Marine Federal Credit Union
4180 Western Blvd
Jacksonville, North Carolina 28546
We are looking for a professional, outgoing, and dynamic person to join our management team. This position will constantly look for ways to develop, coach, and motivate staff members to perform at their very best. The Manager of our call center will be responsible for collaboratively and successfully managing the daily operations of the call center with a supervisory team currently in place. You will manage and maintain team qualitative and quantitative performance results and implement call center processes that support seamless and integrated delivery of world class member service. This will include monitoring service standards and goals to include service analysis aimed at improving group performance. You will be expected to provide information, consultation, and recommendations to executive management as needed. The ideal candidate will effectively coordinate staffing, budget and resources to provide quality service to our membership and/or improve sales and referral performance. You will be responsible for approving all personnel activities concerning hiring, training/development, as well as ensuring that evaluation of staff performance is being completed in a timely manner. You will be expected to resolve complex problems or inquiries in a timely, efficient manner.
The Member Interaction Center Manager will be of unquestionable trust and integrity and remain professional in all situations and interactions with staff and membership. The ideal manager will be motivated to effectively lead a team by providing knowledge, support, and feedback on an ongoing basis.
Previous call center experience is preferred. Supervisory experience is required.
Please submit your resume and cover letter to Shannon Bryan via email: firstname.lastname@example.org.