CUES New England Council
October 4 & 5, 2021
1:00 PM Eastern Time
Council Primary Contact: Shane Hall, firstname.lastname@example.org , (413) 206-1166
Registration Pricing: $200 for All (CUES Members and Non-Members)
- Elevating Success
- Branch Strategy and the Economy in the next decade
- Member Experience
Mohegan Sun Resort and Casino
1 Mohegan Sun Blvd
Uncasville, CT 06382
Room reservations should be made by contacting Mohegan Sun Resort & Casino at (888) 777-7922. Reference the CUES New England Conference to receive the conference rate. Hotel Registration Link: https://book.passkey.com/go/CUES21
Monday, October 4
12:30-1:00 PM | Registration
Elevating Success, Laurie Maddalena
2:45-3:00 PM | Break
Branch Strategy in the next decade, Jon Voorhees
4:30-5:00 PM | Annual Meeting
5:00-6:00 PM | Vendor
Reception & Cocktail Hour
6:00 PM | Dinner on your own
Tuesday, October 5
8:00-9:00 AM | Breakfast
Economy, Curt Long
10:15-10:30 AM | Break
Mergers & Acquisitions, Peter Duffy
11:45 AM-1:15 PM
Member Experience, Josh Cook & Lunch
1:15 PM | Adjournment
Josh Cook, CEO of Community Choice Credit Union is considered a visionary leader and creative thinker. Josh started with Community Choice CU (CCCU) in 2002 as the Marketing Manager and has expanded his role to include everything from marketing to branch operations with plenty in between. During his twenty years at CCCU he has gained considerable attention for his creative work amassing over forty national marketing awards.
Josh’s marketing success is attributable to his ability to view challenges and opportunities with consumer behavior in mind. This success led to his creation of Choice Creative Solutions (CCS) in 2012. CCS is a credit union service organization operating under CCCU specializing in marketing. Under Josh’s leadership and vision, CCS has expanded its capabilities and grown sales year over year utilizing tactics uncommon within the industry.
Perception thinking is cornerstone to Josh’s approach to sales success no matter the organization he’s serving. Josh believes that successful product sales most often exist due to perception not reality. This lead importance approach led to the development of a software as a service (SaaS) product created by Josh and developed by CCS in 2014.
Laurie Maddalena, CEO of Envision Excellence, a leadership development consulting firm that provides leadership development programs for managers and executives, executive and leadership coaching, management training, Myers-Briggs facilitation, Emotional Intelligence surveys and leadership assessments. Laurie has been personally mentored by Jack Canfield, author of The Success Principles, and is a certified Success Principles Trainer.
Laurie is a member of the National Speakers Association (NSA), and is a Certified Speaking Professional (CSP), a designation earned by less than 15% of speakers worldwide. She writes a monthly online column for next generation leaders for CUES, is a contributing writer on leadership for The Huffington Post and CU Insight, and has published articles in Credit Union Management.
She is a contributing author to the international best-selling book, Women Who Empower.
Laurie has worked directly with Brené Brown, a bestselling author and researcher, and is a certified Dare to Lead facilitator.
Prior to establishing her own coaching and consulting business, Laurie served as Vice President of Human Resources/Organizational Development at Montgomery County Teachers Federal Credit Union (MCT). Under Laurie’s leadership, MCT was awarded the “Excellent Place to Work” designation by the Maryland Work Life Alliance for seven years in a row.
Laurie earned a Master of Business Administration (MBA) degree and a Master of Science degree in human resources/organizational development from The University of Maryland, University College. She also earned a bachelor’s degree in speech communication from Syracuse University. Laurie is a certified executive coach through The Coaches Training Institute, and completed team and organizational coaching training through The Center for Right Relationship and Team Coaching International.