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Training Success

August 2014 – Vol: 37 No. 8
by Teresa Pitman

Two Wisconsin CUs focus on learning and development to strengthen operations.

Colorful illustrated profiles in the style of Andy WarholFor top-notch member service, a credit union needs first to hire the best possible employees with the qualifications and skills required. But there is an equally important second step: providing training for both new and experienced staff.

Training initially brings new employees up to speed with specific skills and, equally critical, introduces them to the CU’s culture and values. Ongoing training introduces new products, adds leadership skills and reinforces the value of the employee to the credit union. The challenge, though, is often finding a way to put these various training components into a coordinated program, and updating your approach in r…

Access is available to CUES members, CUES Director/CCUBE members, CUES Supplier members and to subscribers to Credit Union Management magazine.

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