Supported Browsers x

We are sorry, this site is optimized for use on IE8 or higher. If you are having trouble, please consider upgrading or trying a different browser.

Webinar Playbacks

Access previous sessions, led by industry experts, at your convenience.

**Adobe Flash is required to view the playback of the webinars, therefore Apple mobile device users will not be able to view it on their mobile devices.

Page 1 of 2

Why Now is the Time to Focus on your Credit Card Programs

Tim Kolk, Owner, TRK Advisors, LLC, Peterborough, N.H.

Join us for this session, and walk away with competitive information and performance benchmarks. You’ll understand your place in the overall competitive environment, and learn ways to establish a balance between delivering attractive levels of profitability to your credit union, and product value to your members.

Supplementary Materials: Link to Handouts  

Is Your Largest Branch Open for Business? "eStrategy" for Today's Financial Institutions

Ron Daly, President/CEO and Founder, DigitalMailer, Inc.

Original Air Date: 03/12/14

Join Ron Daily, president/CEO, DigitalMailer, Inc., as he walks you through the world of eStrategy. You’ll learn:

  •     Where financial services are going on the web
  •     The strategic focus of an “e” Strategy
  •     What the world of eStrategy is, and why it’s so valuable
  •     The seven steps of an eStrategy
Supplementary Materials: Link to Handouts  

The Critical Role of Internal Service in Credit Union Sales & Service Culture

Mike Neill, president, of Michael Neill & Associates, Inc., Atlanta,

Original Air Date: 02/20/14

A credit union cannot create a sales and service culture without developing outstanding internal service. The service we provide to the member will never be better than the service we provide to each other. Internal service is often the missing link to sales and service culture success and is often ignored, sometimes intentionally, as a key area for improvement.

Supplementary Materials: Link to Handouts  

Governing Differently: Distinct Models of Credit Union Governance

Michael Daigneault, principal and founder, Quantum Governance, L3C

Original Air Date: 02/19/14

Join us as we identify and explore the models of governance that exist in the credit union community

Supplementary Materials: Link to Handouts  

Creating a Member Advocacy Culture

Mike Neill, President and Founder, Michael Neill & Associates, Inc. (MNA), Atlanta

Original Air Date: 01/23/14

So, just how does a credit union create a culture where these advocacy behaviors are consistently displayed by all employees who are engaged in the effort as a missional imperative, rather than just another unsavory task to be completed? Join us and find out.

Supplementary Materials: Part I, Part II  

The Future of Mortgage Lending

Wallace Jones, VP/National Training Director, CU Members Mortgage

Original Air Date: 12/09/13

Mortgage lending expert Wallace Jones, VP National Training Director, CU Members Mortgage, will review seven new CFPB Mortgage Regulations going into effect January 10, 2014, and their impact on the credit union industry.

Supplementary Materials: Link to Handouts  

Credit Union Leadership & Governance: A Way Forward

Michael Daigneault, Principal and Founder, Quantum Governance, L3C

Original Air Date: 12/04/13

Consolidation, regulatory complexity, technology uncertainty, outdated board practices, differentiating credit unions from other financial institutions, declining member loyalty and big economic changes combine to form an uncertain future for many credit unions.  In such an environment, what should credit union leaders do to genuinely improve their leadership at the board, credit union, and regional levels as well as in the wider credit union community?

Supplementary Materials: Link to Handouts  

My Virtual StrongBox - Unlimited Opportunity

Ron Daly, President/CEO and Founder, DigitalMailer

Original Air Date: 11/13/13

My Virtual StrongBox is the perfect blend of online convenience and safe deposit security. Use it to store your important documents - wills, mortgages, tax documents, and much, much more. , CUES members get their own FREE My Virtual StrongBox account as a benefit of CUES Membership.

Supplementary Materials: Link to Handouts, Why Should My CU Provide MVSB to My Members, Redstone TV Commercial  

Incentives, Recognition, Bonus and Pay for Performance

Mike Neill, president of MNA Consulting, Inc., Atlanta

Original Air Date: 11/07/13

Whether or not to offer incentives is one of, if not the most, controversial aspects of sales and service culture.  In addition, it is one of the most confusing.

Supplementary Materials: Link to Handouts, Link to Handouts  

Developing a Competitive Leadership Continuity Plan

Scott Albraccio, Sales Specialist Manager, CUNA Mutual Group

Original Air Date: 10/03/13

Join us as we share competitive insights on executive compensation trends. Discover the types of supplemental retirement benefits your peer-sized credit unions provide today. Explore ways to customize benefit options to promote retention for all levels of your executive staff. Learn important considerations in due diligence for ensuring compliance and regulatory soundness when building your benefits package.

Supplementary Materials: Link to slides  

Page 1 of 2

Shopping Cart Message x

Best Option Calculator x

Best Option Calculator x