Branch Supervisor

Direct Federal Credit Union

50 Cabot Street

Needham, Massachusetts 02494


Position Description

Direct Federal’s Mission?  Deliver great rates to save our members money, easy access to save our members time, and remarkable service to preserve our members peace of mind.


Direct Federal’s Vision?  To be the lifelong trusted partner of more and more members as they pursue their dreams.


Our Member Services Purpose?  To have every interaction contribute to stronger relationships, instilled trust, financial empowerment, and solved problems.


To achieve our purpose we want to hire:


• A fearless leader – Someone who can handle tough questions and situations with a smile

• A chameleon – Dazzle us with your ability to shift gears, taking on new responsibilities and old as the teams needs appear

• Organizing genius – Create and manage staff schedules and improve work flow to make member’s experience even better than it is

• Meticulous eye for detail – Conduct audits, open high level accounts and make sure the job is done right the first time


Does this sound like you?  Direct Federal Credit Union commits to paying a competitive base wage with additional financial incentives.  We’ll provide training at our in-house Direct University, and an environment that fosters learning and growth.  We’ll ask you to contribute your ideas to help us to continually improve and exceed our goals.


Previous customer service experience is preferred, however if you have the drive and interpersonal skills to make every transaction an easy and pleasant experience for our members, we will train you on the rest.




• Associates degree or equivalent from two-year college or technical school

• Minimum of three years of banking experience

• Supervisory experience desired

• Ability to prioritize and multitask

• Positive and professional demeanor

• Excellent written and verbal communication skills


Your compensation will include an impressive benefits package.  We offer medical, dental, vision, life insurance, disability insurance, a 401(k) plan with a match, a pension plan, paid vacation, sick and personal time.  We also offer a shuttle service from the Green Line and a student loan pay down program.


We are an Equal Opportunity Employer M/F/D/V.

Job Position Type
Application Deadline
Jan. 31, 2020