Community First Credit Union of FL
637 North Lee Street
Jacksonville, FL 32204
Responsible for the staff and daily functions of the Card Services operations team. Develop and implement departmental policies/procedures, train, supervise, and evaluate the performance of assigned employees. Monitor operations and service delivered by vendors to ensure efficiency and compliance with Visa and federal rules and regulations for all plastic card programs (debit/credit/reloadable/gift cards.) Manage card issuance and plastic inventory for all card programs. Serve as Subject Matter Expert in lifecycle management of Reg E disputes/fraud cases including chargebacks and re-presentments. Manage fraud risks associated with card programs. Work closely with service vendors to implement new fraud mitigation strategies. Stays current on new developments in the card payment field, monitor trends and research new product offerings. Collaborate with internal team and service vendors to develop, plan and implement new products. Serves as after-hours point of contact for card services related disruptions.