Director Skills Assessment

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CUES can help your credit union’s board confidently focus its training resources and improve recruitment by identifying strengths, challenges, and gaps in director skills, experience and competencies.

U.S. and Canadian credit unions alike can quickly evaluate individual board members, and the board as a whole, on topics including:

  • Governance Culture
  • Personal Attributes
  • Leadership Skills
  • Engagement
  • Knowledge Centers
Canadian Credit Unions
This tool can help you meet board assessment standards and guidelines recommended by Canadian authorities.

Director Skills Assessment will deepen your understanding of your board’s overall expertise and help you govern more effectively thanks to:

  • Valuable data and information that helps you create an action plan to improve individual board member skills and overall board performance
  • Transparent feedback on an individual’s perceived strengths, challenges and overall effectiveness
  • Easy identification of skill gaps for the board and potentially your governance or nominating committee
  • A list of experiences, competencies and leadership attributes to seek when nominating board candidates, or when recommending individuals for board officer or committee positions
  • How effective are you at…
  • Maintaining high ethical standards?
  • Fostering a constructive partnership with management?

Personal Attributes

How effective are you at…

  • Being willing to state an opinion that is contrary to the group?
  • Putting aside your individual opinions to support the will of the whole?

Leadership Skills

How effective are you at…

  • Encouraging open dialogue?
  • Supporting regular rejuvenation of the board?


How effective are you at…

  • Understanding the issues being discussed at the board level?
  • Actively engaging in board meeting discussions?

Knowledge Centers

For each of the following please rate your knowledge on a scale of 1 to 10, with 1 being "I have no knowledge" and 10 being "I'm an expert:"

  • Audit
  • Executive Management
  • Marketing and Communications

Quantum Governance’s Peer-to-Peer evaluation can be added on for an additional $1,500. The finely-honed question set is included in the Director Skills Assessment as a self-assessment component, but it can be expanded to afford mature boards the ability to ask for and obtain this valuable level of peer feedback.   

Assesses dominance (D), influence (i), steadiness (S) and compliance (C). This profile predominantly focuses on workplace behaviors, but it translates to volunteer board service as well.

The DISC Workplace Profile can also include a Peer-to-Peer Evaluation.

This 177-question online questionnaire measures the subject’s natural talents within 34 predesignated themes. The assessment enables subjects to discover what they naturally do best, and learn how to develop their talents to suit their current and future roles.

The Clifton StrengthsFinder can also include a Peer-to-Peer Evaluation.

Each of these extras can be purchased with the Director Skills Assessment for an additional cost. Contact CUES for a pricing at 608.288.5332, or

Only the individual board member and designated director (e.g., board chair, governance committee chair) are given a copy of this report that includes a summary of their self-assessment results on:

  • Their performance as a board member compared to the average of their colleagues’ self-assessment results
  • Their self-assessment on the various knowledge centers compared to their colleagues’ self-assessment results
  • The percentage of multiple choice and true/false questions answered correctly

This synthesizes the results from the aggregated scores of all board members’ self-assessments. The results highlight the perceived expertise on the various knowledge centers and the average percentage correct of multiple choice and true/false questions. A summary matrix sharing and comparing individual knowledge center results and demographics is also included to help your leadership team plan.

Then, Quantum Governance will review your credit union’s overall results in a one-hour telephone briefing with two to three of your credit union leaders. However, Quantum Governance is also available to deliver your results in person and provide applicable training to your full board at an additional cost.

Upon completion of the Director Skills Assessment, Quantum Governance can use those results to go a step further for your credit union. Beyond identifying gaps in board member skills, Quantum Governance can create development plans for each individual director or member of your Supervisory/Audit Committee. 

Quantum Governance will create a thoughtful and strategic Development Plan for each of your credit union’s volunteers that includes an action plan for strengthening those areas where the their skills are not as strong as they need to be, and valuable resources that will help them build fluency and proficiency.  

For more information, contact VP of Strategic Partnerships and Senior Consultant Jennie Boden at

Help Your Board Thrive

Contact CUES at 800.252.2664, or email In Canada call 604.347.7097.

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