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September 26 - 27, 2016
Attend and gain the knowledge you need to build an outstanding member experience at every touch point.
Beyond member satisfaction and sales and service culture, research shows that to maximize member profitability and competitive advantage, credit unions must analyze every member touch point to ensure that member experience is one that develops and retains high value members.
We’ll cover findings from Filene’s report, Customer Experience and Credit Union Opportunities, and tap into knowledge developed by MNA Consulting, Inc. over years of creating member-centered credit union culture.
This school is ideal for:
ALL CANCELLATIONS MUST BE IN WRITING (firstname.lastname@example.org)
Substitute attendees are welcome, subject to eligibility. CUES reserves the right to cancel or reschedule the event due to unforeseen circumstances, and will refund fees if the event is rescheduled or location is changed and you are unable to attend.
Attendees can earn continuing professional education credits. This three-week school meets the following standards:
The Credit Union Executives Society (CUES) is registered with the National Association of State Boards of Accountancy (NASBA), as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, Tenn., 37219-2417 or by visiting the Web site: www.learningmarket.org.
Total savings for purchasing as a bundle: