Webinars

Access previous sessions, led by industry experts, at your convenience with your CUES password. Or sign up for future webinars

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Jesse Kohl, President of InterLutions, Senior Vice President of Corporate Central Credit Union; Uma Zielinski, SVP/ Business Development, SRM
Original Air Date:

Join us for a 30-minute, high-level webinar to learn about negotiating effective long-term contracts. During this educational webinar, we will explore 3 basic truths that put credit unions at a disadvantage when reviewing contracts. More importantly, we will address best practices and effective contract management strategies to employ today at your credit union.

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Dr. Mario Moussa
Original Air Date:

Building off sessions one and two this session focuses on how you plan to build your skills in both communicating and collaborating with others.

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Dr. Mario Moussa
Original Air Date:

Session 2 supports your ability to:

  1. Create a team structure that energizes members and maximizes productivity;
  2. Diagnose sources of misalignment, such as conflicting styles, as they arise,
  3. Identify and enact specific behaviors to align your team and boost group performance.
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Michael Carter, Executive Vice President, SRM
Original Air Date:

Satisfying members when it comes to digital is not easy especially given that their expectations have been set not by the bank or credit union down the street but rather by the likes of Uber, Venmo, Airbnb and others. With the largest financial institutions in the country doubling down on digital, and doing a good job of it, how can small to mid-sized credit unions up their game from playing catch up to catch me? It takes a village.

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Dr. Mario Moussa
Original Air Date:

Discuss the role persuasion plays in helping you work with and through others.

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Sundeep Kapur, Educator, Digital Credence
Original Air Date:

Meet Chris, Employee I.D. 5703. Chris serves consumers 24/7, every single day. Chris answers questions, resolves problems, assists with transactions, provides advice, and is even sought out for a keen sense of humor. Chris’ attentiveness is what consumers and the financial institution (FI) appreciate most. Chris is also a diligent, empathetic chatbot that continues to learn from every transaction. 

Remember, as consumers we have five key senses. Technology not only leverages these five senses, but through systematic learning Artificial Intelligence (AI) driven machines like Chris, they are able to even add empathy connecting to our sixth sense. 

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Chris Jones, Executive Benefit Consultant, O. M. Financial Group
Original Air Date:

We review the issues that impact employee recruiting and retention from compensation, to culture, to benefits. We will also discuss ways to selectively provide benefits to your key employees that act as “Golden Handcuffs”.

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Jimese Harkley
Original Air Date:

So, you received a “welcome” to CUES email, but you don’t know what  your new membership offers. Join us and learn how to navigate the CUES website and gain access to a wide variety of learning, networking and, development opportunities. 

Sarah Gibson, Founder, Accent Leaning and Consulting
Original Air Date:

Social Awareness and Relationship Management

Our brain is wired to jump to conclusions, but our conclusions limit our relationships, teams and businesses. Join us as speaker and author, Sarah Gibson, discusses how we can use Emotional Intelligence to combat unconscious bias for a greater workplace impact. 

Session 2: We’ll use the frameworks of unconscious bias and emotional intelligence to examine real-life scenarios where unconscious bias impacts our professional lives. Additionally, we’ll identify ways to overcome unconscious bias through emotional intelligence techniques and tools.

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Slides
Sarah Gibson, Founder, Accent Leaning and Consulting
Original Air Date:

Self-Awareness and Self-Management

Our brain is wired to jump to conclusions, but our conclusions limit our relationships, teams and businesses. Join us as speaker and author, Sarah Gibson, discusses how we can use Emotional Intelligence to combat unconscious bias for a greater workplace impact. 

Session 1: We’ll learn more about unconscious bias, what it is and how it impacts our decisions. With this knowledge, we’ll continue to build a framework for understanding and monitoring our behavior through emotional intelligence. 

Supplementary materials:
Slides