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CUES School of Member Experience™


Attend, and gain the knowledge you need to build an outstanding member experience at every touch point.

Beyond member satisfaction and sales and service culture, research shows that to maximize member profitability and competitive advantage, credit unions must analyze every member touch point to ensure that member experience is one that develops and retains high value members.  

We’ll cover findings from Filene’s report, Customer Experience and Credit Union Opportunities, and tap into knowledge developed by MNA Consulting, Inc. over years of creating member-centered credit union culture.

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