Valley First Credit Union
1005 West Orangeburg
Modesto, CA 95350
Provides hardware and software technical support to end users as well as required maintenance of all applications. Communicates in positive, professional manner to all end-users in accordance with credit union policies and regulatory requirements. This position will also assist other Information Technology staff with other field work or projects as needed. Cisco and or SQL technical working experience is required.
Oversee installation, configuration, maintenance, and troubleshooting of end user workstation, laptops, hardware, software, and peripheral devices. Ensure network connectivity of all workstations and administers all equipment, hardware and software upgrades.
Provide excellent internal customer service, establish, and maintain good communication and coordination with the end users.
Resolve problems, concerns, and provides assistance in a timely manner for end users. Track, route, and redirect problems to correct resources. Ensure proper recording, documentation, and closure on helpdesk tickets.
Own the day-to-day operations of the end-user helpdesk. Monitor, work, and update helpdesk tickets that come through the helpdesk system.
Visit branches as needed for troubleshooting and supporting IT activities.
Conduct hardware repairs. Implements and maintains desktop hardware and software using a variety of techniques. PC image deployment. Maintain OS image, OS updates, and deployment.
Take ownership of technical issues and working with team members to resolve issues when necessary.
Responsible for documenting procedures for deploying products in area of responsibility in a manner that will allow future deployment to be successfully repeated. To be able to read, understand and comprehend technical manuals and technical procedures and instructions.
Computer Science Degree, IT certifications or equivalent work experience is required.
Valid Driver’s License.
Working knowledge of Windows 10, Windows servers, Active Directory, PC Hardware, and TCP/IP. Basic software and hardware, troubleshooting skills. Technical Working Knowledge and experience in Cisco networking, routers, switches, MPLS, and wireless. Technical Working knowledge of SQL, backup, recovery, maintenance plan, database optimization.
Enthusiasm and propensity towards teamwork initiatives.
Strong ability to multi-task and adapt to changing priorities quickly.
Self-motivated, with high energy and engaging level of enthusiasm.
Willingness to accept responsibilities and expand on existing skillsets as needs of the business evolves.
Excellent communication skills both written and verbal.
A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.
May require flexible work schedule including after hours and on call support and weekends as necessary. Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.