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In order to serve Millennial members, credit unions—and the board of directors—need to understand who Millennial members are and what they want.
Note: At the time of recording Jim Kasch was CEO of Darden Employees Federal Credit Union, Orlando, Fla. He is now the founder of Canidae Consulting and Member Intelligence Group.
Credit unions need to be nimble to stay relevant in a rapidly changing environment. How can a credit union’s board of directors keep up?
What do credit unions need to be investing in now in order to be successful during the next few years?
Preparing for a successful credit union merger means planning how to fuse sets of technology systems, brands and corporate cultures.
Doug Rauch, former CEO of Trader Joe’s discusses two things credit union boards should do in order to think more strategically about the future.
Doug Rauch, former CEO of Trader Joe’s discusses the company’s culture of innovation and why companies need to embrace innovating.
Doug Rauch, former CEO of Trader Joe’s discusses the difference between innovating and establishing a culture of innovation.
Help your credit union board have a more successful strategic planning session by considering four important things.
Lerzan Aksoy, author of Loyalty Matters, discusses why loyalty matters in today’s credit unions.
Explore the keys to building a forward-looking board.
Incubator CUSOs encourage research, development and innovation for better financial solutions while minimizing risk and could be a viable investment for Boards to consider.
Wallet-share expert, Lerzan Aksoy, discusses the drivers and barriers that impact individual members’ deposit allocation.
Learn how and why to successfully implement the wallet allocation rule within your credit union.
Lerzan Aksoy provides the basic framework for calculating member share of wallet.
Rita McGrath discusses the differences between transient and competitive advantage