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August 20 - 23, 2017

Grouse Mountain Lodge
Whitefish, MT

Your price:


CUES Member$1,595.00

Director Member$1,595.00


Registration/Reception will be Sunday from 4:30 – 6:30 p.m. Session starts 7:30 a.m on Monday, and continues until 1:00 p.m. Class will conclude at noon on Wednesday.

Monday August 29, 2016

Mindful Leadership: Leading Self and Others with the Brain in Mind
Sandra McDowell, MA, CEC, PCC, VP of Communications & Culture for First Credit Union

Before leading others, one must competently lead themselves.

Effective leadership requires collaboration with others, yet this proves to be a challenge because of our personal preferences, threat responses, and negativity bias. Neuroscience, and a new discipline called neuroleadership, helps to explain why many leadership efforts and organizational change initiatives are unsuccessful.

This workshop explores topics that support self-awareness. From gaining fresh insights into individual leadership styles, to better understanding how mindfulness can impact leadership effectiveness, this session will leave participants feeling more comfortable with the concept of leading self—and ultimately, better equipped to lead others.

Participants will take away an increased awareness of how to harness the social brain for teamwork and collaboration, and an understanding of how to focus the mind for improved productivity, communication, and overall wellbeing.


Tuesday August 30, 2016

Defining, Quantifying, and Increasing Engagement for Association Members and Board Members
Charles Dahan, Project Manager, Stanford University

Perhaps no term is more used and less understood than “engagement.” Politicians wish to “engage” voters, businesses wish to “engage” customers, and associations wish to “engage” their members.

This seminar will help participants define engagement and conceptualize, quantify, and operationalize the term.

We’ll discuss these questions:

  1. What are the methods to conceptualize and define “engagement?”
  2. Which of these methods are suitable for your association and board?
  3. What is the relationship between engagement, board member performance, and methods of leadership training and recruitment?

Participants will leave with:

  1. A clear definition of engagement
  2. A set of survey questions to measure engagement
  3. An action plan to increase engagement  


Wednesday August 31, 2016

Thriving in a World of Digital Disruption
JP Nicols, Managing Director, FinTech Forge, and Founder, Bank Innovators Council

Join Nichols as he discusses these topics.

Charting the Course Through a Changing Landscape

  • The Innovators Dilemma for Credit Union leadership
  • The industry viewed through Porter’s Five Forces
  • Reframed thinking - when our map doesn’t fit the landscape
  • The Hype Curve and the Diffusion of Innovation
  • Jumping the S Curve- before it’s too late
  • Understanding our culture: Trailblazers vs. Traditionalists
  • Identifying and leveraging enablers and barriers

Closing the Member Experience Gap—small group exercises

  • Identifying key trends and their impact on key member segments
  • Using empathy maps to discover our members’ perspective:
    • Gains to be achieved
    • Pains to be avoided
    • Jobs to be done

Leading Change in a World of Digital Disruption

  • Share outcomes and learnings from small group exercises
  • Finding new competitive advantages
  • Leadership strategies to drive change

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