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CUES Advanced School of Consumer Lending ^™ CUES Advanced School of Risk Management CUES School of Applied Strategic Management CUES School of Business Lending - School I CUES School of Business Lending - School II CUES School of Business Lending - School III CUES School of Consumer Lending^™ - May CUES School of Consumer Lending - September CUES School of Growth and Profitability CUES School of Product and Channel Management^™ CUES School of Risk Management - May CUES School of Risk Management - September CUES School of Strategic Marketing^™ ServiStar^® Users Group

Location: Andaz, San Diego

CUES School of Growth and Profitability™

May 1–3, 2012
Andaz San Diego

Today’s increasingly difficult regulatory environment and evolving consumer behavior means that it is more important than ever to keep your credit union’s business model fresh in order to thrive.

Attend CUES School of Growth and Profitability to learn practical steps that will keep your credit union competitive now and in the future.

Send your credit union’s executives and management to this event, where they will learn from two of the best in the industry—Mike Neill of ServiStar^® and Eric Weikart of Cornerstone Advisors, Inc. This credit union educational opportunity is presented in two sections:  

Day One: Driving Efficiencies
Credit unions need to increase efficiency, provide faster delivery and become more nimble. Learn how to concentrate your efforts where they will bring the best results and explore industry best practices in benchmarking and efficiency while discovering:

• How and when to use peer numbers vs. internal benchmarks
• Balancing cost-reducing efficiency opportunities with those that enable growth
• Tying efficiency initiatives to key strategic goals and desired competencies

Days Two and Three: Mastering the Customer Experience
To succeed in a crushing economy with ever-changing consumer behavior, a sales and service culture increases credit union profits. Learn how to:

• Better understand and communicate value propositions to create market differentiation
• Maximize the customer experience through relationship selling and service excellence
• Implement a member-focused sales and service culture that sees sales as an extension of member service excellence

The Credit Union Executives Society provides the best in credit union training and education.

Register now!

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