Collections Associate III

Direct Federal Credit Union

50 Cabot Street

Needham, Massachusetts 02494


Position Description

Direct Federal’s Mission?  Deliver great rates to save our members money, easy access to save our members time, and remarkable service to preserve our members peace of mind.

Direct Federal’s Vision?  To be the lifelong trusted partner of more and more members as they pursue their dreams.

Our Collections Purpose?  To have every interaction contribute to stronger relationships, instilled trust, financial empowerment, and solved problems.

To achieve our purpose we want to hire:


• Legal lingo pro – someone who knows the laws around collecting and compliance

• Foreclosure expert – a team member who is well versed in working on pre-foreclosures 

• A strong communicator – someone who can talk with members by phone, writing and in person to negotiate payments at every stage of delinquency

• A juggler – Someone who can handle multiple tasks in a fast-paced environment

• Independent partner – a team member who can work well without much supervision but also come together to work as a group

• Cool as a cucumber – Someone who is ready to tackle things as they come calmly and resiliently 


Does this sound like you?  Direct Federal Credit Union commits to paying a competitive base wage with additional financial incentives.  We’ll provide training at our in-house Direct University, and an environment that fosters learning and growth.  We’ll ask you to contribute your ideas to help us to continually improve and exceed our goals.



• College degree preferred

• Minimum two years' consumer collections experience

• Comprehensive knowledge of Fair Debt Collection Practice Act (FDCPA), Fair Credit Reporting Act (FCRA), Members Civil Relief Act (SCRA) and Massachusetts General Laws (MGL)

• Working knowledge of Freddie Mac non-performing loan servicing requirements

• Working knowledge of foreclosure laws

• Working knowledge of bankruptcy laws

• Recovery knowledge is a plus


Your compensation will include an impressive benefits package.  We offer medical, dental, vision, life insurance, disability insurance, a 401(k) plan with a match, a pension plan, paid vacation, sick and personal time.  We also offer a shuttle service from the Green Line and a student loan pay down program.


We are an Equal Opportunity Employer M/F/D/V.

Job Position Type
Application Deadline
Jan. 31, 2020