing
  • Behavioral Interviewing
  • Skill Demonstration
Supplementary Materials: Slides, ServiStar  

Professional Development in the Digital Era

Christopher Stevenson and Andy Whitaker

Original Air Date: 10/27/15

Join Stevenson and Whitaker as they examine the changing learning methods staff members are using, and provide insights on the ways training and development professionals can track learning, build learning plans using non-traditional resources, and shape the learning organization for the future business success.

Supplementary Materials: Copy of Slides  

Five Critical Things Your Member Surveys Aren’t Telling You

Jim Kasch

Original Air Date: 10/20/15

Uncover the timely and important topic of how credit unions should be using consumer insights to better serve their members

Supplementary Materials: Copy of Slides  

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