Executive Vice President, Chief Operating Officer

Workers Credit Union

Littleton, MA


Position Description

Workers Credit Union (Workers) is searching for an enthusiastic, dynamic, and strategic leader to join the executive leadership team as Executive Vice President, Chief Operating Officer (EVP, COO). Workers is reinventing banking through innovation and technology in their branches, their approach to serving their members, and their commitment to The Workers Way™.  The EVP, COO will be a key leader of the Credit Union and oversee all member-facing functions and Workers Way™ initiatives while working to achieve the organization’s strategic goals.  Integrity and Leadership are the two most important qualities that we are looking for.

Why we exist is to Improve the Daily Lives of our Members. How we deliver our core purpose is by partnering with our members to help them make their best financial choices. What we do is help members improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. It is our transformative strategy to redefine the financial services industry by creating a business model built on a personalized approach to educating and encouraging behavioral changes that lead to financial wellness.

Workers is at the vanguard of providing experienced, specialized financial coaching through its award-winning Financial Wellness Coaches, each of which are Certified Financial Educators. Operating out of the newly-imagined PlanIt Financial Wellness Centers—a cross between Genius Bar and discovery museum—the Workers Way is pioneering a new member experience through high-touch service and convenient technology.

Just as Workers is an innovative and cutting-edge credit union, so is the ideal candidate for this role. You are an energetic and inspiring leader. You are prepared to make strategic decisions and take calculated risks to advance the credit union. You have a passion for future planning and strong critical thinking skills, in addition to possessing the ability to positively influence others in a collaborative manner through effective communication and interpersonal skills.  

Reporting directly to the CEO, the EVP, COO provides leadership and oversight to several areas, including Consumer Originations, Mortgage Originations, Business Banking, Marketing, Wealth Management, and Retail Services. You will provide leadership and coaching to direct reports while fostering a culture of integrity, professional development, and high performance.

The EVP, COO will provide oversight in the development and implementation of products and services to ensure the credit union’s offerings meet the needs and expectations of the members in a compliant, efficient, and profitable manner. Through community involvement and industry awareness, you will strategically develop programs and initiatives to deliver on the Workers Way™.  

Ideally, the EVP, COO will be positioned to succeed the CEO and should be willing and able to take the next step.  Bachelor’s degree required; Masters of Business Administration preferred.  At least eight years of experience in a similar position at a financial institution is required.

How to Apply


Job Position Type
Application Deadline
Jul. 25, 2022