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Directors Conference

December 11 - 14, 2016

Hyatt Regency Maui Resort and Spa
Lahaina, Maui, HI

Your price:


CUES Member$1,495.00

Director Member$1,495.00


Michael Daigneault, CEO, Quantum Governance, L3C

Sunday, December 11 – Pre-Conference (separate registration is required for this session):
Charting A New Direction: Six Key Assumptions About Board Officers that You Should Change

It’s no secret that the credit union movement is undergoing tremendous change. Case in point: memberships continue experience rapid growth while the number of credit unions continues to shrink. As the world around you evolves, shouldn’t your models of leadership keep pace?  If your vice-chair is only waiting in the wings, your treasurer is only reading from the spreadsheets your CFO provides and your secretary is only approving minutes taken by your credit union’s staff, you can’t afford to miss this session! Now is the time to challenge long-standing assumptions about your Board’s leadership, roles and responsibilities in preparation for a dynamic future.

Monday, December 12 – Breakout Session:
Asking the Right Questions: The Most Important Job You Have

This session will introduce you to the idea of moving beyond asking simple (albeit central fiduciary questions) to include strategic and generative questions, and it will underscore the important impact that asking good questions will have on your Board and ultimately on your credit union itself.


Michael Daigneault is the founder and CEO of Quantum Governance, L3C.  Daigneault has more than 30 years of experience in the field of governance, management, strategy, planning and facilitation.  With more than 40 percent of Quantum Governance’s clients representing credit unions, the organization fields more engagements in the credit union community than in any other.  Daigneault is a Certified Credit Union Director and has served as an Executive in Residence at the Rotman School of Business program for credit union leaders focused on credit union governance.  The organization is a CUES strategic partner in the field of governance.


Robert B. Tucker, President, The Innovation Resource

Monday, December 12 – General Session:
Leading Ahead of the Curve

Based on Robert Tucker’s bestselling book, Managing the Future: 10 Driving Forces of Change, this keynote or longer session provides an example filled, fascinating, and practical model for leaders who want to avoid disruption, and profit from today’s rapid changes. All too often, we are too busy running today’s business to seize the emerging technological, economic and social trends, and use them as stepping stones to revenue growth, profit and competitive advantage. This power-packed keynote is based on Tucker’s customization research into the megatrends impacting your organization and industry, and the program is both inspiring and empowering for one and all.


Robert B. Tucker is a renowned global futurist and innovation keynote speaker with a client list that includes over 200 of the Fortune 500 companies. President and founder of The Innovation Resource, Tucker is an internationally recognized pioneer in the field of innovation, Tucker’s highly interactive presentations lead audiences on a guided tour inside the world’s most creative companies. Through stories and examples, Tucker shows leaders how to tap the mindset, skillset and toolset of innovation to embrace change, discover opportunity and avoid obsolescence. Known for his in-depth customization, Tucker provides today’s leaders with practical strategies, cutting edge insights, and inspiration to take action once back at the office.


Jim Stickley, CEO, Stickley on Security

Monday, December 12 – General Session:
Fraud: The New “F” Word

Jim Stickley has been breaking into corporations for over 20 years. In this session he will be sharing how criminals are gaining ground. From cyber attacks to social engineering, criminals are waging war against corporations, financial institutions and government agencies. While everyone wants to think they are secure, the criminals are winning. Stickley will address some of the bigger issues organizations are facing today. He will demonstrate some of the techniques he’s used to infiltrate real corporations allowing attendees to see firsthand how criminals are gaining access to their networks, avoiding detection and gathering the information necessary to commit fraud.


Jim Stickley has stolen credit cards, hacked Social Security numbers, robbed banks, created fake ATMs, broken into armed government facilities and stolen from teenagers. Fortunately for all victims involved, Stickley is a cybersecurity expert with over 20 years in the industry who was hired to perform these attacks by corporations testing their security, and new agencies interested in knowing just how easy it is to commit identity theft. His job is to find security flaws before the real criminals find them and educate people and organizations about what they can do to protect themselves.

Today Stickley is the CEO of Stickley on Security and can be seen throughout the United States where he serves as an entertaining speaker for corporations, security-related conferences, seminars and forums, covering topics that range from basic identity theft to national cyber terrorism.

Cherie Freed, Regional Director, Region V NCUA

Tuesday, December 13 – General Session:
NCUA Update

This session will focus on the current state of the credit union industry. Learn about the current regulatory issues as well as trends across the industry.


Freed is responsible for the oversight of the examination and supervision program for all federally insured credit unions in Alaska, Arizona, California, Guam, Hawaii, Idaho, Nevada, Oregon, Utah, and Washington.

Freed began her career in 1987 as an examiner in Phoenix.  In 1991, she became a problem case officer in the Austin Region and a corporate examiner.  She also previously served as a loss risk analysis officer in NCUA’s Office of Examination and Insurance and the director of supervision in the Tempe office.  Prior to being selected as regional director in 2016, Freed served as the associate regional director, operations for Region 5. 

Before joining NCUA, Freed served as the controller for a manufacturing company in Phoenix.  Throughout her NCUA career, she has received numerous awards and recognition, including the Specialized Examiner of the Year in 2009 and Supervisor of the Year in 2010.

Freed holds a Bachelor of Science in accounting from Northwest Missouri State University.


Richard Powers, National Academic Director, University of Toronto – Rotman School of Management

Wednesday, December 14 – General Session:
Strong Ethics Deliver Strong Governance

Ethical behavior starts at the top. Despite the illusion of propriety, many boards still suffer ethical lapses. How can we develop a board culture where ethical norms are identified, practiced and understood in an environment characterized by inconsistent standards, expectations and incentives? A look at recent cases will help boards develop guidelines for attaining and maintaining an ethical board environment.

Monday, December 12 – Breakout Session:
What Credit Union Directors Don't Want to Talk About

Research shows that Credit Union Directors love talking about strategy. That’s great, but what about those topics that are equally important but may put their role in jeopardy? Terms limits – how long is too long? Succession planning – for directors and the CEO? How much is too much – director compensation? Through active case scenarios we will touch on those areas that you don’t like to. Recent research illustrates that board renewal is not only important but critical to maintain board effectiveness.


After receiving his MBA and LLB from Queen’s University, Powers worked as a corporate lawyer for a national Canadian law firm.  He later served as Corporate Counsel for Honda Canada Inc., before joining the University of Toronto.  After teaching and serving in several administrative roles at the University of Toronto at Scarborough, Powers joined the Rotman School of Management in 2005.  He has recently completed a 5-Year term as the Associate Dean and Executive Director of the Rotman MBA and Master of Finance Programs.

Powers’ areas of expertise include corporate governance, ethics, business and corporate law, strategy and sports marketing.  A recipient of numerous teaching and student awards, Powers received the Dean’s Award for Excellence in Teaching at the Rotman School of Management in January, 2013.


Dr. Natalie Stavas, Physician, Children’s Hospital of Philadelphia

Wednesday, December 14 – General Session:
Running Towards Chaos

On April 15, 2013, Stavas had just run 26 miles and was about to finish the Boston marathon when bombs detonated at the finish line. Instead of turning around and fleeing with the crowd, she ran towards the chaos and saved four lives that day. Stavas will address her experience as a first responder and what ultimately led her to make that fateful decision to run into a terrorist attack.


Dr. Natalie Stavas is a physician at the Children's Hospital of Philadelphia.  She completed her training at Boston Children's Hospital and Harvard University. She specializes in improving the health of vulnerable children and decreasing youth violence. Described as a healer, educator and Boston community leader she received the 2012 Change Maker award from The Boston Foundation.

On April 15, 2013 Dr. Stavas approached the finish line of her fifth Boston marathon. Just blocks away, she heard explosions and ran towards them. Arriving at the scene she went to work administering CPR, applying tourniquets and triaging the wounded. 

Following these actions Improper Bostonian magazine named Dr. Stavas one of “Boston’s Best" and The Boston Globe awarded her with “2013 Bostonian of the Year” - an honor bestowed upon those that shape the biggest story of the year in a remarkable way.  



Jim Kasch, Principal, Canidae Consulting

Monday, December 12 – Breakout Session:
What Credit Union Directors Don't Want to Talk About

Most credit unions host annual strategic planning sessions, but few have a comprehensive strategic plan to use as a roadmap for the next 2-3 years.  Does your strategic plan define your business model?  Does it identify, quantify, and qualify those you serve?  Does it accurately define your value proposition in terms relevant to your target market?  Does it have a well-defined strategy to attract and serve younger members?  In this session, Jim will share how to craft a dynamic written plan that will become a living, breathing part of your organization, and that will provide a roadmap for your leadership team to ensure successful execution to exceed your goals.


Kasch has more than twenty years business experience, most of which with credit unions.  His roles range from teller to CEO. He spent more than ten years with Partners Federal Credit Union (formerly Vista FCU) which serves The Walt Disney Company, where he led marketing, business development, sales, and strategic alliances.  

In 2010, Kasch was hired to be the Chief Executive Officer for Darden Employees Federal Credit Union (DCU), chartered to serve the more than 200,000 employees of Darden Restaurants, Inc. In six months, he and his team built a primarily virtual delivery credit union offering a full suite of products and services.  Since its launch, DCU has more than tripled its asset base, grown 6 times in loan balances, quadrupled income, and grown seven times in members served. In 2014, Kasch helped orchestrate the merger between DCU and USF Federal Credit Union in Tampa, Florida.  In 2015 he established his own consultancy

A native of Ohio, Kasch now resides in Orlando, Florida with his wife and two children.  He holds an MBA from Stetson University in DeLand, Florida.


Sundeep Kapur, Educator, Digital Creedence

Monday, December 12 – Breakout Session:
Banking in Your Pocket (Mobile and Mobility)

Pockets by ICICI serves as a model for financial institutions around the world. This financial institution serves more than 50 million consumers and has a tremendous engagement rate via mobile. What would it take your credit union to find new consumers, connect with members, and serve them all on mobile? We will discuss nine lessons from the real life case study of Pockets that will cover best practices and lessons learned. This presentation will provide you with insight from senior management on how they continue to grow and invest in Pockets.


Sundeep Kapur has had the opportunity to help many financial institutions create and execute a successful member engagement strategy. His specialty lies in helping brands adopt digital by focusing on fundamentals – reduced cost, security, and driving revenue - all towards improving lifetime member value.

He is an industry-recognized expert who has delivered keynotes, run panels, and delivered "relevant, inspirational, and outstanding" education for organizations around the world. In addition to direct work with clients, he writes articles for magazines, teaches yoga, and is invited to speak at a number of financial conferences.

Kapur is active in the credit union industry, focused on giving financial executives practical and innovative ideas on defining their 2020 strategy – branch transformation, cyber security, consumer journeys, digital integration, and the mobile wallet.


Tim Quinn, President, SuccesS From The Inside Out

Monday, December 12 – Breakout Session:
Ground Work for Strategic Planning

Strategic planning can be a daunting task but with an outline you can lay some groundwork to make your planning sessions, and execution, more productive.  This workshop looks at current trends in the industry from mobile banking to the burden of compliance to succession plans for CEO’s and directors to marketing to the next generation of members.  Use this up to date information to compare to your current services and then maximize your resources to make good decisions regarding the future of your union.


Based in Detroit, Michigan, Quinn is the president of SuccesS From The Inside Out.  As owner of Quinn & Company, a marketing and promotions agency, he served a wide spectrum of clients from Ford Motor Company to Disney.  Specializing in event management and internal promotions, clients often utilized Tim’s presentation skills for training their staff and launching new campaigns.  This led to the creation of SuccesS From The Inside Out in 1990.

Today Quinn speaks internationally to clients regarding leadership, sales training, customer service, communication skills, team building, time management, disarming stress, motivation, image, ethics, personal development and the importance of humor. 

For more than a decade he has been presenting programs in the Credit Union industry on subjects such as New Opportunities to Increase Membership, The Bank Secrecy Act, Responsibilities of a CU Director, Building New Leadership, Protecting Our Members From Fraud and Groundwork for Strategic Planning.


Amy Hirsh Robinson, Principal, Interchange Group

Tuesday, December 13 – Breakout Session:
What Women Want – Recruiting, Developing, and Keeping 21st Century Women in Credit Unions

Women account for 53% of entry level professional jobs, but only 37% of mid-management, 28% of VP/Senior Management, and 14% of Board and Senior Executive positions in the U.S. Among  credit  unions,  banks  and  financial  institutions,  female  representation  in  senior leadership and on boards is especially low. Despite improvements, most organizations fail to retain or promote female talent effectively. Join Amy for a critical look at generational and gender bias, business practices and the changing landscape of leadership as she provides new insight  and  strategies  for  building  a  strong  pipeline  of  women  leaders  in  credit  unions.


Amy Hirsh Robinson, MBA, (www.interchange-group.com) is a leading expert on the changing workforce and the impact of generational shifts on organizations. She consults to Fortune 500 companies, privately held businesses and not-for-profits to prepare and retool leaders and their workforces to excel and compete in the new economy. Her strategies and programs focus on on-boarding new employees to ensure the retention and engagement of top talent, managing and motivating a multigenerational workforce, and building competitive talent pipelines through effective succession planning practices. Hirsh Robinson speaks and publishes widely on workforce strategies for the new economy and has been cited and quoted in publications such as Forbes, the Los Angeles Times, and the Huffington Post.


Chris Pippett, Attorney and Partner, Fox Rothschild LLP

Tuesday, December 13 – Breakout Session:
Internal Fraud--What Your Board Should Be Doing To Prevent It

This presentation is less focused on cyber security and more geared toward policies, procedures, internal controls and other steps boards can (and should) take to help prevent it from happening. Here are some scary stats on the topic: 192 CU’s failed in the last 10 years, 78 of the failures were caused by fraud, almost 50% of CUNA Mutual bond clams paid between 2009 and 20013 were related to internal fraud and 94% of losses to NCUSIF were related to internal fraud in 2014.


Pippett is co-chair of the firm's financial services industry practice. Additionally, he practices in the areas of banking, corporate and real estate law. He represents financial institutions, including local and regional banks, credit unions and mezzanine and mortgage lenders in business regulatory, commercial and consumer lending and workout issues. He routinely guides financial institutions through delicate corporate governance issues and has spoken and been called upon to testify nationally as an expert witness in corporate governance matters.

Pippett has particular experience counseling banking clients on the Gramm-Leach-Bliley Act and other federal and state privacy and data security laws, including TILA, FCRA and FDCPA. His advice includes creating and implementing relevant safeguards as well as overseeing prompt corrective action in responding to state and federal inquiries.


Ancin Cooley, Principal, Synergy Credit Union Consulting

Tuesday, December 13 – Breakout Session:
Three Keys to Redefining Your Credit Union’s Credit Culture

Both Small and Larger credit unions often lack the institutional framework to effectively communicate the degree of risk they are willing to accept in pursuit of loan growth. This is often due to the lack of a common framework and language that would enable their Boards and management teams to express their individual and institutional tolerances for risk. Most institutions do have strategic goals, policy limits, and procedures, however they often lack a connection to the day to day operations and decision that encompass the true make of a institutions culture. This is how exceptions become norms and outliers become commonplace. It is your board and managements’ responsibility to manage (maintain, curate) your risks and drive loan growth in a manner that meets regulatory expectations and aligns with your capital constraints


Mr. Ancin Cooley, CIA, CISA, is the founder and Principal of synergy credit union consulting, Inc., the advisory firm financial institutions trust to optimize their risk management processes and business performance. Through synergy, Cooley provides a suite of risk management services, including loan reviews, information technology audits, internal audits, directors’ exams, and regulatory compliance reviews. Cooley brings deep, first-hand experience gained from working for the office of the comptroller of the currency (OCC) as an examiner. During his tenure at the OCC, he performed safety and soundness examinations at community and mid-size banks that ranged from $100 million to $8 billion dollars in total assets. After leaving the OCC, Cooley worked for a regional accounting firm where he led loan reviews and internal audits.



Terence Roche, Principal, Cornerstone Advisors

Tuesday, December 13 – Breakout Session:
The Agile Credit Union

At a time where we see an increase in both new industry disruptors and behemoth banks, Credit Unions have a unique opportunity to compete against both by becoming "Agile" organizations - ones that are nimble, responsive, collaborative, resilient, and able to make and execute decisions quickly. Technology will be a key component in being agile, but an even bigger one will be successful management of culture and people. In this session, we will examine key characteristics of an "Agile" Credit Union and key steps Boards and Management should be undertaking now.


A co-founder of Cornerstone Advisors, Terence Roche brings to the firm 40 years of experience in bank operations and consulting. Roche has directly managed over 50 System Selection processes and written numerous Technology Plans. He has directed several Organizational Assessments and Process Redesign engagements, and he has performed assessments of corporate and functional job titles and incentive plans. He frequently works with Boards on governance issues He is among the authors of The Mid-Sized Bank Study 2002, The Cornerstone Report: Benchmarks & Best Practices for Mid-Size Banks and The Cornerstone Report: Benchmarks & Best Practices for Credit Unions. Roche is a regular contributing author for GonzoBanker, Cornerstone’s well regarded industry blog, and he has been published in numerous banking periodicals, including American Banker, BAI Banking Strategies, Bank Technology News, Independent Banker, and CU Management magazine, a CUES publication. Prior to founding Cornerstone, Roche was a Managing Director at M ONE, Inc., where he built the firm's highly successful vendor selection practice. Before M ONE, Roche held several senior level positions at mid-size banks, including Retail Division Manager, Chief Information Officer and Human Resources Director. Roche holds a Bachelor of Arts Degree from the University of California at Berkeley. 


Gert Garman, Owner, Broad Perspective LLC

Tuesday, December 13 – Breakout Session:
KEYnote – Inspire Yourself! Inspire Others!

Have you misplaced your key to creativity? No worries … sometimes you don’t need a key, but instead the perfect combination of inspiration to unlock your creativity!


Just like Jen Yuh Nelson in this Chase Quickpay ad, you too can use inspiration to find new doors to open when it comes to innovation and creativity! Look around you … what do you see, hear, touch, etc. to inspire your creative juices. What are the underlying principles of these insights and how might you apply some of these back to repurpose them to help you come up with new sparks and thoughts for your own challenges? First we’ll talk about some innovations in the marketplace and then we’ll “give it a go” and tie back the stimulus you’ve experienced that day to work on moving you forward!

Participants learn how to get unstuck and keep things fresh in order to continually innovate by using the Creative Problem Solving Process, new tools and behaviors in order to collaborate better and get those business-changing, disruptive solutions to challenges they are facing.


“Gert” Garman is the owner of Broad Perspective, LLC.  Previously, she was the Director of the Collaborative Design Center at Valencia College.  Prior to that, she was a Creativity and Innovation Catalyst for Disney Destinations, where she facilitated brainstorming sessions and trained fellow Cast Members in Disney’s Innovation Toy Box for the Disney Parks and Resorts worldwide.  Garman has a long history of creating immersive experiences and breakthrough thinking results through her work with Orlando Mayor Buddy Dyer and as an Assistant Athletics Director for the University of Central Florida Knights. She is certified as a facilitator in the Creative Problem Solving (CPS), Think X, Four Sight and Five Faces of Genius processes.  She regularly attends and speaks at the Creative Problem Solving Institute (CPSI), Mind Camp and the Florida Creativity Conferences.  She graduated from UCF with a bachelor of arts in journalism: Advertising/Public Relations. 

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