Loan Servicing Associate

Direct Federal Credit Union

50 Cabot Street

Needham, Massachusetts 02494


Position Description

Direct Federal’s Mission?  Deliver great rates to save our members money, easy access to save our members time, and remarkable service to preserve our members peace of mind.

Direct Federal’s Vision?  To be the lifelong trusted partner of more and more members as they pursue their dreams.

Our Loan Servicing Team’s Purpose?  Provide remarkable service with each and every interaction between members, external business partners and the community.


To achieve our purpose we want to hire:

• A processing pro – set up and service real estate, auto and consumer loans

• A finisher – quote and process loan payoffs and loan adjustments

• A pair of sharp eyes - Ensure value of collateral meets guidelines and all documentation is received  

• A protector of confidential information – to guard member information as if it was their own

• A talented juggler – multitasking and prioritizing monitoring the team’s mail box, processing mail and answering phone calls

• A quick study – learning about all of the products the team handles and become an expert in them


Does this sound like you?  Direct Federal Credit Union commits to paying a competitive base wage and additional financial incentives.  We’ve been recognized in our industry for innovative employee development and employee engagement programs.  We’ll ask you to contribute your ideas to help us to continually improve and exceed our goals.



• High school diploma required, college degree preferred

• Minimum one years’ experience in loan servicing

• A positive and professional attitude

• Strong written and verbal communication

• Excellent computer skills, including Microsoft Office Suite


Your compensation will include an impressive benefits package.  We offer medical, dental, vision, life insurance, disability insurance, a 401(k) plan with a match, a pension plan, paid vacation, sick and personal time.  We also offer a shuttle service from the Green Line and a student loan pay down program.


We are an Equal Opportunity Employer M/F/D/V.

Job Position Type
Application Deadline
Jan. 31, 2020