Member Services Associate

Direct Federal Credit Union

50 Cabot Street

Needham, Massachusetts 02494


Position Description

Direct Federal’s Mission? Deliver great rates to save our members money, easy access to save our members time, and remarkable service to preserve our members peace of mind.


Direct Federal’s Vision? To be the lifelong trusted partner of more and more members as they pursue their dreams.


Our Member Services Purpose? To have every interaction contribute to stronger relationships, instilled trust, financial empowerment, and solved problems.


To achieve our purpose we want to hire:


  • Strong communicators – learn about our members and their needs in a call center environment
  • Tech whizzes – navigate our systems and tackle the challenges of new systems we take on
  • Champions of knowledge – to inform our members of the products and services we offer
  • Protectors of confidential information – guard member information as if it was their own
  • Eager students – from team members who are willing to come in with no experience to member services pros, they’re all here to learn about what we do and how we do it


Does this sound like you? Direct Federal Credit Union commits to paying a competitive base wage with additional financial incentives. We’ll provide training at our in-house Direct University, and an environment that fosters learning and growth. We’ll ask you to contribute your ideas to help us to continually improve and exceed our goals.


Previous customer service experience is preferred, however if you have the drive and interpersonal skills to make every transaction an easy and pleasant experience for our members, we will train you on the rest.




  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Positive attitude
  • Excellent written and verbal communication skills


Your compensation will include an impressive benefits package. We offer medical, dental, vision, life insurance, disability insurance, a 401(k) plan with a match, a pension plan, paid vacation, sick and personal time. We also offer a shuttle service from the Green Line and a student loan pay down program.


We are an Equal Opportunity Employer M/F/D/V.

Job Position Type
Application Deadline
Dec. 18, 2019