VP Employee Experience

Coastal Credit Union

Raleigh, NC 27609


Position Description

Job Title: VP Employee Experience

Dept: HR

Position Location: 1000 St. Albans Dr.; Raleigh, NC 27609




Achieving our vision to be the most loved and respected financial partner, and carrying out our mission to enable our members to bank better to live better, requires that we attract and retain top talent. The employee experience we deliver includes competitive pay and benefits packages, compelling career paths, investments in education to further develop talent, incentives and rewards for high performance, and a safe, healthy, respectful, and inclusive working environment in which their talents may thrive. Your team will provide that support system and, therefore, play a key part in Coastal achieving its vision for employees, members, and our communities.


Your impact:


Our vision to be "the most loved and respected financial partner" depends upon recruiting and supporting top talent in every area of our organizational structure. With this goal in mind, your team plays an integral part in making this vision a reality.


Attracting and retaining top talent enables us to execute on our strategic plan. New strategies often require that we seek specialized knowledge and skill sets, or bolster existing teams with additional talent. Competitive pay, benefits, incentives, and advancement opportunities help ensure we retain our valuable employees. As such, your team will position Coastal to further our strategies to help our members bank better to live better.


And a culture grown out of our values to be bold, heroic, accountable, welcome diversity, and share generously overflows onto our employees, members, and the communities we serve. Your team's focus on meaningful employee experience will provide our employees with the culture they need to thrive.


The contributions you can anticipate:


As VP of Employee Experience you'll have the opportunity to utilize your management talents to provide direction to the operations as they carry-out all operational aspects of payroll and benefits programs, implement necessary policies, and navigate compliance requirements. You will untilize your acquired knowledge to enhance recruiting efforts, design attractive benefits packages, and maintain market competitive compensation structures. Your leadership talents will guide performance and advancement, and inspire employee engagement.


To be successful in this role, you are expected to:


Build compensation, recognition, and reward structures that encourage performance and contribution to our mission, and maintain competive pay practices for critical positions.


Partner across the organization to incorporate KPI's into performance expectations at the individual, department and corporate levels.


Design benefits programs that help attract and retain top talent; monitor the market for changes and potential new benefits as they emerge.


Maintain expertise necessary to oversee self-insured health insurance program and advise the CEO on trends, underlying risks, and annual plan and pricing recommendations.


Serve as Coastal's HIPAA Privacy Officer to our self-funded health insurance.


Consult with the Executive Leadership Team on current strategies and make recommendations for any organizational design changes to support those strategies.


Design company-wide protocols for recruiting new positions, interview techniques, offer and approval standards, and related documentation.


Set standards for job descriptions and titles that accurately represent the role to the organization.

Remain attuned to advances in HR and present compelling changes to the Executive Leadership Team on approach, supporting systems, and workforce needs.

Build a strong network of third-party vendor and peer partnerships to optimize our HR approach and design, legal needs, recruiting efforts, and organizational design.


Participate in the budget-planning process with specific accountability for budgets in the HR area.


Accomplish annual planned projects and provide support for related strategies set forth by the ELT.


Interested? Here's what we need to see on your resume:


At least 10 years of experience in HR management including:

  • Employment law
  • Recruiting
  • Benefits (including 401K and pension)
  • Health insurance transitions (including to/from self-funded)
  • Culture
  • DEI
  • Compensation (including incentive programs and bonus structures)
  • Team building


Financial institution experience preferred.




PHR or SPHR certification

Related college degree required


For consideration visit https://coastal24.applicantpool.com/jobs/ . You can also scroll back up to the top of this page to the "Apply Now" section.


Deadline for Application: All resumes must be received on or before 9/13/2022.


Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at 919-800-4775 or slepanto@coastal24.com. Request for reasonable accommodation will be considered on a case-by-case basis.


VEVRAA Federal Contractor

Equal Opportunity/Affirmative Action Employer


How to Apply

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.


Job Position Type
Application Deadline
Sep. 13, 2022