Operations Manager, Residential Lending

Rockland Federal Credit Union

241 Union St

Rockland, MA 02370


Position Description

We're thrilled to introduce a new opportunity within our Residential Lending department: the Operations Manager role! This position calls for a keen balance between managing both people and processes in a department known for its high volume of work.

Salary Range: $80,012 - $101,617 - $123,222

Key Responsibilities:

As the Operations Manager your key responsibilities will include:

  • Manages the origination, processing, underwriting, closing, post-closing and quality control functions for first mortgages, Home Equity loans and Home Equity lines of credit.
  • Provides coaching and counseling to team members to achieve department and individual goals. Works to provide a positive team environment.
  • Develops and maintains a complete knowledge of RFCU’s mortgage loan products, programs, loan policies and procedures.
  • Manages pipelines for both Mortgage Origination and Home Equity loans.
  • Maintains knowledge of departmental compliance with Bank Secrecy Act regulations and all other regulatory, security and Credit Union policies. Upholds the responsibilities set forth by the National Mortgage Licensing System and Registry (NMLS) and the SAFE Act.


Qualifications and Skills:

To succeed in this role, you should possess the following qualifications and skills:

  • High School diploma or equivalent
  • Ten years’ experience within the financial industry, preferably in mortgage underwriting and/or processing
  • Previous experience managing department operations and staff
  • Excellent written and verbal communication skills
  • Strong mathematical aptitude


Work Schedule:

This is a full-time position, 40 hours per week including occasional Saturdays.


We look forward to welcoming a dynamic leader to our Residential Lending team!

How to Apply

Please follow the link to our application. We look forward to connecting with you!




Job Position Type
Application Deadline
Dec. 3, 2023