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CUES School of Member Experience™

September 14 - 15, 2015

Hyatt Regency San Antonio
San Antonio, TX

Your price:

Nonmember$1,995.00

CUES Member$995.00

Speakers

Mike Neill
President and Founder
Michael Neill & Associates, Inc. (MNA), Atlanta

Neill is the president and founder of Michael Neill & Associates, Inc., and the author of two books, Creating and Maintaining a Credit Union Sales and Service Culture, and Coaching for Performance. Neill, a CUES partner, is best known as the creator of ServiStar, the most respected sales and service culture development suite of services within the credit union industry. Additionally, Neill is one of the most sought after speakers in the credit union movement.

Prior to starting MNA in 1998, Neill worked as a senior executive where he led his credit union to a number two ranking in member product penetration and in the top twenty-five in “value to member.” In addition to an undergraduate degree in Organizational Development, Neill is certified as a Servant Leader, through Gonzaga University, and as an Executive Coach, by the International Coaching Federation. Neill is closing in on the completion of an M.A. in Organizational Leadership at Gonzaga University.


Tansley Stearns, chief impact officer, Filene Research Institute

As Filene Research Institute’s chief impact officer, Stearns moves the best of Filene’s research and innovation into action. With more than 14 years of credit union leadership experience across a variety of functional areas, she knows how to help an organization move ideas forward to drive business results. She has a passion for learning, creating, and executing.

In her previous roles at credit unions she was responsible for developing and implementing strategy and leading and driving business with all frontline teams including the call center, branches, lending, training, compliance, marketing, and business development. Stearns has been a key member of the Guiding Coalition at two credit unions, helping to build and develop sales and service cultures. She also helped her credit union win first place in both the Dora Maxwell and Louise Herring awards.

Tansley was one of the original credit union professionals chosen to be a participant in Filene’s i3 innovation program. In her three years with i3, she worked with other credit union executives to create innovative projects including SmartScore, Decision Point, and Debt in Focus. Credit Union Times named her a Trailblazer 40 Below in 2013.


Speakers subject to change.



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