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Internal Service Survey

The Internal Service Survey, brought to you by CUES and Michael Neill and Associates (MNA), helps improve communication and service among your most important stakeholders—your employees.

First, staff takes a confidential online survey. Then, MNA evaluates the data and provides the results and an internal service action plan to help you create change. Internal Service Survey purchasers can expect:

  • A customized survey to measure critical service behaviors
  • Webinar training detailing how to:
    • Develop interest and participation in the survey
    • Take the survey and provide constructive and instructive feedback
    • Understand and present the results
    • Develop, implement and manage effective action plans
  • Quarterly best practice calls


Rate your credit union’s internal service by taking a brief survey now. Then, learn more by watching a demo,  viewing pricing information and filling out an interest form below. You can also call CUES at 800.252.2664 or 608-271.2664, ext. 332; or email p&s@cues.org.

Online Interest Form

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