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Transforming Consumer Experiences Across Channels

September 15

Online Webinar

Monday, September 15
2:00–3:00 p.m. Central time

  Sundeep Kapur, Digital Strategies, Allied Solutions

Session Description:
Is your financial institution looking for practical ways to connect with customers, with a focus on reducing costs, increasing consumer engagement, and driving incremental revenue?

Your branch, your self-service channels, and your digital network are key pillars of your financial institution. Integrated, these pillars offer incredible consumer interaction opportunities. Your members expect you to recognize them, remember what they did, and serve them with relevance.

So, how do you gain trust? How do you become a mentor? How do you leverage technology, your people, and your products to create relationships?

Join us for an hour of ideal practices–and case studies from the best in the world–for practical, proven, and innovative ideas that you can apply to your own financial institutions.

Attendee Takeaways:

Join us and:

  • Learn how to create consumer journeys, an interactive preference center, and a culture of service—all while transforming consumer experiences
  • Discuss the five key drivers of your digital engagement strategy, starting with digital engagement, with an emphasis on integrating digital into your traditional channels
  • Discover ways to use these technique to drive profitable revenue for your credit union

About the Presenter:

Sundeep Kapur
Digital Strategies, Allied Solutions

Sundeep Kapur has been assisting organizations with their converged channel marketing strategies since 1990. From direct marketing to digital to converged, he is a passionate teacher who works with businesses across multiple industries, helping them enable technology and services to brand, personalize and speak to consumers more effectively.

Kapur is an industry recognized expert who has delivered keynotes, run panels, and delivered "relevant, inspirational, and outstanding" education for organizations around the world. He has helped many financial institutions create and execute successful social media and consumer engagement strategies.

Kapur is a frequent speaker at financial services conferences. He also writes for industry publications. His focus and commitment is to help institutions develop their digital strategies.

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