Vice President, Retail Sales and Service

Jax Federal Credit Union

Jacksonville, FL


Position Description

Headquartered in Jacksonville, Florida, and home to miles of unwinding beaches, deep-rooted history, and exhilarating attractions, Jax Federal Credit Union proudly dedicates itself to the credit union's promise of people helping people. Approaching $600 million in assets, the Credit Union provides open membership to anyone living, working, learning, or worshiping in Duval, Clay, Nassau, Baker, or St. John's County. 

Jax Federal Credit Union has created a dynamic leadership role within its customer experience team, reporting to the Chief Experience Officer (CXO). If you are passionate about making a difference, the position of Vice President, Retail Sales and Service is an exceptional opportunity!

The Vice President of Retail Sales and Service is responsible for directing the member experience and delivery of services to members through their leadership of the retail services team, which includes branches and member engagement center teams, to achieve corporate service and sales goals. This position drives the development and implementation of their sales and service program, growth of their products and services, leads, coaches, and develops the retail team associates. He/She will ensure the retail areas are following procedures, policies, and regulations. This role will also provide growth plans for each branch market, ensure efficient operations and productivity, and focus on having a consistent member service experience aligned with their brand.

A Bachelor's Degree in Business, Sales, Finance, Management, or a related field is required. Experience in sales management is necessary. A minimum of 8 years of experience in retail banking in increasingly responsible roles is critical. This position requires prior experience directing and leading cross-functional teams.

This is a full time position

Job Position Type
Application Deadline
Dec. 22, 2022