Member Account Representative

Royal Credit Union

2415 Jodi Drive

Eau Claire, WI 54703


Position Description

Eau Claire West Office, 2415 Jodi Drive, Eau Claire, Wisconsin, United States of America Req #1087

Date Posted: Thursday, July 15, 2021

Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Perhaps Royal is the change you’re looking for. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members.

Is this you? If so, let us know by submitting an application!

Hourly Wage:
$15.47 - $17.32 (candidates with significant related experience may be higher) 

This position involves the ability to accurately process Member transactions as requested. Open new accounts, process consumer loans applications, and provide basic financial counseling for Members. Responsible for actively building relationships by meeting and exceeding the needs of our Members with Royal's products and services. Responsible for demonstrating electronic services, and resolving Member inquiries or issues in an efficient, accurate and friendly manner. Assist with the mentoring and training of team members. Support NPS (Net Promoter Score) initiatives in the office by providing exceptional service, guided by Royal’s Core Values, creating loyal Members. 

Work Schedule:
Full-time, working approximately 37 hours per week. Variable hours between 10:00am - 6:00pm Monday through Friday and Saturdays from 10:00am – 2:00pm.    
***Prior to starting normal schedule, candidate must attend full time training from 9:00am - 4:30pm Monday - Friday for 3 weeks at our Corporate Center in Eau Claire, WI.
Required Experience:
•  Previous customer service experience.

•  Experience working in financial services with a strong knowledge of deposit and consumer loan products.   
•  Knowledge of modern office procedures and methods including telephone communications, office systems and record keeping   
•  Strong sense of customer service

•  Strong interviewing and listening skills   
•  Ability to learn, retain and recall information very quickly   
•  Work productively in a team environment with high levels of interruption   
•  Must be compassionate and truly enjoy assisting people with problems and finding solutions to their needs   
•  Ability to produce accurate and high-quality materials, data entry and transactions

•  Proficient in Microsoft Office Products and have basic computer skills using various software packages

•  Basic skills using smartphones/tablets and the ability to demonstrate use of current technology   
•  Communicate and live Royal Credit Union's core purpose, values and organizational culture daily   

Preferred Experience:   
•  Experience working in financial services which includes new accounts, loans and loan processing, or equivalent loan related experience.   
•  Cash handling experience.

•  Associate degree in Business related field.

We will be communicating with you by email on the status of your application. Please monitor your email inbox and junk folder for status updates and additional instructions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability.
Job Position Type
Application Deadline
Dec. 31, 2021