Bank-Fund Staff Federal Credit Union
1725 I ST, NW, Ste 150
Washington, District of Columbia 20006
The Fraud Supervisor is directly responsible for the leadership, supervision and daily operations of the Card Fraud and Dispute team, including coaching and growing a dynamic team, product training, statistical reporting, process improvement, member satisfaction and communication. Monitors and analyzes merchant breaches, fraud, and risk trends for all card programs. Provides guidance and assistance to members and staff. Maintains cross-departmental and external relationships with staff, members, and third-party vendors. Serves as a backup for all Card Fraud and Dispute functions. Actively participates as department representative on various project initiatives.