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This comprehensive, consultation-based program works exclusively with credit unions to develop results-producing sales and service initiatives. CUES partners with MNA Consulting, Inc., Atlanta, to offer an approach based on good theory and years of experience.

ServiStar’s highly successful approach involves active participation from every area of the credit union, and consists of:

  • Research, Planning and
    Goal Setting
  • Product Knowledge
  • Hiring Systems
  • Referral Collateral
  • Coaching Training
  • Coaching Development
  • Sales and Service Training
  • Service Standards
  • Employee Performance
  • Sales Tracking
  • Service Measurements
  • Recognition Programs
  • New Member Development

ServiStar® Training Library

Bring ServiStar to your credit union with this series of DVDs. Each features MNA experts; topics include: 

  • Service Leadership Training and Development
  • Sales and Service Coaching Training and Development
  • Service Excellence
  • How to Handle an Irate Member
  • Becoming a Sales Champion
  • Referral Sales Champions

For more information on one or both products, complete an online interest form, call 800.252.2664 or 608.271.2664, ext. 332; or email


Online Interest Form

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