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September 26 - 27, 2016
Attend and gain the knowledge you need to build an outstanding member experience at every touch point.
Beyond member satisfaction and sales and service culture, research shows that to maximize member profitability and competitive advantage, credit unions must analyze every member touch point to ensure that member experience is one that develops and retains high value members.
We’ll cover findings from Filene’s report, Customer Experience and Credit Union Opportunities, and tap into knowledge developed by MNA Consulting, Inc. over years of creating member-centered credit union culture.
ALL CANCELLATIONS MUST BE IN WRITING. For cancellations received fewer than 45 days before the event, there will be an administration fee of 15% deducted from your refund. No refunds will be issued within seven days of the start of the event. Substitute attendees are welcome, subject to eligibility and an additional fee. CUES reserves the right to cancel or reschedule the event due to unforeseen circumstances, and will refund fees if the event is rescheduled or location is changed, and you must cancel your registration due to the change.
Total savings for purchasing as a bundle: